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KEY LOGGER DETECTION
I may have acquired a key logger. I have run scans including rootlets with Norton Power Scan and Malwarebytes with no detection. However, when doing downloads from a site claiming to be Kindle support, PUPS show up, blocking the download. Is this an infection or just a malicious site? Is there a better scan program to use? I may have been using a bad site for Kindle, although, Norton says it was safe. The support site immediately said I had a virus and could be removed for $200. They told me to go to a site, www.99mb.org or I would never be able to use my Kindle. This site would allow them to get into my computer. This left me in a fury. It turns out that my trouble with Kindle was that the download I wanted was not available for 24 hours.
beamermt79
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February 2nd, 2016 10:00
It could be both, however it looks like Norton blocked the download and as such the infection wouldn't have gotten to your computer. The only sites you should be downloading anything kindle related from would be through amazon directly, or a library etc. I'm not personally aware of any virus that can infect the kindle.
ky331
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February 2nd, 2016 11:00
The support site immediately said I had a virus and could be removed for $200. They told me to go to a site <> or I would never be able to use my Kindle.
Threats like that should NOT be taken seriously... it's likely just a lot of garbage, trying to trick you into paying for nothing.
Keyloggers, by their very nature, can be very difficult to detect. My suggestion is that you follow the directions at http://spywarehammer.com/simplemachinesforum/index.php?topic=12262.0 to register and post the requested DDS logs at spywarehammer.com ; there are expert helpers there who can "walk you through" procedures to analyze your system, and clean-up the infection (if any). All help provided there is FREE. If you decide to go for help there, please wait for a response, and do NOT attempt to run any other scans/removers on your own --- do exactly what they instruct you to do, no more, no less.
Good luck!