Please disable your
Symantec Script Blocking from within your Norton so it does not interfere with anything during our fixes now or later. You can enable this whenever we have verified that your system is clean.
To disable Norton AntiVirus Script Blocking:
1. Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
2. Click Options.
If you see a menu, click Norton AntiVirus.
3. In the left pane, click Script Blocking.
4. In the right pane, uncheck Enable Script Blocking (recommended).
5. Click OK.
* Double-click VundoFix.exe to run it. * Put a check next to Run VundoFix as a task. * You will receive a message saying vundofix will close and re-open in a minute or less. Click OK * When VundoFix re-opens,Click Scan for Vundo button. * Once the scan is complete, Right Click inside the listbox (white box) and click add more files
* Copy&Paste the 2 entries below into the top 2 boxes
C:\WINDOWS\SYSTEM32\devdda.dll
C:\WINDOWS\system32\addved.*
* Click Add Files and Click Close Window * Click the Remove Vundo button. * You will receive a prompt asking if you want to remove the files, click YES * Once you click yes, your desktop will go blank as it starts removing Vundo. * When completed, it will prompt that it will shutdown your computer, click OK. * Turn your computer back on.
* Please post the contents of C:\vundofix.txt and a new HiJackThis log.
I really do appreciate your help. I went into the Norton Script Blocking and it said it was already off.
VundoFix V5.1.4
Running as SYSTEM from c:\windows\system32\VundoFix.exe
Checking Java version...
Java version is 1.5.0.2
Scan started at 11:12:13 AM 7/22/2006
Listing files found while scanning....
C:\windows\system32\devdda.dll
Beginning removal...
The process smss.exe was successfully stopped
The process winlogon.exe was successfully stopped
The process explorer.exe was successfully stopped
The process iexplore.exe was successfully stopped
The process rundll32.exe was successfully stopped
Attempting to delete C:\windows\system32\devdda.dll C:\windows\system32\devdda.dll Has been deleted!
Performing Repairs to the registry. Done!
Logfile of HijackThis v1.99.1 Scan saved at 11:17:08 AM, on 7/22/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Please launch
HijackThis and place a checkmark next to these:
O2 - BHO: (no name) - {464eb4b7-8212-4636-ac69-faab1ea555bc} - C:\WINDOWS\system32\devdda.dll (file missing)
In the past Netzero has had a dubious reputation and has installed some sort of distributed computing client.
I will let you decide if you want to fix these:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\nzspc.exe" -w
Close all windows except HJT and click "Fix Checked".
Reboot.
Run
Disk Cleanup in each user's profile:
Click "Start > Programs > Accessories > System Tools > Disk Cleanup"
Please make sure the following are checked:
-- Downloaded Program Files
-- Temporary Internet Files
-- Recycle Bin
-- Temporary Files
Click "OK" and Disk Cleanup will delete those files for you.
Please follow these steps to remove older version Java components:
1. Close any open programs you may have running, especially your web
browser
2. Click Start > Control Panel
* Depending on your OS or configuration, you may have to click Start
>Settings > Control Panel
3. Open Add or Remove Programs
* If you have Windows 98 or Windows 2000, open Add/Remove
Programs
4. Click once on any item listing Java Runtime Environment in the name
* Not every version of Java will begin with "Java" so be sure to read
each entry in the list
5. Click the Remove or Change/Remove button
6. Follow steps 4 and 5 as many times as necessary to remove all
versions of Java. ** If at any time during the uninstallations, you are asked to reboot, do so. Then return to Add/Remove and continue removing any other versions of Java until all components of Java have been removed.
7. Delete the Java folder in Program Files.
8. Proceed with reinstalling Java. You will need to use Internet Explorer for this.
Go to
Sun Java and click the link to download the
Windows (Offline Installation) package: Save it, do
not run it.
When the download is complete, close the browser and install it.
Reboot.
Please post a fresh HijackThis log for final review. Thanks.
Logfile of HijackThis v1.99.1 Scan saved at 11:40:39 PM, on 7/22/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
After something like this it is a good idea to purge the Restore Points and start fresh.
If everything is running well.... To flush the XP System Restore Points:
(Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.
Reboot.
Go back in and turn System Restore ON. A new Restore Point will be created.
Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.
You may have already taken some of these steps: 1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
Windows Update:
http://v4.windowsupdate.microsoft.com/en/default.asp
2. Adjust your security settings for ActiveX:
Go to Internet Options/Security/Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.
6. Install spyware detection and removal programs:
You may also want to consider installing either or both of AdAware (free version) and Spybot S&D (freeware). Use these programs to regularly scan your system for and remove many forms of spyware/malware.
I would check for updates in SpyBot once a week or so.
Check for updates in Ad-aware frequently.
If you have recently installed Ewido, it is a free trial product for 30 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).
You will still be able to manually update Ewido using the *update* button
7. Before using or purchasing any Spyware/Malware protection/removal program, always check the
Rogue/Suspect Spyware List.
