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April 23rd, 2006 21:00

Not Much Is Functioning Since April 20th

1. Getting dlbcserv.exe - Application Error after boot up - "The application failed to initialize properly    (0xc0000142)
2. In Control Panel " Add or Remove Programs" does not execute
3. In System Properties "Device Manager" does not ececute
4. Prior to the failure, I use to have the Welcome screen as my logon window, now I get the Classic Windows Logon Prompt Window
5. All recovery Points Fail to Make any Changes 
6. No Dell Games Execute - "Missing Shortcut"
7. Can't Re-install Mcafee Privacy Application
8. TurboTax will not execute
9. Cannot enable cookies on the Browser - This is being sent from another computer
 
Have tried numerous Spyware Apps to no avail
Tried Chris M's suggestions to no avail
 
HJT File follows
 
Logfile of HijackThis v1.99.1
Scan saved at 5:37:22 PM, on 4/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\DOCUME~1\THOMAS~1\LOCALS~1\Temp\clclean.0001
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\SpywareDetector\SDSystemTray.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\EPSON\ESM2\STMS.exe
C:\Program Files\Broderbund\Screen Shot Standard 8\SSstd8.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\SpywareDetector\SDService.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\System32\svchost.exe
c:\program files\mcafee.com\mps\mscifapp.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: McAfee Privacy Service Popup Blocker - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [MMTray] C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [SystemTraySD] C:\Program Files\SpywareDetector\SDSystemTray.exe
O4 - HKLM\..\Run: [SDAutoLiveupdate] C:\Program Files\SpywareDetector\LiveUpdateSD.exe -AUTO
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: EPSON Background Monitor.lnk = C:\Program Files\EPSON\ESM2\STMS.exe
O4 - Global Startup: HyperSnap-DX 5.lnk = C:\Program Files\Broderbund\Screen Shot Standard 8\SSstd8.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4744/mcfscan.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\wmfhotfix.dll
O20 - Winlogon Notify: SDNotify - C:\Program Files\SpywareDetector\SDNotify.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: SDService - Max Secure Software  - C:\Program Files\SpywareDetector\SDService.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
 
 

2 Intern

 • 

5.9K Posts

April 24th, 2006 03:00

Do any of the symptoms in this article seem familiar?
 
http://support.microsoft.com/default.aspx/kb/918165?
we are getting a lot of complaints about this upgrade and not just from people with HP stuff. 
 
Following may fix it.
a new patch will be out April 25 which claims to fix the problem.
 
It can be uninstalled via Control Panel, Add/Remove Programs, check Show Updates and then look for Security Update for Windows XP (KB918165).
 
Ron

April 24th, 2006 21:00

Ron,

Not many of the Symptoms are similar to my problems

 

 

2 Intern

 • 

5.9K Posts

April 24th, 2006 21:00

Start, My Computer, then rightclick on Local Drive C: and select Properties then Tools, (Error Checking) Check Now.  Check the two options then Start.  It almost always complains that it can't do it now but would like to schedule it for your next boot.  Let it do that then reboot.  It will take a while so be patient.

 

Ron

April 27th, 2006 07:00

Ron,

Tried the C:Drive Error Check. No difference in performance (All Problems are still there)

I thought Microsoft was comining out with a fix for the HP Problem which may relate to my problem?

Any other suggestions

Thanks

2 Intern

 • 

5.9K Posts

April 27th, 2006 14:00

Supposedly the fix was out on Tuesday.  Uninstall the old one (Start, Control Panel, Add/Remove Software, check Show Updates then remove Security Update KB918165.  Wouldn't hurt to remove any others that came at the same time.  Then go to windowsupdate.microsoft.com and get your updates again.
 
Ron
 
 

April 27th, 2006 21:00

Ron,

I can't do what you suggest because the Add/Remove function does not work along with other

items I initially reported

Not sure what the next step is?

