At bleepingcomputer.com start reading at the section that says:
You can download this program here: CWShredder
(Note...we have noticed recently some CWS variants are harder to remove unless the shredder is run in Safe Mode...hit F8 while booting to enter Safe Mode and run the shredder.)
After cleaning with the shredder in Safe Mode do this:
Reboot if asked by either program and let it complete any cleanup. Then reboot a final time after running both and run Windows Disk Cleanup: Start/Run/ type: cleanmgr
I check all the categories to be deleted here.
Then reboot and make a new C:\HJT folder. Your present folder is a bad place to run Hijackthis as backup logs will be in a precarious location for safety. Follow my directions here for relocating your Hijackthis file:
Post back with a new log as a reply to this message (stay in this message posting thread for continuity). Most of your infections will be addressed with these tools, but you must follow the directions exactly to make final manual cleanup easier.
And when you get cleaned, update your anti-virus program and turn on it's features, especially e-mail and on-line protection. Then update the dat files weekly. Down load at least Ad-ware 6 from lavasoft.com and UPDATE it before using. You have a real mess and if you do not use the AV , and the recommend procedures you will be back nexrt week!
Thanks Jake for your suggestion. The problem is that my Norton AV was somehow disabled too and I couldn't run it.
I've downloaded CWshredder but for some reason couldn't find it anywhere in my C drive. I have now downloaded it on a floppy and hope I could run it from there. Let me give this a try.
Texruss, I have finally done what you suggested and hereis the new HJT log. Thanks so much for your time and help.
Logfile of HijackThis v1.97.7
Scan saved at 01:09:42 AM, on 5/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Important: Create a folder on the C: drive called C:\HJT. You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Please delete the old copy (including the zip copy) so it can't be used.
Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.
The following have randomly named file names, and as such are normally malware, UNLESS you know what they are, and they are from a safe source, please check for removal.
Chris, thanks very much for your assistance. My computer seems to be running much better now. My Norton Internet Security and Antivirus programs are now reactivated and appear to run properly. One problem that remains is that I still cannot open my emails with Outlook express. The headings are there but it's just blank in the message body. Any suggestions you could provide on this issue ?
The new HJT log is pasted below and thanks again for your help. Thanks to you too Texruss!
Trungu
Logfile of HijackThis v1.97.7
Scan saved at 09:15:25 PM, on 5/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Texruss, thank you. I'm at work now, so will try your suggestion when I get home.
I have one more problem and hope it's not too much of a burden on you. Although my Norton Internet security and Antivirus 2004 have been reactivated I could not get updates from Liveupdates. I got the messages saying that I check to verify that the computer is connected to the internet, even though I was connected.
I tried to access Symantec.com directly but was refused. I also got similar messages when trying to access the websites of some other Antivirus providers (McAfee...). I checked the different settings of the internet browsers (Netscape and IE) as well as those of the Norton softwares but couldn't tell what was wrong.
Thanks and I would like to say that I admire the jobs you and your fellow experts are doing. It's good to know we do have good guys on our side.
Open Windows Explorer: type the word explorer at Start/Run box and click OK:
Drill on down into the paths for these items and delete the following files and/or folders:
C:\Program Files\MyWebSearch folder
C:\WINDOWS\System32\mskpkc.dll file
C:\WINDOWS\System32\msnkmi.dll file
C:\WINDOWS\sysupd.exe file
Reboot in normal mode and run Disk Cleaner: (type cleanmgr at Start/Run button). Scan the hard drives and delete all files in all categories at the end.
Browse a bit and then run hijackthis again and paste a new log here.
After the final all clear is given by us you should flush your Restore Points for XP . That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System restore which can't be cleaned by your antivirus programs.
OK. I have done what you suggested and the new HJT log is pasted below. A couple of problems though...
I have tried to create the HJT folder directly in the C drive as instructed but the hijackthis file still showed up as being in a temporary directory. So what did I do wrong ? Second, the files you asked me to delete could not be found anywhere in the computer. I ran a search for hidden files and folders but they are nowhere to be found even though they showed in the earlier scan. Where else could they be ?
