UNSOLVED

candynbeau

updated

21 years ago

0

284

September 19th, 2005 03:00

Please help with this !!!

I scanned my computer with norton and they found this and cannot remove it, fix it or quaratine it. I noticed when i started up my com windows installer would come up and norton would say that it did not support this to unistall it and i have no idea what it is that was trying to install. Been having alot of popups lately, even though i have spyware, popup blocker. Can anyone help??  The trojan is c:\windows\q14613343   trojan name is stwoyle
Logfile of HijackThis v1.99.1
Scan saved at 11:20:41 PM, on 9/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\STOPzilla!\SZServer.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Daily Weather Forecast\weather.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Time Sync\time.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\PEOPLE~1\PropelAC.exe
C:\Program Files\ISP50\Bin\Bartshel.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\ISP50\Bin\Bartshel.exe
C:\PROGRA~1\ISP50\dialer\DIALER.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\candice bridges\Local Settings\Temporary Internet Files\Content.IE5\4R93MEBH\HijackThis[1].exe
C:\Program Files\Messenger\msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr6/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: C:\WINDOWS\adsldpbc.dll - {405132A4-5DD1-4BA8-A181-95C8D435093A} - C:\WINDOWS\adsldpbc.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O2 - BHO: C:\WINDOWS\q14613343_disk.dll - {B212D577-05B7-4963-911E-4A8588160DFA} - C:\WINDOWS\q14613343_disk.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O3 - Toolbar: (no name) - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - (no file)
O3 - Toolbar: (no name) - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [LimeShop] wjview /cp:p "C:\Program Files\LimeShop\System\Code" Main lp: "C:\Program Files\LimeShop"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [9oL6TW] C:\WINDOWS\oaogep.exe
O4 - HKLM\..\Run: [Daily Weather Forecast] C:\Program Files\Daily Weather Forecast\weather.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [Time Sync] C:\Program Files\Time Sync\time.exe
O4 - HKLM\..\Run: [Information Update] C:\Program Files\Information Update\iu.exe
O4 - HKLM\..\Run: [XoftSpy] C:\Program Files\XoftSpy\XoftSpy.exe -s
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [STOPzilla] C:\Program Files\STOPzilla!\STOPzilla.exe /autostart
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\ISP50\BIN\PPCOLink -STATION
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Propel Accelerator] "C:\PROGRA~1\PEOPLE~1\PropelAC.exe"
O4 - HKLM\..\Run: [PPCRunonce] C:\WINDOWS\system32\PPCRunOnce.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\PeoplePC Accelerated\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\PeoplePC Accelerated\pac-image.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O15 - Trusted Zone: *.coolwebsearch.com
O15 - Trusted Zone: *.searchmeup.com
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/FunBuddyIconsFWBInitialSetup1.0.0.8-2.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.pw.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,77/mcinsctl.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {9CCE3B43-4DE0-4236-A84E-108CA848EE6A} (WebCam Control) - http://webcamnow.com/broadcast/ActiveXWebCam.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.pw.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,18/mcgdmgr.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://download.games.yahoo.com/games/web_games/gamehouse/frenzy/SproutLauncher.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{51AAC5D6-50CE-4326-8599-F23A1883DE6C}: NameServer = 209.244.0.3 209.244.0.4
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: STOPzilla - C:\WINDOWS\SYSTEM32\IS3WLHandler.dll
O20 - Winlogon Notify: style32 - C:\WINDOWS\q14613343_disk.dll
O21 - SSODL: System - {4155719A-C5E5-4EE2-8A64-749520578501} - mcsys.dll (file missing)
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Ccpnsverv - Symantec Corporation - (no file)
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: STOPzilla Service (szserver) - Unknown owner - C:\Program Files\Common Files\STOPzilla!\SZServer.exe
 
 
  • RKinner

    2 Intern

    5851 Posts

    96

    0

    Posted September 20th, 2005 15:00

    Download the Hoster from:
    Unpack to your desktop and run it.  If you have green print at the top then just press Restore Original Hosts then OK. 
    IF you have red print then press make Hosts Writeable first.
     

