Installing new antivirus

Question

I have a dimensions 2400 with xp home. I've uninstalled norton anitvirus and installed mcafee. The installation goes fine but when i try to start up mcafee i recieve and error message and it says it has to close. Ive also unistalled mcaffe and in and tried an older trend pccillan anti virus and same thing happens. Does anyone have any suggestions? Thanks

txtchr · Answer

Did you completely remove NAV? Sometimes using the Add/Remove programs option doesn't get the entire program off. See this article on the Symantec web site for how to manually remove NAV and other Symantec products if the Add/Remove fails:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=bar_sch_nam&docid=2004020909040706&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

That what might be conflicting with the installation of a new antivirus software.

SR45 · Answer

I do not like either one of those anti virus software programs.  Both were buggy and hard to remove.  I got PC-Cillin, which has been rated above both Nortons and Mcaffe, and not to mention that its easier to uninstall.  Up to you, but you will learn at some point that even McAffe is buggy.  PC-Cillin cost me $49.00 for the entire internet security package, but you can get it for even less.  Or you can use Zone Alarm free version for the firewall and AVG free version for the anti virus.  Both are really good.

CMPARNESS · Answer

No luck, I ran the symnrt.exe and tried to reinstall mcafee but was unsucessful. Still can't get mcafee running. I ordered trend pc-cillan. I just hope when I recieve it I can insall it with no problems. Right now i have no anitvirus running...It blow me away that removing and installing an anitvirus can be this troublesome. If anyone has anymore suggestions Id love to hear them. thanks

ky331 · Answer

Since SymNRT didn't solve your problem as far as Norton was concerned.... is it possible that the McAfee (or your 'older' PC-Cillan) didn't completely uninstall??   do the error messages you're getting give you any more information??   there's a free tool available from MajorGeeks, called AV Uninstaller 1.0, that advertises the ability to 'automatically uninstall:   Dr Solomon AntiVirus Toolkit,   McAfee VirusScan,   Norton AntiVirus,         F-Prot Pro and F-Secure AV Products   without the user having to know which one they have installed'.     The tool is produced by the F-Secure Corporation, and is supposed to run under all versions of Windows.   Be advised that I have never used this particular tool, and as such, cannot vouch for its effectiveness, nor for its safety.  If you choose to download and run it, you are proceeding at your own risk.   (Perhaps someone else who has used it, either successfully or unsuccessfully, can chime-in here with their experience???)   The tool can be downloaded from: http://majorgeeks.com/AV_Uninstaller_d4601.html

txtchr · Answer

You also might want to go to the locked post at the top of the board, then look under the General Questions section and click on the link for 'I think my system is infected . . .' and scan your computer for possible viruses and spyware/adware.  I'm not saying it's the cause of your problems, but you want to rule out all possibilities.  There just may be something lurking there that's interferring with your installation.

CMPARNESS · Answer

Recieved my new pc cillan anit virus. Installed and everything is working fine. Thanks for all the info..

Virus & Spyware

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