tommo68

Do you have access to another pc that you could use to download a small program and load it onto the problem pc?

bamajim

Training at Malware Removal University

yep i can get access to another computer. is the programme to check for spyware or will this help me with my problems with web pages,

thanks for the reply

tommo68

From the working pc

Go here and download Hijackthis

http://dsvs.org/5/HijackThis.exe

After you save the program transfer it to the problem pc by way of USB key ( some call it a memory stick)  Follow the directions below


Save it in a convenient permanent folder such as C:\\HJT\\, double click HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log, Ctrl-A to Select All, and copy its contents. Copy the text file (log) to the working pc and copy it AT THE LINK BELOW (The transfer of the HJT program and the text file should not represent any  virus risk to the working pc)



http://forums.us.dell.com/supportforums/board?board.id=si_hijack

also include a description of the problem with your log



Please do not be tempted to "fix" on your own. Hijackthis is a very powerful tool, if used incorrectly can cause system problems


bamajim

Training at Malware Removal University

many thanks will have a go tomorrow

thanks again

hi downloaded onto stick put it into a folder but when i went to open it a box came up with

HJT\HIJACKTHIS.EXE IS NOT A VALID WIN32 APPLICATION

?????????????????????

anythoughts???