    Get DelDomain.inf from:
     
    http://www.mvps.org/winhelp2002/restricted.htm  and then right click on it and Install. 
    Get ccleaner from http://ccleaner.com.  Install it but do not let it clean anything yet.
    Get CWShredder from
    and save it to your desktop.
    extract it to your desktop and run it.  Where it says Full Path of File to Delete put in:
    C:\Program Files\Information Update
    check Delete on Reboot and DELTREE  then press the red button. 
    Agree you want to delete the file but do not let it reboot.  Repeat (with only Delete On Reboot)  for
    C:\WINDOWS\q14613343_disk.dll
    C:\WINDOWS\oaogep.exe
    Let it reboot
    Boot into Safe Mode by tapping the F8 key when you see the PC
    maker's logo.
    Keep tapping until it tells you it is going to Safe Mode or you see the Safe
    Mode menu. Select the top option.  Log in with your usual login.
    Run HijackThis and just do a Scan only. Check then Fix Checked the following:
    O2 - BHO: C:\WINDOWS\adsldpbc.dll - {405132A4-5DD1-4BA8-A181-95C8D435093A} - C:\WINDOWS\adsldpbc.dll
    O2 - BHO: C:\WINDOWS\q14613343_disk.dll - {B212D577-05B7-4963-911E-4A8588160DFA} - C:\WINDOWS\q14613343_disk.dll
    O3 - Toolbar: (no name) - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - (no file)
    O3 - Toolbar: (no name) - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
    O4 - HKLM\..\Run: [9oL6TW] C:\WINDOWS\oaogep.exe
    O4 - HKLM\..\Run: [Daily Weather Forecast] C:\Program Files\Daily Weather Forecast\weather.exe
    O4 - HKLM\..\Run: [Information Update] C:\Program Files\Information Update\iu.exe
    O15 - Trusted Zone: *.coolwebsearch.com
    O15 - Trusted Zone: *.searchmeup.com
    O20 - Winlogon Notify: style32 - C:\WINDOWS\q14613343_disk.dll
    O21 - SSODL: System - {4155719A-C5E5-4EE2-8A64-749520578501} - mcsys.dll (file missing)
     

    Run ccleaner.exe, uncheck everything on the first page except the two entries
    with Temporary and then Run Cleaner.
     
    Run cwshredder tell to fix anything it finds.
     
    Reboot into regular mode and
    run another HijackThis log.  If you still see
     
    O20 - Winlogon Notify: style32 - C:\WINDOWS\q14613343_disk.dll
    and it doesn't say File Missing then Follow Atribune's procedure at:
     
    http://www.atribune.org/forums/index.php?showtopic=447&hl=killvundo
     
    The paths the program asks you for would be:
     C:\WINDOWS\q14613343_disk.dll
    and
    C:\WINDOWS\q14613343_disk.dll
     
    Run a final HijackTHis log and post it as a reply. Let's
    see how we did.
    Ron
  • 96

    0

    Posted September 26th, 2005 04:00

    i downloaded the hoster and it couldn't  restore the host (had green writing)  then i tried the next two things and they wouldn't work,, i tried again to just restart my computer from the start, but it keeps saying keyboard failure.

    Now i can't search the web, can only use my history and favorites.

  • RKinner

    2 Intern

    5851 Posts

    96

    0

    Posted September 26th, 2005 11:00

    Can't see anything that would have stopped the keyboard from working.  Hoster only plays with the hosts file which might keep you off the net but certainly can't do anything to a keyboard.  Make sure it is still plugged up. 
     
    Double checked all of the items I asked you to check and they are all bad guys.  See if you can do a System Restore to the earliest date available.
     
     
    If not or that doesn't help see if you can get into CMOS Setup.  Can't tell you how to do that since I don't know what computer you have but with Dell it's F1 or F2, Compaqs like F10 and some PCs want Delete  during a boot.  Usually they will tell you what to press to get into Setup.   If that doesn't work then you may need to replace the keyboard or remove the CMOS (RTC) battery from 15 minutes then reinsert in reboot.   If you get into setup then select use Defaults then Save and Exit.  That at least proves the keyboard is working. 
     
    Turns out that the 
    C:\WINDOWS\q14613343_disk.dll
    trojan can only be removed with the procedure at:
     
    But the other stuff should go away without a problem.
     
    Ron