On the positive side, I followed your ealier advive and I can open my emails with Outlook Express again.
As usual, I really appreciate your help !
Logfile of HijackThis v1.97.7
Scan saved at 12:18:45 AM, on 5/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
You probably copied the hijackthis.zip to c:\hjt instead of the CONTENTS of the zip. Any item inside a zip is always copied by windows to a temp location to run and deleted after it closes - hence the lost backups. Ensure that you are not trying to run from inside a zip copy.
============================ You seem to have gained a clientman infection- please rerun ad-aware and spybot and post a new log.
Spybot S&D and Ad-aware using the settings and links provided Here
Hi Chris, thanks for the tip. I finally was able to create the HJT folder directly in the C drive for the hijackthis files. I have run Spybot and Adaware again and posted below is the new HJT log. Appreciate if you could take a look at it and let me know if it's clean.
Trungu
Logfile of HijackThis v1.97.7
Scan saved at 10:36:28 PM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Excellent! You worked hard and the results paid off. Nice job. One small empty dead link:
R3 - Default URLSearchHook is missing
Fix that in Hijackthis and you should have a clean machine. Keep an eye out for recurring Clientman fragments as it is a tough nut to crack. If it re-occurs we can offer suggestions to deal with it.
Now to stay clean from future re-infections:
1. The main cleanup programs:
Spybot Search&dDestroy, Ad-aware Run weekly - or after a heavy internet session.
Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.
Follow the directions in this detailed guide for Spybot and Adaware...go slow on the directions for the custom setup of Adaware:
I also like to run Windows Disk Cleanup after cleaning with those two tools. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).
Reboot and click on Start/Run/ type: cleanmgr I check all the selected items to be deleted here.
2. Proactive programs: Spywareblaster & Spywareguard, first sets kill bits to stop known bad MSIE ActiveX scripts from installing, second acts like your AV to stop browser hijacks and installing of known baddies.
3. IE-Spyad, puts 4000 bad sites in your restricted (banned) sites list, to stop you accidentally getting sent to a bad site, it has optional list of "bad" adult sites to install as well.
5. Keep your antivirus updated. Free AVG Antivirus for home users: http://www.grisoft.com
6. Practice safe computer habits. Don't click on strange email attachments thinking your AV will defend you. Usually it will. Sometimes it won't when a new virus hits the Net and definitions take hours to create by the AV vendors. There is only one defense that works 100% for the safe protection of your machine's personal data and that is timely and accurate backups of your files. Hard drives die, viruses ruin your files, and other bad things can happen (fire, theft, etc..). Offsite backups are the best.
7. Don't forget our great analysis tool Hijackthis. We have a lot of gratitude we need to show towards the author Merijn. I hope he does great things in his future endeavors and is richly rewarded for his time and expertise in providing this super program.
Hijackthis (to analyse your system and submit a log file to expert forums): http://tomcoyote.com/hjt
(for Hijackthis logs...please copy to and run Hijackthis.exe into a new folder you create in the root level of the C: drive. Name this folder HJT for best and safest results). (don't put in a temp folder, or the Windows desktop, etc...as it needs a safe folder to keep backup logs). Also when people post here and place it on the Desktop the log usually shows their full name since their Windows user profile is commonly named with their full name. We try not to disturb your privacy. *;-)
Texruss
3.4K Posts
0
May 4th, 2004 02:00
Get CW Shredder to repair your CoolWebSearch infestations:
http://www.spywareinfo.com/~merijn/files/cwshredder.zip version 1.57.0
Follow the directions for running the program at the next link.
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47
At bleepingcomputer.com start reading at the section that says:
You can download this program here: CWShredder
(Note...we have noticed recently some CWS variants are harder to remove unless the shredder is run in Safe Mode...hit F8 while booting to enter Safe Mode and run the shredder.)
