Hi Frank, The only way we can tell is to take a look, if you would like us to do that, follow these directions:
We need to make you aware that many logs are being posted. Because we are few, all volunteers with families and real jobs, who do not work for Dell, we will have to ask you to be patient. We work the logs in the order they come in, one of the experts (trained at SpywareInfo & Tom Coyote) will assist with your log as soon as possible. They may ask for a fresh log as rebooting can mutate the newest infections. I would also suggest strongly that if you have not done so, you review the pinned information post that is on the New Message page of this forum, Here is a link to that thread: http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=19204
We need you to download and install an analysis and repair tool called HijackThis. Download the zipped file from here: http://www.majorgeeks.com/download3155.html. Please see the following link for information about downloading and other FAQ's. There is also a link there to an .exe version of HijackThis if there is anyone who absolutely can not open a .zip file. Please use this for that purpose only due to limited bandwidth, thank you. HijackThis FAQ (Frequently Asked Questions) also at: http://russelltexas.com/malware/faqhijackthis.htm Please unzip HijackThis.zip or move the hijackThis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place the Hijackthis.exe file on the Wallpaper, in a temp folder, or in the root level of the C: drive or in the My Documents folder. The use of Hijackthis to fix problems will create many backup files and they need to be stored in a unique Hijackthis folder. Then run HijackThis, click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt. Special Notice! HijackThis is a powerful tool that edits the brains of Windows (the Registry). Do not fix anything in the HijackThis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. HijackThis should identify the vast majority of your problems and enable us to help you clean them off your system. Stay in this thread for continuity. Reply to this message.
Thanks...pskelley In training Tom Coyote Forum & SpywareInfo.com Expert Malware Responder Dell Forum
The following trained DellForum experts feel that too many helpers in one thread, or help from inexperienced users may increase the chance of software accidents. The following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, ChrisRLG, Baskar1234, Grinler, pskelley, SpotCheckBilly, and cghost. Also...these longtime DellForum experts have proven time and again their advice is excellent for malware questions in general, Windows operations, and many specific items in Hijackthis logs: ddeerrff, msgale and redwolf_98.
pskelley
933 Posts
0
July 19th, 2004 21:00
Hi Frank, The only way we can tell is to take a look, if you would like us to do that, follow these directions:
We need to make you aware that many logs are being posted. Because we are few, all volunteers with families and real jobs, who do not work for Dell, we will have to ask you to be patient. We work the logs in the order they come in, one of the experts (trained at SpywareInfo & Tom Coyote) will assist with your log as soon as possible. They may ask for a fresh log as rebooting can mutate the newest infections.
I would also suggest strongly that if you have not done so, you review the pinned information post that is on the New Message page of this forum, Here is a link to that thread:
http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=19204
We need you to download and install an analysis and repair tool called HijackThis. Download the zipped file from here: http://www.majorgeeks.com/download3155.html. Please see the following link for information about downloading and other FAQ's. There is also a link there to an .exe version of HijackThis if there is anyone who absolutely can not open a .zip file. Please use this for that purpose only due to limited bandwidth, thank you. HijackThis FAQ (Frequently Asked Questions) also at: http://russelltexas.com/malware/faqhijackthis.htm
Please unzip HijackThis.zip or move the hijackThis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place the Hijackthis.exe file on the Wallpaper, in a temp folder, or in the root level of the C: drive or in the My Documents folder. The use of Hijackthis to fix problems will create many backup files and they need to be stored in a unique Hijackthis folder. Then run HijackThis, click on the 'scan' button and then 'save log' button.
Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt. Special Notice! HijackThis is a powerful tool that edits the brains of Windows (the Registry). Do not fix anything in the HijackThis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. HijackThis should identify the vast majority of your problems and enable us to help you clean them off your system.
Stay in this thread for continuity. Reply to this message.
Thanks...pskelley
In training Tom Coyote Forum
& SpywareInfo.com
Expert Malware Responder Dell Forum
The following trained DellForum experts feel that too many helpers in one thread, or help from inexperienced users may increase the chance of software accidents. The following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, ChrisRLG, Baskar1234, Grinler, pskelley, SpotCheckBilly, and cghost.
Also...these longtime DellForum experts have proven time and again their advice is excellent for malware questions in general, Windows operations, and many specific items in Hijackthis logs: ddeerrff, msgale and redwolf_98.