'Missing Service Tag' error message when registering McAffee

Question

I just received my new Dell Dimension desktop.  When setting it up I was registering the preinstalled McAffee software to get updates, an error message came up saying there was a missing Dell Service Tag and to contact the support web site for help.  The site does not appear to answer the question anywhere.  I had an 'chat' with a Dell support person and they said I had to reinstall everything on the computer to get it back to the place that it was when it was shipped to me.  THe computer was only a couple of hours old!  (Is that the standard answer for any problem, reinstall everything?  THis seems to be true with my old Dell, and now this one too!)  Does anyone have a solution to this problem short of reformating everything?  Thanks so much!

DELL-Chris M · Answer

kdt123,

* Call them at 1-800-764-3337. The voice recorded answering system will prompt with a number of options:
Select Option ""2"", then at the second menu Option ""3"" and you will be passed to Customer Care

* You may also try, 1-800-269-6990

zbestwun2001 · Answer

Hi
If it was me, and I got a curt answer, when asking a question politely, I would tell them to come and get it and send me a new system, or take some time with me and fix this problem.

Be nice but firm.

Don't handle this problem via their chat, get them on the phone. Intonations are important.

You might post this in the Customer Service forum also.

I hope this helps you out, good luck

Steve

zbestwun2001 · Answer

Chris, Brilliant minds think alike.....:)

kdt123 · Answer

To Chris at Dell,   The number you provided above (the first one) did not help.  They said they were for 'Sniffer' products and I would have to call McAfee for help.   I'll try the other number you gave.

Virus & Spyware

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