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4571
May 14th, 2005 15:00
Problem with Zone Alarm
I downloaded the free version of Zone Alarm, version 5.5.094.000, onto my Dell Dimension 4500 with XP and SP2, installed it OK, restarted like Zone Alarm suggested, went through the tutorial, and everything seemed fine until I tried to connect to the Internet. The login process completed as it normally does and bingo bango the screen went blank and the PC rebooted. Tried signing in again - same result. Uninstalled Zone Alarm, restarted, and now I can connect to the Internet without a problem.
Has anyone else experienced this problem? I've heard good things about Zone Alarm but maybe I should consider another firewall solution.
George
Has anyone else experienced this problem? I've heard good things about Zone Alarm but maybe I should consider another firewall solution.
George
SpotCheckBilly
932 Posts
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May 14th, 2005 20:00
If I recall correctly, you are using AOL? I used AOL several years ago
and I never could get Zone Alarm to work with it. I believe I ended up using Sygate.
You could try posting in the Zone Labs forum, or in the "Software-Other Software"
board here at Dell. AOL often does not play well with other software. You may find that you have difficulty getting any firewall to work with AOL. Three years ago I switched to Roadrunner and never looked back.
Keep us posted. If you do manage to get ZA to work with your AOL, your experience
they help others having the same problem.
Good luck
George a.k.a. SpotCheckBilly:smileyhappy:
Message Edited by SpotCheckBilly on 05-14-2005 03:02 PM
gtrux
16 Posts
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May 16th, 2005 18:00
It was good to hear from you. I thought my problems were over at least for a while but not so. I uninstalled AOL and reinstalled ZA but same result -> restart when trying to connect to the internet. During startup a message appears that says: "The system has recovered from a serious error" and asks if I want to send the report to Microsoft. I say no because the system will restart anyway. Two files are put into the Local Settings/Temp/WER....dir../ folder with names of Mini051605-03.dmp and sysdata.xml. I try to save them but they are deleted before I can.
I guess I will post a message on the Other Software board and see what happens.
George
SpotCheckBilly
932 Posts
0
May 16th, 2005 20:00
One more thing. Did you turn off the Windows firewall? Third-party software firewalls
will not work and can cause difficulties if you try to run them both.
Posting on the Other Software board is a good idea, maybe post to the Windows XP
board as well. Lots of pretty smart folks there.
Good luck:smileyhappy:
George a.k.a. SpotCheckBilly
gtrux
16 Posts
0
May 17th, 2005 20:00
fireberd responded with a similar response on the other software board. In essence, I tried your suggestion to no avail. Windows firewall was disabled then ZA was installed. ZA went through it's configuration process and then I tried to connect to the Internet. Same result -> PC rebooted. Next, downloaded ZA again and reinstalled and retried the connection -> same result. Although this time I was able to capture the files that would have been sent to Microsoft if I had said to send a serious error report - Mini051705-02.dmp and sysdata.xml. Not sure if they are of any help.
George
SpotCheckBilly
932 Posts
0
May 18th, 2005 06:00
If you don't want to fuss with that, try the Sygate firewall. You may have better luck with that, although like I said before, AOL doesn't always like to play well with others.
Good luck
George a.k.a. SpotCheckBilly:smileyhappy:
zbestwun2001
3 Apprentice
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8.8K Posts
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May 20th, 2005 20:00
I have been using Sygate for over 3 years with now problems and good protection.
Steve
Message Edited by zbestwun2001 on 05-20-2005 02:40 PM