933 Posts

July 11th, 2004 12:00

Hi DrewPark, If you would like us to take a look, all you need is a little patience, and  please follow the directions below. Thanks...pskelley

We need to make you aware that many, many logs are being posted.  Because we are few, all volunteers with families and real jobs, we will have to ask you to be patient.  We work the logs in the order they come in, One of the experts (trained at SpywareInfo & Tom Coyote) will assist with your log as soon as possible. They may ask for a fresh log as rebooting can mutate the newest infections.
 
We need you to download and install an analysis and repair tool called HijackThis.
 
Download the zipped file from here: http://www.majorgeeks.com/download3155.html.  Please see the following link for information about downloading and other FAQ's.  There is also a link there to an .exe version of HijackThis if there is anyone who absolutely can not open a .zip file.  Please use this for that purpose only due to limited bandwidth, thank you.   HijackThis FAQ (Frequently Asked Questions) also at: http://russelltexas.com/malware/faqhijackthis.htm
 

Please unzip HijackThis.zip or move the HijackThis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place it on the Wallpaper, in a Temp folder, or the My Documents folder. It will create many backup files and they need to be stored in a unique HijackThis folder. If it is properly placed it will look like this:   C:\HJT\HijackThis.exe. Please be careful with these instructions, a misplaced log can slow down your repair while it is placed properly.
 
After downloading, and unzipping the HijackThis file into a safe folder you create (preferably a folder named HJT in the first level of the C: drive)...run HijackThis, click on the 'scan' button and then 'save log' button.
 
Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt
 
Special Notice! HijackThis is a powerful tool that edits the brains of Windows (the Registry). DO NOT FIX anything in the HijackThis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. HijackThis should identify the vast majority of your problems and enable us to help you clean them off your system.
 
Stay in this thread for continuity. Reply to this message.
 
Thanks,
 
pskelley
In Training at TomCoyote.com and Spywareinfo.com
 
Texruss
http://www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley.

Also...these longtime DellForum regulars have proven to me time and again their advice is excellent for malware questions in general and many specific items in Hijackthis logs:  jimw, ddeerrff, and msgale.

BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal.

 

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2.5K Posts

July 11th, 2004 14:00

You may be a good canidate for a firewall.  I agree that the 3:1 ratio is unusal.  I can give you only limited instructions about firewalls, since I don't use one.  Most posters recommendation Zone Alarm.  There is a free version, which may be a good place to start.  According to many posters it appears that the current version 5.? has problems, therefore version 4.X, where X is 5, should be used.  Search these forms for both "firewall" and "zone alarm", for additional information.  P.S. I am not  suggesting this as alternate position to "pskelly's" post, but as an addition.  If you susopect your modem, try running modem diagnostics is there are any. 
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