Unsolved

This post is more than 5 years old

1 Rookie

 • 

19 Posts

2516

December 11th, 2009 13:00

Microsoft Malicious Software Removal Tool-December 2009

I downloaded this manually shortly after Microsoft released it to the public and it appears to have installed properly.  However, when I started the scan, it stopped after about 50 seconds at C:\Documents and Settings\All Users\Start Menu\Programs\Startup\desktop.ini.  It hung there for a few seconds and then my computer froze.  I had to power off and restart.

This has not happened with previous months' releases of the Malicious Software Removal Tool.  I ran Microsoft's online cleaner tool which ran for about 7 hours and found no viruses or spyware.

Has anyone had this problem?  Any advice?

Thanks

lps

 

 

2 Intern

 • 

5.8K Posts

 • 

17.3K Points

December 11th, 2009 14:00

l5205

What AV and/or security suite do you use?

Try running MSRT with your real-time AV and any real-time anti-malware/anti-spyware programs temporarily disabled.

2 Intern

 • 

2.2K Posts

December 11th, 2009 14:00

Earlier today when I downloaded the collection of weekly updates on my Vista computer, MSRT did not install. Tried it again just now and it installed normally. I have had trouble with Vista updates before and posted about them, but up to now this one has given no trouble.

0 events found

No Events found!

Top