Outlook Express 6.0 potential worm problem when sending attachments help

Question

Whenever I send an attachment with my outlook express emails I have problems.

First, my system alerts me that I have potential worm problem and that my email is sending out 15 emails.

Second, When the email is received by someone it is all in text, even if it is a picture.

I can no longer send out any attachements due to this problem.

I have been trying to work through this problem since April 05.

donna

ky331 · Answer

what anti-virus program (if any) are you running? do you keep your virus definitions up to date?   if not, you should immediately update your definitions, and then, run a complete virus scan of your system.   let it repair/quarantine/delete (in this order) any infected files it finds... and make a note of any filenames [and the associated viruses] that can't be deleted.    perhaps then, if there are still problems, someone may be able to offer more help.

ky331 · Answer

you indicated:   'my system alerts me that I have potential worm problem'....   if McAfee 'never finds any problem', then where is the worm-alert coming from?

drusgrove · Answer

I am running McAfee and it runs and updates as it should. It never finds any problem.

drusgrove · Answer

Sorry, you are right, McAfee finds the problem when it is happening and alerts me. But when I do a virus scan it doesn't find anything. This problem is huge for me because I work from home and it is important for me to be able to send pictures attached to emails.

donna

ky331 · Answer

have you tried HiJackThis:

Download the latest version of HJT(hijackthis) (version 1.99.1) from

http://majorgeeks.com/download3155.html

you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.

The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )

After Unzipping, double click on HiJackThis.EXE

Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. Do *NOT* do anything else (in particular, do NOT use it to delete any entries) until you are advised to do so!! Improper use of this tool can severely damage your system.

Supplemental note: The procedure as worded above has been carefully edited over time, so as to expedite the process of helping people. Nevertheless, it seems that many individuals try to be "creative", and make some variations. It really would be to your benefit if you follow these directions EXACTLY as stated... because certain changes on your part can result in slowing-down the help process.

Specifically, the following are 3 very common BAD deviations which will cause delays:

a) BAD: using an older/outdated version of HiJackThis...

The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log.

b) BAD: using a TEMP directory or your DESKTOP for HJT....

Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps. Failure to do so can result in losing potentially critical information. So please, just use the suggested C:\HJT directory, rather than try to be creative.

c) BAD: posting your log in the wrong forum...

if you post your log back here, in the Virus/SpyWare forum, it will "sit idly", either until the forum moderator gets around to move it for you... or until you decide to repost your log... in the HiJackThis forum.

ky331 · Answer

good luck :smileyhappy:

drusgrove · Answer

Thanks, I will try that and promise to follow your directions to the letter. Wish me luck! Donna

drusgrove · Answer

How long does it take before someone in the hijack forum looks at your stuff. No body had tried to fix the problem yet. donna

ky331 · Answer

unfortunately, the HJT people have been 'swamped' recently... especially by the WinFixer/Vundo trojan (in which i've been 'specializing').   i'll try my best to call your log to someone's attention... but it may take a while longer.

albh · Answer

Hi ,I use www.bitdefender.com for my anti-virus I have had excellant luck with them ,go to web site do on-line scan see if they can pick up worm,etc,they also have on-line free removal tools,I had a virus with Mcafee they never did help me that is why I switched

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Outlook Express 6.0 potential worm problem when sending attachments help

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