After cleaning with the shredder in Safe Mode do this:
Download and run these two programs (Spybot S&D and Adaware). Use Spybot first. (1.3 version)
http://www.majorgeeks.com/download2471.html
Follow the directions completely at:
http://www.cjwd.demon.co.uk/spybot-adaware.html
Reboot if asked by either program and let it complete any cleanup. Then reboot a final time after running both and run Windows Disk Cleanup: Start/Run/ type: cleanmgr
I check all the categories to be deleted here.
Then reboot and make a new C:\HJT folder. Your present folder is a bad place to run Hijackthis as backup logs will be in a precarious location for safety. Follow my directions here for relocating your Hijackthis file:
http://russelltexas.com/spywareinfo/createhjtfolder.htm
Post back with a new log as a reply to this message (stay in this message posting thread for continuity). Most of your infections will be addressed with these tools, but you must follow the directions exactly to make final manual cleanup easier.
HTH,
Texruss
Trungu
10 Posts
0
May 4th, 2004 10:00
Trungu
Jake02324
579 Posts
0
May 4th, 2004 23:00
And when you get cleaned, update your anti-virus program and turn on it's features, especially e-mail and on-line protection. Then update the dat files weekly. Down load at least Ad-ware 6 from lavasoft.com and UPDATE it before using. You have a real mess and if you do not use the AV , and the recommend procedures you will be back nexrt week!
Trungu
10 Posts
0
May 5th, 2004 00:00
I've downloaded CWshredder but for some reason couldn't find it anywhere in my C drive. I have now downloaded it on a floppy and hope I could run it from there. Let me give this a try.
Trungu
Trungu
10 Posts
0
May 5th, 2004 04:00
Logfile of HijackThis v1.97.7
Scan saved at 01:09:42 AM, on 5/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\System32\msawindows.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\sysupd.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
C:\Program Files\Verizon Online\Verizon Online Control Pad\UIEngines\FlashUIEngine\cpskin.exe
C:\Documents and Settings\Truyen\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\System32\msibkd.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [FMSZDJ] C:\WINDOWS\FMSZDJ.exe
O4 - HKLM\..\Run: [FMSZF] C:\WINDOWS\FMSZF.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [FPZHUCMW] C:\WINDOWS\FPZHUCMW.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [Microsoft Update] msawindows.exe
O4 - HKLM\..\RunServices: [Microsoft Update] msawindows.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE" -turbo
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tiff: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37888.8196064815
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A79F83F3-FEBC-4715-9CB1-8E7329D0DA6E}: NameServer = 151.198.0.39 151.197.0.39
Trungu
Texruss
3.4K Posts
0
May 5th, 2004 11:00
OK...I'm out of action until this evening. If Chris gets some free time I'll have him followup.
Texruss
ChrisRLG
3.9K Posts
0
May 5th, 2004 12:00
Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Please delete the old copy (including the zip copy) so it can't be used.
Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\System32\msibkd.dll
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [Microsoft Update] msawindows.exe
O4 - HKLM\..\RunServices: [Microsoft Update] msawindows.exe
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.cab
The following have randomly named file names, and as such are normally malware, UNLESS you know what they are, and they are from a safe source, please check for removal.
O4 - HKLM\..\Run: [FMSZDJ] C:\WINDOWS\FMSZDJ.exe
O4 - HKLM\..\Run: [FMSZF] C:\WINDOWS\FMSZF.exe
O4 - HKLM\..\Run: [FPZHUCMW] C:\WINDOWS\FPZHUCMW.exe
Then Reboot to safe mode (F8 on boot) and delete the following files/folders:-
Folder > C:\PROGRAM FILES\MYWEBSEARCH\ (or similar starting with MYWEBS...)
Folder > C:\Program Files\webHancer\
File > > C:\WINDOWS\sysupd.exe
File > > C:\WINDOWS\System32\msawindows.exe
and the following if checked above:-
File > > C:\WINDOWS\FMSZDJ.exe
File > > C:\WINDOWS\FMSZF.exe
File > > C:\WINDOWS\FPZHUCMW.exe
Then Reboot and post a fresh log for me to check.
