I really hate computers!!

Question

I am trying to help my father fix his comp., it would not let him connect to the internet, so I contacted our ISP and they thought this was a problem with the Norton and told me to uninstall it and see if that helped. It did not, so when I tried to reinstall, I got a message that the DVD/CD drive was missing or corrupted , Dell did a scan and told me all is working fine but the comp. still will not acknowlege the dvd drive. I tried several times to run a scan directly from symantec site as well as others, I can not download or print anything from the internet. I have contacted Geeksquad and paid them for their services, they can not help me either until the comp. will download or the dvd drive is up and running. Now I am sure that the comp. has a virus, I just don't know what to do next. This comp. is rarely used and is only 1 yr old., can anyone tell me what to do? He doesn't mind if everything is erased and reinstalled, I just don't know how to do that.

cmc75 · Answer

I had a similar thing happen a while back with my CDROM drive.  Luckily my computer has 2 CD drives.   Will it recognize other CDs/DVDs?   I wish I had a plan of action for you but one day it just started working again with no explaination... its still a mystery and has worked fine ever since.   Since you are paying for GeekSquad's services why are they not assisting?   Can you run Ad-Aware to look for spyware? Sometimes that will keep you from being able to download files from the internet...   Claire

X-Rogue · Answer

Jaye,

Run this KB article from Microsoft
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

"X-Rogue- Trusted Agent of Hogwarts School of Witchcraft and Wizardry, Merlin 3rd Class, Vice Chief Witch of the Wizengamot, Auror 1st Class, Member of the Order of the Phoenix."
"It is the Unknown we fear when we look upon death and darkness, nothing more." -- Albus Dumbledore

For the newbies ~ www.djdenham.com/etiquette.htm

techsupport4fre · Answer

try doing a system restore. hope geek squad has already tried that? in case you are at a point to reinstall eerything ,you need to know that you will be wiping out data as well. who is your ISp? you can email me at techsupport4free@gmail.com

X-Rogue · Answer

Jaye,

A word to the wise, Don`t follow e-mail addresses from potential solicitors, post problems on the public board so everyone can look at it. Don`t give out e-mail or private information. Hopefully Dell is looking into this.

X-Rogue
"It is the Unknown we fear when we look upon death and darkness, nothing more." -- Albus Dumbledore

For the newbies ~ www.djdenham.com/etiquette.htm

jaye16 · Answer

X-Rogue,

Sry, I just got to this, I was working a lot last week. I will try your advice today.

Thanks for your help!!! :smileyhappy:

"Well, Molly, I'm pretty sure this is a Boggart."....Sirius Black

jaye16 · Answer

Claire,

Sry, I have been working overtime and just got to this. It won't recognize any CD or DVD's. The only thing that I can run is spy-sweeper, but that was already installed and is picking up nothing. Do you think that I should uninstall? Thanks for your advice!! :smileyhappy:

"Well, Molly, I'm pretty sure this is a Boggart."....Sirius Black

Virus & Spyware

I really hate computers!!

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