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August 8th, 2008 06:00

Message Center POPUP! HELP!!!

I keep getting this message center popup box that says critical erroe messae registry damage and corrupted go to registrycleanerxp.com and download then close this box. Once I close it another one pops up says you have 73 errors on ur drive go to this website download  but I have ran the symantec, MBAM, registry cleaner and superantivirus and these boxes keeps popping up what do I do to stop them fom popping up?

4 Apprentice

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20.5K Posts

August 8th, 2008 13:00

[Duplicate post - Deleted]
Message Edited by Bugbatter on 08-08-2008 10:14 AM

5 Journeyman

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15.6K Posts

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45K Points

August 8th, 2008 13:00

1.  do NOT run any "registry cleaners"

2.   you mentioned "superantiVIRUS".... i'm hoping you meant superantiSPYWARE.   superantiSPYWARE is a good product... but i have no idea what superantiVIRUS is.

 

malwarebytes (the company that makes MBAM, which you say fixed your other problem) has another program which sometimes finds things that MBAM doesn't... so it's worth a quick try.

 

download RogueRemover FREE from http://www.malwarebytes.org/rogueremover.php

 

install, run, check for UPDATES (it will look twice, once for a program update, then for a database update), and then SCAN.    this is an amazingly fast program... should take only a few seconds... and if anything is found, allow it to be REMOVED/QUARANTINED.

 

since this is now a second problem for you, I think it would be prudent for you to take some follow-up steps, regardless of whether or not RogueRemover finds/fixes anything.   this will get a little more complicated:

 

Download the latest version of Trend Micro's HiJackThis (HJT) [version 2.0.2]   installer   from
.
Save it to your Desktop.
.
Double-click on the     HJTInstall.exe    file you just downloaded, and click on the   Install   button, to install HJT in the suggested/default folder,
C:\Program Files\Trend Micro\HijackThis
.
( As part of the installation, a shortcut to the HJT   program  will be placed on your Desktop, and another shortcut in your START menu [for easy-access to using HJT in the future ---
you only need to run the  program  again, but not the  installer ] ).
.
After installation, HJT will automatically open and start running.  
[If this is your   first time  running HJT, please read and accept the EULA (End-User License Agreement)]
.
Click on  Do a System Scan and Save a LogFile

 

This will automatically open NotePad

 

Copy the entire file from NotePad:  EDIT/SelectAll, EDIT/Copy

 

Then go to the forum dedicated for HiJack This logs (**NOT** back here), and  PASTE the results there:

 

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

 

Be sure to include a detailed description of any problems/errors/warnings you are encountering.  

Also, please indicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.

 

When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or your log may not format correctly... it should consist of separate/readable lines, not one large "jumble".
 

Hopefully, one of the HJT experts will get to it as quickly as possible.

 

WARNING:  HiJack This is a VERY POWERFUL tool.  While it's  completely safe  for you to download, generate, and post your log (as described above), you should *NOT* attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!!   Improper use of this tool can severely damage your system.

5 Journeyman

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15.6K Posts

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45K Points

August 8th, 2008 18:00

good work in posting your HJT log.

 

please wait and be patient.... please resist the temptation to try anything else on your own.

 

there are only two "regulars" patrolling that forum (bamajim and bugbatter)... plus perhaps a few people offering "part-time" help... so it may be a while until someone can reply.  

keep in mind that all the "workers" there are volunteers, no one actually works for Dell.

 

good luck.

August 8th, 2008 20:00

I thanks those volunteers very much their help is really appreciated in a time of need if they are not working for dell then they sure need to be they give some very good advice I love this forum. GOD BLESS to all those volunteers keep helping one another.
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