Trungu
10 Posts
0
May 6th, 2004 00:00
The new HJT log is pasted below and thanks again for your help. Thanks to you too Texruss!
Trungu
Logfile of HijackThis v1.97.7
Scan saved at 09:15:25 PM, on 5/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Truyen\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL (file missing)
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\System32\mskpkc.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\System32\msnkmi.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE" -turbo
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tiff: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37888.8196064815
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
Texruss
3.4K Posts
0
May 6th, 2004 02:00
Glad Chris fixed you up...he's my UK big brother. >;->
Try this for OE blank messages:
Go to the Start\Run box and type: regsvr32 inetcomm.dll
HTH,
Texruss
Trungu
10 Posts
0
May 6th, 2004 15:00
Texruss, thank you. I'm at work now, so will try your suggestion when I get home.
I have one more problem and hope it's not too much of a burden on you. Although my Norton Internet security and Antivirus 2004 have been reactivated I could not get updates from Liveupdates. I got the messages saying that I check to verify that the computer is connected to the internet, even though I was connected.
I tried to access Symantec.com directly but was refused. I also got similar messages when trying to access the websites of some other Antivirus providers (McAfee...). I checked the different settings of the internet browsers (Netscape and IE) as well as those of the Norton softwares but couldn't tell what was wrong.
Thanks and I would like to say that I admire the jobs you and your fellow experts are doing. It's good to know we do have good guys on our side.
Trungu
Texruss
3.4K Posts
0
May 7th, 2004 01:00
The Liveupdate problem is another issue, but looking at your last HJT log you still have multiple issues:
Number one...relocate your hijackthis file to a new folder you creat at C:\HJT:
http://russelltexas.com/spywareinfo/createhjtfolder.htm
Next, after doing that and running hijackthis from the new C:\HJT folder:
Scan and put a check to the left of each of these entries:
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL (file missing)
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\System32\mskpkc.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\System32\msnkmi.dll
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
With no other windows open click on Fix checked button.
Reboot to SAFE mode
How to start the computer in Safe mode
Show hidden files.
Show hidden files and folders
Open Windows Explorer: type the word explorer at Start/Run box and click OK:
Drill on down into the paths for these items and delete the following files and/or folders:
C:\Program Files\MyWebSearch folder
C:\WINDOWS\System32\mskpkc.dll file
C:\WINDOWS\System32\msnkmi.dll file
C:\WINDOWS\sysupd.exe file
Reboot in normal mode and run Disk Cleaner: (type cleanmgr at Start/Run button). Scan the hard drives and delete all files in all categories at the end.
Browse a bit and then run hijackthis again and paste a new log here.
After the final all clear is given by us you should flush your Restore Points for XP . That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System restore which can't be cleaned by your antivirus programs.
HTH (Hope that Helps)
Texruss
Trungu
10 Posts
0
May 7th, 2004 03:00
I have tried to create the HJT folder directly in the C drive as instructed but the hijackthis file still showed up as being in a temporary directory. So what did I do wrong ? Second, the files you asked me to delete could not be found anywhere in the computer. I ran a search for hidden files and folders but they are nowhere to be found even though they showed in the earlier scan. Where else could they be ?
On the positive side, I followed your ealier advive and I can open my emails with Outlook Express again.
As usual, I really appreciate your help !
Logfile of HijackThis v1.97.7
Scan saved at 12:18:45 AM, on 5/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE
C:\Program Files\AIM95\aim.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Truyen\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
O2 - BHO: (no name) - {00A0A40C-F432-4C59-BA11-B25D142C7AB7} - C:\WINDOWS\System32\mskceo.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\System32\mskhhe.dll
O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINDOWS\System32\msdaim.dll
O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\System32\msibkd.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\System32\msjfbl.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\System32\msedah.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE" -turbo
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tiff: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37888.8196064815
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
ChrisRLG
3.9K Posts
0
May 10th, 2004 08:00
You probably copied the hijackthis.zip to c:\hjt instead of the CONTENTS of the zip. Any item inside a zip is always copied by windows to a temp location to run and deleted after it closes - hence the lost backups. Ensure that you are not trying to run from inside a zip copy.