Thanks

2 Intern

 • 

5.9K Posts

April 27th, 2006 21:00

Start, Run, cmd, OK to bring up a black cmd window then type (with Enter after the line):
 
appwiz.cpl
 
Does that bring up the Add/Remove Programs or do you get an error message?  If it brings up the add/remove then check the Show Updates so you can see Security Updates.
 
You can try just going to windows update.
 
windowsupdate.microsoft.com see if it does anything.
 
You can also run the System Restore from a cmd.
 

"Running System Restore from the command line is often the only way to get a system back up and running. I'll describe it from the initial boot.

  • 1. Restart your system
    2. When the system first boots, type F8 to bring up the boot menu
    3. Select the Safe Mode with Command Prompt option
    4. Log-on as administrator if needed
    5. At your command prompt type
%systemroot%\system32\restore\rstrui.exe

6. Hit Enter
7. This will open the system restore wizard..."

 

Try restoring back to a week before the infection/upgrade.

 

Ron

 

 

April 28th, 2006 01:00

Ron,

appwiz.cpl does not do anything in cmd. Nothing. No error messages either

Tried your suggestion to System Restore in cmd. Went all the way through per procedure to restore to April 14th. After reboot sytem shows Restore Incomplete no changes to system. This is the same message I have received in the Windows mode

What does the Microsoft Management Console do? I have tried to open Services in Administraive Tools and a few other Functions using MMC, but all do not Execute.

Thanks

2 Intern

 • 

5.9K Posts

April 28th, 2006 13:00

Start then rightclick on My Computer and select Manage to bring up the MMC.  It has several interesting sections where you can chech things and fix things.
 
Select the Event Viewer then Applications and see if you can find a red marked even near the time you last tried to bring up the Control Panel.  Doubleclick on it and copy it by clicking on the bottom of the three buttons.  Then move to a reply and Edit, Paste.  Repeat for as many different errors as you find about the same time.  If you don't see any then look under System.
 
Also try booting into Safe Mode (F8) and select the top Safe Mode option.  Can you get into Control Panel now?
 
Ron

April 28th, 2006 16:00

Ron,

Can't bring up MMC in normal mode

Can get into Control Panel in Safe Mode, but cannot open Event Viewer as well .

Essentially nothing that offers a method to fix problems works

Should I try and download a copy of MMC from Microsoft or can you suggest another approach to solving this issue

Thanks

2 Intern

 • 

5.9K Posts

April 30th, 2006 10:00

Start, Run, sigverif, OK then press Start and let the program run.  When it finishes does it show you that it found wininet.dll or anything else that has a recent date (since the problem started).
 
Start, Run, cmd, OK to bring up a new black cmd window.  Type:
 
sfc /scannow
 
Does it complain about a lot of files being replaced?
 
Ron

April 30th, 2006 13:00

Ron,
 
Did not find wininet.dll or any recent file dates. Found 3661 files, Signed files = 2507, Unsigned = 47 and Not Scanned = 1107. Most unsigned fies are from 2/14/2005 and much older
 
Ran sfc Scan - No complaint about a lot of files being replaced. In fact it took quite a will
to scan and when it was finished, it went back to the DOS screen without any comments
 
Any other approaches and or comments
 
Thanks (4/29)

April 30th, 2006 13:00

Ron,

Prior to reading your latest message, I received a notice that Corel Photo Album 6 had an update. This software came with my initial purchase. I did not re-boot after downloaing.

Ran your tests and then re-booted. Low and Behold all my problems have disappeared!!

I will monitor for a few days, but quite perplexed as to how that software, which I don't use,  completely corrupted my system.

Thanks for your time.

2 Intern

 • 

5.9K Posts

April 30th, 2006 17:00

Glad to hear it.
 
More Microsoft Magic I guess.
 