Here is the link:
http://www.spywarewarrior.com/rogue_anti-spyware.htm If you want to know just how effective your anti-spyware program is, or how well any of the "rogue" programs listed at the above link work, check this for an independent comparison of several anti-spyware programs:
http://www.spywarewarrior.com/asw-test-guide.htm
8. If you have not already done so, you might want to install
CCleaner and run it in each user's profile:
http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbr.
10. Make sure you are using the most udpated version of
Java.
If you need to update, remove all prior versions using Add/Remove Programs, and delete the Java folder in Program Files.
You can go here to download the latest version:
Sun Java and click the link to download the
Windows (Offline Installation) package: Save it, do
not run it. When the download is complete, close the browser.
Proceed with reinstalling Java. Reboot.
Thank you for the kind words, but we are volunteers not employed by Dell. I shall pass your compliments on to the forum Moderator who is a Dell employee.
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 22nd, 2006 01:00
Please disable your Symantec Script Blocking from within your Norton so it does not interfere with anything during our fixes now or later. You can enable this whenever we have verified that your system is clean.
To disable Norton AntiVirus Script Blocking:
1. Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
2. Click Options.
If you see a menu, click Norton AntiVirus.
3. In the left pane, click Script Blocking.
4. In the right pane, uncheck Enable Script Blocking (recommended).
5. Click OK.
Please download VundoFix.exe to your desktop.
* Put a check next to Run VundoFix as a task.
* You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
* When VundoFix re-opens,Click Scan for Vundo button.
* Once the scan is complete, Right Click inside the listbox (white box) and click add more files
* Copy&Paste the 2 entries below into the top 2 boxes
C:\WINDOWS\SYSTEM32\devdda.dll
C:\WINDOWS\system32\addved.*
* Click Add Files and Click Close Window
* Click the Remove Vundo button.
* You will receive a prompt asking if you want to remove the files, click YES
* Once you click yes, your desktop will go blank as it starts removing Vundo.
* When completed, it will prompt that it will shutdown your computer, click OK.
* Turn your computer back on.
* Please post the contents of C:\vundofix.txt and a new HiJackThis log.
2_Brew_Crew
5 Posts
0
July 22nd, 2006 14:00
I really do appreciate your help. I went into the Norton Script Blocking and it said it was already off.
VundoFix V5.1.4
Running as SYSTEM
from c:\windows\system32\VundoFix.exe
Checking Java version...
Java version is 1.5.0.2
Scan started at 11:12:13 AM 7/22/2006
Listing files found while scanning....
C:\windows\system32\devdda.dll
Beginning removal...
The process smss.exe was successfully stopped
The process winlogon.exe was successfully stopped
The process explorer.exe was successfully stopped
The process iexplore.exe was successfully stopped
The process rundll32.exe was successfully stopped
Attempting to delete C:\windows\system32\devdda.dll
C:\windows\system32\devdda.dll Has been deleted!
Performing Repairs to the registry.
Done!
Logfile of HijackThis v1.99.1
Scan saved at 11:17:08 AM, on 7/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL$BBOOK\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Logitech\Profiler\lwemon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Sierra\GPlan\CALTRAY.EXE
C:\Program Files\Greetings Workshop\GWREMIND.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\NetZero\exec.exe
C:\Program Files\NetZero\exec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netzero.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NZSearch\SearchEnh1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {464eb4b7-8212-4636-ac69-faab1ea555bc} - C:\WINDOWS\system32\devdda.dll (file missing)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Start WingMan Profiler] "C:\Program Files\Logitech\Profiler\lwemon.exe" /noui
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\nzspc.exe" -w
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Sierra Garden Planner Tray Application.lnk = C:\Sierra\GPlan\CALTRAY.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.pcpitstop.com/pestscan/pestscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2BADA95B-ABE1-47CF-8D7D-E42D6C45351E}: NameServer = 64.136.20.121 64.136.28.121
O17 - HKLM\System\CS1\Services\Tcpip\..\{2BADA95B-ABE1-47CF-8D7D-E42D6C45351E}: NameServer = 64.136.20.121 64.136.28.121
O17 - HKLM\System\CS2\Services\Tcpip\..\{2BADA95B-ABE1-47CF-8D7D-E42D6C45351E}: NameServer = 64.136.28.120 64.136.20.120
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 22nd, 2006 15:00
We have just a bit more to do...
Please launch HijackThis and place a checkmark next to these:
O2 - BHO: (no name) - {464eb4b7-8212-4636-ac69-faab1ea555bc} - C:\WINDOWS\system32\devdda.dll (file missing)
In the past Netzero has had a dubious reputation and has installed some sort of distributed computing client.
I will let you decide if you want to fix these:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\nzspc.exe" -w
Close all windows except HJT and click "Fix Checked".
Reboot.