============================
You seem to have gained a clientman infection- please rerun ad-aware and spybot and post a new log.
Spybot S&D and Ad-aware using the settings and links provided
Here
Trungu
10 Posts
0
May 11th, 2004 01:00
Trungu
Logfile of HijackThis v1.97.7
Scan saved at 10:36:28 PM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Truyen\Application Data\Mozilla\Profiles\default\ye0k3nzl.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCP.EXE" -turbo
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tiff: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37888.8196064815
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {FDDCE9FE-1FC6-413C-80B1-37B101FDA1D4} (ShellInstaller Control) - http://download.buddylinks.net/ShellInstallerRaptor.cab
Texruss
3.4K Posts
0
May 11th, 2004 03:00
Excellent! You worked hard and the results paid off. Nice job. One small empty dead link:
R3 - Default URLSearchHook is missing
Fix that in Hijackthis and you should have a clean machine. Keep an eye out for recurring Clientman fragments as it is a tough nut to crack. If it re-occurs we can offer suggestions to deal with it.
Now to stay clean from future re-infections:
1. The main cleanup programs:
Spybot Search&dDestroy, Ad-aware Run weekly - or after a heavy internet session.
Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.
Follow the directions in this detailed guide for Spybot and Adaware...go slow on the directions for the custom setup of Adaware:
http://www.cjwd.demon.co.uk/spybot-adaware.html
I also like to run Windows Disk Cleanup after cleaning with those two tools. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).
Reboot and click on Start/Run/ type: cleanmgr
I check all the selected items to be deleted here.
2. Proactive programs: Spywareblaster & Spywareguard, first sets kill bits to stop known bad MSIE ActiveX scripts from installing, second acts like your AV to stop browser hijacks and installing of known baddies.
3. IE-Spyad, puts 4000 bad sites in your restricted (banned) sites list, to stop you accidentally getting sent to a bad site, it has optional list of "bad" adult sites to install as well.
Links for these at: http://www.cjwd.demon.co.uk/compsafetyonline.html
4. Don't forget keeping Windows updated. The automatic updates frequently fail so run it manually once a week or when new updates are publicized.
Windows Live Update Page
http://v4.windowsupdate.microsoft.com/en/default.asp
Free Windows Security CD (for those who qualify):
www.microsoft.com/security/protect/cd/order.asp
5. Keep your antivirus updated.
Free AVG Antivirus for home users: http://www.grisoft.com
6. Practice safe computer habits. Don't click on strange email attachments thinking your AV will defend you. Usually it will. Sometimes it won't when a new virus hits the Net and definitions take hours to create by the AV vendors. There is only one defense that works 100% for the safe protection of your machine's personal data and that is timely and accurate backups of your files. Hard drives die, viruses ruin your files, and other bad things can happen (fire, theft, etc..). Offsite backups are the best.
7. Don't forget our great analysis tool Hijackthis. We have a lot of gratitude we need to show towards the author Merijn. I hope he does great things in his future endeavors and is richly rewarded for his time and expertise in providing this super program.
Hijackthis (to analyse your system and submit a log file to expert forums):
http://tomcoyote.com/hjt
(for Hijackthis logs...please copy to and run Hijackthis.exe into a new folder you create in the root level of the C: drive. Name this folder HJT for best and safest results). (don't put in a temp folder, or the Windows desktop, etc...as it needs a safe folder to keep backup logs). Also when people post here and place it on the Desktop the log usually shows their full name since their Windows user profile is commonly named with their full name. We try not to disturb your privacy. *;-)
See this link for graphical instruction: http://russelltexas.com/spywareinfo/createhjtfolder.htm
Forums for help and analysis of your Hijackthis logfile:
http://forums.us.dell.com/supportforums
http://forums.tomcoyote.com
http://www.spywareinfo.com/forums
http://www.computercops.us/forums.html
http://forums.net-integration.net
http://boards.cexx.org
http://www.wilderssecurity.com
Good luck and safe computing!
Texruss