Norton Internet Security has vanished! Help!

Question

Please help me!  My norton internet security software is either gone or has been corrupted!  I was cleaning out my email box and I think that I possibly opened a email that corrupted my NAV.  When i go to programs and try to open norton security sofware the hour glass blinks real fast several times and then I get a send error to microsoft box. I have check my security system and it says that I do not have a antivirus program installed.  I have tried to uninstall Norton Security System from ad/remove programs and same thing happens.  When I go to any web site that has a system scan or offers support in any way I get the famous can not find server etc.  I also tried to reinstall the Norton 2005 Internet security software and it says to remove previous norton software.  BUT I can't get it removed.  I am sure this must be some kind of virius but I have tried all ways I know to run a scan of anykind.  I am attaching my hijack this report.  Please help.   Thank you!!   Logfile of HijackThis v1.99.1 Scan saved at 3:42:07 PM, on 4/16/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINDOWS\system32\CTsvcCDA.EXE C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe C:\WINDOWS\system32
vsvc32.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE C:\WINDOWS\system32\CTHELPER.EXE C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\Program Files\Dell\Media Experience\DMXLauncher.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe C:\Documents and Settings\Karen\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: (no name) - {BC987AF4-FE6C-8A6B-7DDC-2245BF1E58C8} - C:\DOCUME~1\Stacy\APPLIC~1\MPEGFO~1\internet htm.exe (file missing) O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r O4 - HKLM\..\Run: [CTDVDDET] 'C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE' O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 - HKLM\..\Run: [DVDLauncher] 'C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe' O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe O4 - HKLM\..\Run: [UpdateManager] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [MMTray] 'C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe' O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [DellSupport] 'C:\Program Files\Dell Support\DSAgnt.exe' /startup O4 - Startup: wkcalrem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin
pjpi142_03.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin
pjpi142_03.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {FC0A65F2-8DFF-4F0F-B411-D4A50311628D} (XMRADIO.XM_SystemProfiler) - http://www.xmradio.com/xstream/registration/dell/xmprofiler.CAB O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

RKinner · Answer

Start, Run, services.msc, OK to bring up the list of services. Look for those from Symantec or Norton. Double click on each and set the Startup Type: to Automatic then OK.

If they were all set to Automatic and were not STARTED then

Start, Run, eventvwr.msc, OK and under Applications look for red marked events that have to do with Symatec or Norton. Double click to open them and then click on the bottom of the 3 buttons to copy the text. Move to a reply and edit, paste. Repeat for each different error. (They can all be in the same Reply.)

Ron

ewlittle · Answer

Thank you Ron for your reply. However, I finally called Dell support center on this issue because other applications started to run incorrectly. After about 4 hours we finally took the computer down to ground zero and started all over from the beginning. The tech that thought I had a trojan or worm that kept infecting other applications. as well.

Thank you!

Karen

RKinner · Answer

Probably the fastest way to fix the problem but make sure you go to windowsupdate.microsoft.com and get all of your patches immediately. Also get the latest version of Java and remove older versions.

Ron

A Few Recommendations.

You can delete any programs we had you install but leave Hijackthis for now. You can also run Hijackthis, View the List of Backups and Delete All. If we used killbox its backup files can be removed now too. Run Killbox and select File, Cleanup, Delete All Backups. If you have an antivirus, check its quarantined files and delete any it had found.

You should also definitely toggle System Restore Off and then back On.

Following site has very clear instructions for turning it off. To turn it back on you just repeat the instructions but uncheck the box where it says to Turn Off System Restore on all Drives.

http://www.f-secure.com/v-descs/sfc_dis1.shtml

The reason we do this is to remove any archived copies of the infection from System Restore so that if you have to use SYstem Restore to fix a problem you won't accidentally reinfect your system. The next link explains how to use System Restore to go back in time if you hit a bad site or get infected.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

One way to make an infection more obvious is to check everything in your current HijackThis and Add to Ignore List then set up Hijackthis to run at boot and to show you if it finds anything new. You do this by None of the Above Just start the program, Config (Main) and then check the box in front of Run Hiajckthis at startup and show it when items are found. OK. Then if Hijackthis opens after a boot it will show you any new programs that have been added. You can then decide if you want to keep them or not. If in doubt you can google for the .exe or .dll file at the end of the entry and see if what other people think of it.

To avoid going to a bad site you might want to install IE-SpyAd and SpywareBlaster and make the other changes recommended at:.
http://www.mvps.org/winhelp2002/restricted.htm
I used to recommend Spybot's Immunize system but have recently learned it is not as good as the one at:
http://www.mvps.org/winhelp2002/hosts.htm

Always run a firewall. The one in XP SP2 is pretty good tho I think the free one from Zone Alarm is better.

http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

Turn on Autoupdates so you always get the latest patches from Windows.

Never hurts to do one of the free on line scans from Panda or Trend. They take a while but are pretty good.
www.pandasoftware.com/activescan/activescan.asp?
http://housecall.trendmicro.com/

I like to run Spybot S&D.
http://www.safer-networking.org/en/download/index.html
Also like to run AdAware once in a while.
http://www.lavasoftusa.com/software/adaware/

Get the latest version of
Java:
http://www.java.com/en/download/windows_automatic.jsp

Make sure you have removed any older versions of Java or JRE with Control Panel, Add/Remove Programs. Updates do not remove the older versions which have exploitable flaws.

If you have an older PC get rid of Microsoft Java Virtual Machine.

Following site explains how to tell if you have it:

http://www.java.com/en/download/help/uninstall_msvm.xml

The automated removal tool is no longer available on Microsoft's site but can be obtained here:

Download the MSJVM Removal Tool from:
http://www.majorgeeks.com/download4158.html

and run it.

If you feel that Internet Explorer is running a bit slower after the latest Java update you can try checking this line and then Fix Checked.

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

It was added by the latest version of Java. We don't know why. Earlier versions did not have it. It has been proven to slow down connections on some systems and removing it doesn't seem to hurt anything.

Other items you may wish to get rid of if you own a Dell are:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll

These are from the MyWay Adware program installed on most Dells. The uninstaller was broken on many of them.
To remove just close Internet Explorer, run HijackThis (scan only) and check them then Fix Checked.

If you are not running the latest version of Adobe you should consider updating. There are reports of a loophole for hackers in pre 7.03 versions.
As an alternative you can dump adobe completely and use fox-it instead:
http://www.foxitsoftware.com/pdf/rd_intro.php

If you do not have an antivirus program or the one you have was a trial that has expired then try the free antivirus for home users from Avast!
http://www.avast.com/eng/download-avast-home.html (Uninstall any other antivirus program first.)

If you run Macromedia Flash make sure you have the latest version. We just got a warning the following versions are vulnerable:
* Flash Player 8.0.22.0 and earlier
* Flash Professional 8
* Flash Basic
* Flash MX 2004
* Flash Debug Player 7.0.14.0 and earlier
* Flex 1.5
* Breeze Meeting Add-In 5.1 and earlier
* Adobe Macromedia Shockwave Player 10.1.0.11 and earlier

Also advise you to dump weatherbug if you have it. Start, Control Panel, Add/Remove Programs.
If you need weather then get The Weather Channel's program at:
http://www.weather.com/services/desktop.html?from=wxtoolspage&refer=wxtoolspage

Ron

Message Edited by RKinner on 04-19-200609:28 AM

Virus & Spyware

Norton Internet Security has vanished! Help!

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