Hi fieryjack,

Welcome to Dell Community Malware Removal Forums,

Sorry for the delay in getting to you, I'm K27 and i will be reviewing your log for you.

Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.

Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.

Please DO NOT use this system for anything apart from visiting this forum and other sites I direct you too, as this will only make the cleanup process all the more diffecult.

Failure to reply in three (3) days will result in this topic being closed and I will remove it from my notifications, If you require more time then that is fine but please let me know.

 

I need to see some additional information about what is happening in your machine.
Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• When done, DDS will open two (2) logs
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.
• The instructions here ask you to attach the Attach.txt.
  
• Instead of attaching, please copy/past both logs into your next reply.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE

 

 

 

Please Disable all Anti-virus/Anti-Spyware/FireWall on your machine(instructions via links below)

• Anti Virus
• Anti Spyware
• Firewall

 

• Please download Rootkit Unhooker and save it to your desktop.
  
• Double-click RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan
• Check Drivers, Stealth Code, Files, and Code Hooks
• Uncheck the rest, then click OK
• When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
• Wait till the scanner has finished then go File > Save Report
• Save the report somewhere you can find it. Click Close
• This log may be very large so use multiple posts if need be.

 

Note** you may get the following warning. It is ok, just ignore it.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

 

Please copy/paste back both the DDS logs and the RKU log,

Thanks,

K27

This topic is Inactive.....

The fixes in this topic were written specifically for this user, following them may cause harm to your machine and render it a brick (useless)

If you are the original poster and would like further assistance please post a fresh HJT log and details of the problems you are having.

All other user's, please read THIS page and then please start a New Topic at the top of the Malware Removal Forum by clicking the button.

Thank You
K27