Run Disk Cleanup in each user's profile:
Click "Start > Programs > Accessories > System Tools > Disk Cleanup"
Please make sure the following are checked:
-- Downloaded Program Files
-- Temporary Internet Files
-- Recycle Bin
-- Temporary Files
Click "OK" and Disk Cleanup will delete those files for you.
Please follow these steps to remove older version Java components:
1. Close any open programs you may have running, especially your web
browser
2. Click Start > Control Panel
* Depending on your OS or configuration, you may have to click Start
>Settings > Control Panel
3. Open Add or Remove Programs
* If you have Windows 98 or Windows 2000, open Add/Remove
Programs
4. Click once on any item listing Java Runtime Environment in the name
* Not every version of Java will begin with "Java" so be sure to read
each entry in the list
5. Click the Remove or Change/Remove button
6. Follow steps 4 and 5 as many times as necessary to remove all
versions of Java. ** If at any time during the uninstallations, you are asked to reboot, do so. Then return to Add/Remove and continue removing any other versions of Java until all components of Java have been removed.
7. Delete the Java folder in Program Files.
8. Proceed with reinstalling Java. You will need to use Internet Explorer for this.
Go to Sun Java and click the link to download the Windows (Offline Installation) package: Save it, do not run it.
When the download is complete, close the browser and install it.
Reboot.
Please post a fresh HijackThis log for final review. Thanks.
2_Brew_Crew
5 Posts
0
July 23rd, 2006 02:00
Logfile of HijackThis v1.99.1
Scan saved at 11:40:39 PM, on 7/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\userinit.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL$BBOOK\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\Logitech\Profiler\lwemon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Sierra\GPlan\CALTRAY.EXE
C:\Program Files\Greetings Workshop\GWREMIND.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netzero.com/
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NZSearch\SearchEnh1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKCU\..\Run: [Start WingMan Profiler] "C:\Program Files\Logitech\Profiler\lwemon.exe" /noui
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Sierra Garden Planner Tray Application.lnk = C:\Sierra\GPlan\CALTRAY.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.pcpitstop.com/pestscan/pestscan.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 23rd, 2006 16:00
After something like this it is a good idea to purge the Restore Points and start fresh.
If everything is running well....
To flush the XP System Restore Points:
(Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.
Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.
Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.
You may have already taken some of these steps:
1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp
2. Adjust your security settings for ActiveX:
Go to Internet Options/Security/Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.
3. Download and install the following free programs:
a. SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html
Tutorial here: http://www.bleepingcomputer.com/forums/tutorial49.html
b. SpywareGuard:
http://www.javacoolsoftware.com/spywareguard.html
Tutorial here: http://www.bleepingcomputer.com/tutorials/tutorial50.html
Periodically check for updates in both programs.
4. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.
Note: Zone Alarm Firewall (Zone Labs) http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads
Sunbelt Kerio has a free version: http://www.kerio.com/kpf_download.html
5. You might consider installing Mozilla / Firefox.
http://www.mozilla.org/
6. Install spyware detection and removal programs:
You may also want to consider installing either or both of AdAware (free version) and Spybot S&D (freeware). Use these programs to regularly scan your system for and remove many forms of spyware/malware.
a. Ad-aware: http://www.lavasoft.de/software/adaware/
b. SpyBot S&D: http://safer-networking.org/en/news/2005-05-31.html
I would check for updates in SpyBot once a week or so.
Check for updates in Ad-aware frequently.
If you have recently installed Ewido, it is a free trial product for 30 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).
You will still be able to manually update Ewido using the *update* button
7. Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List.
Here is the link:
http://www.spywarewarrior.com/rogue_anti-spyware.htm
If you want to know just how effective your anti-spyware program is, or how well any of the "rogue" programs listed at the above link work, check this for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm
8. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/
** UNcheck the option to install the Yahoo toolbr.
9. If you use Adobe Reader it may need to be updated to be sure that you have a more secure version. If you are using a version prior to v. 6.05, you should update to 6.05, preferably version 7.08. It would be best to remove prior versions before updating to a new version.
Info here: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
If you need additional assistance, the Adobe forums are here: http://www.adobe.com/support/forums/main.html
10. Make sure you are using the most udpated version of Java.
If you need to update, remove all prior versions using Add/Remove Programs, and delete the Java folder in Program Files.
You can go here to download the latest version: Sun Java and click the link to download the Windows (Offline Installation) package: Save it, do not run it. When the download is complete, close the browser.
Proceed with reinstalling Java. Reboot.
11. Here are some helpful articles:
"So how did I get infected in the first place?"
http://computercops.biz/postlite7736-.html
"I'm not pulling your leg, honest"
by Sandi Hardmeier
http://www.microsoft.com/windows/IE/community/columns/pulling.mspx
Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!
2_Brew_Crew
5 Posts
0
July 24th, 2006 01:00
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 24th, 2006 01:00
2_Brew_Crew
5 Posts
0
July 24th, 2006 03:00
There's a reason you guys are tops in the industry.
I've had the connection running for hours and nothing. Thanks again, you guys rule.
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 25th, 2006 02:00