REALLY Slow computer...???

Question

Every time I try to load something it takes forever. I have no idea what is going on. It takes forever to bring up the internet too. Can someone please help?   -andrew   I dont know if there is anything wrong with this, but if not can you give me some sugestions??       Logfile of HijackThis v1.99.1 Scan saved at 12:06:47 PM, on 8/24/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\WINDOWS\system32\cisvc.exe c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\Explorer.EXE C:\Program Files\2Wire\2PortalMon.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe C:\WINDOWS\system32\cidaemon.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Internet Explorer\iexplore.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2	ools\iesdsg.dll O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2	ools\iesdpb.dll O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O4 - HKCU\..\Run: [msnmsgr] 'C:\Program Files\MSN Messenger\msnmsgr.exe' /background O4 - HKCU\..\Run: [HijackThis startup scan] C:\HJT\HijackThis.exe /startupscan O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Spyware Doctor] 'C:\Program Files\Spyware Doctor\swdoctor.exe' /Q O4 - Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe O4 - Global Startup: Picture Package Menu.lnk = ? O4 - Global Startup: Picture Package VCD Maker.lnk = ? O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2	ools\iesdpb.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/heavyweapon/popcaploader_v7.cab O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe

RKinner · Answer

Log looks OK. You do have HijackThis set to run at boot so there will be a small delay while it does its thing.

Could be your hard drive has set itself to PIO mode. This was common until SP2 and it's like driving a car around in first gear.

This is Microsoft's workaround from:

http://support.microsoft.com/?kbid=817472

1.Double-click Administrative Tools, and then click Computer Management.2.Click System Tools, and then click Device Manager.3.Expand the IDE ATA/ATAPI Controllers node.4.Double-click the controller for which you want to restore the typical DMA transfer mode.5.Click the Driver tab.6.Click Uninstall.

When the process completes, restart your computer. When Windows restarts, the hard disk controller is re-enumerated and the transfer mode is reset to the default value for each device that is connected to the controller.

Other possibilities are the RPC service is not running, Start, Run, cmd, OK to bring up a black CMD screen and type:

net start

(do you see Remote Procedure Call (RPC) in the output?)

Are you out of harddrive space?

Ron

Andrew2006 · Answer

i do see the Remote Procedure Call (RPC) in the output and no I am not out of drive space.   -andrew

Andrew2006 · Answer

which DMA do I uninstall..primary IDE, Secondary IDE, Intel(r) 82801eb ultra ATA storage <---which I have 2 of?

RKinner · Answer

The boot disk is the one most likely to be a problem. This would be the Primary IDE controller and the Drive 0 under it. If it says under Advanced Settings that Current Transfer Mode is Ultra DMA Mode then that's not the problem. If it says PIO then you have found the problem.

If that's not it then right click on the clock and select Task Manager then Processes then click on CPU (Usage) twice which should sort the processes by % of CPU. Normally the top process should be System Idle with over 95%. If that's not the case what are the top three processes?

Ron

Andrew2006 · Answer

under task manager system idle process is at 97 sometimes 75 for a sec or two, then there are some that pop up for a sec or so called, mcshield.exe, ccaagent.exe, avgcc.exe, iexplore.exe, explore.exe, csrss.exe, 2portalmon.exe, and a couple others. These popup actively. thee are some weird stuff that are in task manager.   here is what is in task manager= not in CPU usage order..(it looks like a lot for task manager??)   2portalmon.exe alg.exe avgamsvr.exe avgcc.exe avgemc.exe avgupsvc.exe CCAAgent.exe CIDAEMON.EXE cisvc.exe csrss.exe ctfmon.exe explorer.exe iexplore.exe lsass.exe McShield.exe mcvsrte.exe nvsvc32.exe qttask.exe services.exe smss.exe spoolsv.exe svchost.exe  <-----there are 4 of those System SystemIdle Process taskmgr.exe wdfmgr.exe winlogon.exe   thanks for helping me out I just don't know what to do   -andrew

RKinner · Answer

Appears you are running 2 antivirus at the same time this might be a problem. Try shutting down one of them and see if that makes a difference.

You can also boot into Safe Mode: Shutdown and Restart and Boot into Safe Mode by tapping the F8 key when you see the PC maker's logo.
Keep tapping until it tells you it is going to Safe Mode or you see the Safe
Mode menu. Select the Safe Mode with Networking option. If things are a lot faster here then go back run msconfig (Start,Run, msconfig, OK) and try turning off some of the non-microsoft processes and startup entries and see if you can isolate it down to what the problem is.

Could be a memory problem or a failing harddrive. Would not hurt to run memtest:

http://www.memtest86.com/

Also run checkdisk:

http://www.thecomputerdesk.co.uk/articles/8_3/speed-up-your-computer-pa-5.shtml

and maybe a defrag.

http://www.thecomputerdesk.co.uk/articles/8_3/speed-up-your-computer-pa-4.shtml

A few online scans:

www.pandasoftware.com/activescan/activescan.asp?
http://housecall.trendmicro.com/

Ron