Security Centre Product Registration

Question

I have bought a new dell 2400

When i boot the PC McAfee SecurityCenter opens and asks me to register.

I complete the form that opens (provide first & last names and email address)

It then tells me that the PC has already been registered for this offer.

I have spoken to McAfee support (online) who checked to see if the software was registered and said NO its not.

They suggested uninstalling the software with Add/Remove programs and reinstalling.

The same issue occurs !

HELP !!!!

Midnight Star · Answer

I would ask them to check on two possibilities if they could:

1) Is there any registration for your e-mail address (without using the 'first name' + 'last name' as an additional lookup key)
2) Ask them how to obtain the product's unique id and see if any registration already exists for it.

Mike.

C100 · Answer

The answer to both those questions is - NO !   My email is not being used for any other McAfee products, and Ive also checked with a diffrent email address.   The product ID comes back as not registered

MichelleSW · Answer

Did you find a fix for this problem? I have just purchased a new Dell Inspiron and I have exactly the same issue, I have uninstalled and reinstalled the McAfee but I am unable to complete the product registration - McAfee are now telling me its a dell problem.  I have also reinstalled my dell operating system and no joy!!

Gina Q · Answer

When you first got your system you probably registered with McAfee. If you have previously registered you should log in as a current user. So during the process it says register, instead of registering there is a link on the right that says something to the effect that you are previously registered. When you do this it sees your previous registration and picks up your subscription.

Virus & Spyware

Security Centre Product Registration

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