Ron
 
A Few Recommendations.
You can delete any programs we had you install but leave Hijackthis for now.  You can also run Hijackthis, View the List of Backups and Delete All.  If we used killbox its backup files can be removed now too.  Run Killbox and select File, Cleanup, Delete All Backups.  If you have an antivirus, check its quarantined files and delete any it had found.
You should also definitely toggle System Restore Off and then back On.
Following site has very clear instructions for turning it off.  To turn it back on you just repeat the instructions but uncheck the box where it says to Turn Off System Restore on all Drives.
The reason we do this is to remove any archived copies of the infection from System Restore so that if you have to use SYstem Restore to fix a problem you won't accidentally reinfect your system.  The next link explains how to use System Restore to go back in time if you hit a bad site or get infected.

One way to make an infection more obvious is to check everything in your current HijackThis and Add to Ignore List then set up Hijackthis to run at boot and to show you if it finds anything new.  You do this by None of the Above Just start the program, Config (Main) and then check the box in front of Run Hiajckthis at startup and show it when items are found.  OK.  Then if Hijackthis opens after a boot it will show you any new programs that have been added.  You can then decide if you want to keep them or not.  If in doubt you can google for the .exe or .dll file at the end of the entry and see what other people think of it.
 
To avoid going to a bad site you might want to install IE-SpyAd and SpywareBlaster and make the other changes recommended at:.
http://www.mvps.org/winhelp2002/restricted.htm
I used to recommend Spybot's Immunize system but have recently learned it is not as good as the one at:
http://www.mvps.org/winhelp2002/hosts.htm
Always run a firewall.  The one in XP SP2 is pretty good tho I think the free one from Zone Alarm is better.
Turn on Autoupdates so you always get the latest patches from Windows.
Never hurts to do one of the free on line scans from Panda or Trend.  They take a while but are pretty good.
www.pandasoftware.com/activescan/activescan.asp?
http://housecall.trendmicro.com/

I like to run Spybot S&D.
http://www.safer-networking.org/en/download/index.html
Also like to run AdAware once in a while.
http://www.lavasoftusa.com/software/adaware/
 Make sure you have removed any older versions of Java or JRE  with Control Panel, Add/Remove Programs.  Updates do not remove the older versions which have exploitable flaws.
If you have an older PC get rid of Microsoft Java Virtual Machine.
Following site explains how to tell if you have it:
The automated removal tool is no longer available on Microsoft's site but can be obtained here:
Download the MSJVM Removal Tool from:
http://www.majorgeeks.com/download4158.html
 
and run it.
 
If you feel that Internet Explorer is running a bit slower after the latest Java update you can try checking this line and then Fix Checked.
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

It was added by the latest version of Java.  We don't know why.  Earlier versions did not have it.  It has been proven to slow down connections on some systems and removing it doesn't seem to hurt anything.
Other items you may wish to get rid of if you own a Dell are:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
THese are from the MyWay Adware program installed on most Dells.  The uninstaller was broken on many of them.
 To remove just close Internet Explorer, run HijackThis (scan only) and check them then Fix Checked.

If you are not running the latest version of Adobe you should consider updating.  There are reports of a loophole for hackers in pre 7.03 versions.
As an alternative you can dump adobe completely and use fox-it instead:
http://www.foxitsoftware.com/pdf/rd_intro.php
If you do not have an antivirus program or the one you have was a trial that has expired then try the free antivirus for home users from Avast!
http://www.avast.com/eng/download-avast-home.html  (Uninstall any other antivirus program first.)
If you run Macromedia Flash make sure you have the latest version.  We just got a warning the following versions are vulnerable:
* Flash Player 8.0.22.0 and earlier
* Flash Professional 8
* Flash Basic
* Flash MX 2004
* Flash Debug Player 7.0.14.0 and earlier
* Flex 1.5
* Breeze Meeting Add-In 5.1 and earlier
* Adobe Macromedia Shockwave Player 10.1.0.11 and earlier
Also advise you to dump weatherbug if you have it. Start, Control Panel, Add/Remove Programs.
If you need weather then get The Weather Channel's program at:
http://www.weather.com/services/desktop.html?from=wxtoolspage&refer=wxtoolspage
 
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