If your updates are indicated as "failed." they have not been properly downloaded. Record the KB number of each update and go to the microsoft download page. One at a time, download each update, saving to desktop. Then with unnecessary programs turned off, try installing the updates one at a time.
I tried downloading and/or installing them one at a time...they still showed up on the Windows update page. All installed correctly except KB971657. So it looks like I might have a corrupted copy of this update. I will go locate and download a fresh copy from the MS website and see what happens
If you see all of your updates listed in Add/Remove programs, set the update page to ignor these updates so they don't show up again if this is a problem for you. Select "don't show me this update again." This often, but not always, works.
I downloaded a fresh copy of the single update in question from the MS site and tried again with the same result, so just hid the update as you suggest. Problem solved! :emotion-5:
A little caution please! I suggested that you hide updates AFTER they were properly installed. Critical updates can usually not be hidden even if you "hide" them but will eventually show up again. If the inability to install an update continues, you must contact Microsoft for help. Before doing this, however, try installing the update in Safe Mode from the downloaded update on your desktop.
I spent 2 weeks trying to get KB971557 to install manually after about three months of failures on the "auto" method.. Tried all the ideas and recommendations I found online-including those from the experts at Microsoft.. Nothing worked. Finally, I downloaded and SAVED the update rather than going directly from download to install. It installed perfectly from my saved file. I am not very technical. It just seemed that the "download" part of the process was working, but the "install" part wasn't. Therefore, I decided to try including the third step (saving) between the two. It worked. Good luck! It worked for me.
The update pattern on the Vista machine seems to have changed in the last few weeks. It just says "Windows Update" when I go to that little window. This seems to coincide with when I installed MSE as the AV. Previously, multiple updates (15) were presented for Office 2007), which I don't use or have installed. These included several service paks and other assorted stuff. All that kind of stuff quite coming. Couldn't get the update for IE8 to install correctly either. I think these purported security threats are perhaps overated. I know that this is not the politically correct way of looking at it, but I am trusting my security products to keep me out of trouble until I can get rid of Vista.
I guess I am rather dense on the subject, but how do I save a Windows updated for later installation?
Dale wrote: "updates... were presented for Office 2007), which I don't use or have installed".
If you have an older version of Office, e.g., 2003, and have downloaded/installed the "Office Compatibility Pack" --- which enhances the 2003 program to be able to open, edit, and save files using the newer 2007 .docx format --- you will be presented with updates for Office 2007 [even though you don't have the full-fledged Office 2007 on your system].
Dr. Lawrence Ho
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2K Posts
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August 11th, 2009 20:00
If your updates are indicated as "failed." they have not been properly downloaded. Record the KB number of each update and go to the microsoft download page. One at a time, download each update, saving to desktop. Then with unnecessary programs turned off, try installing the updates one at a time.
dalem29
2 Intern
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2.2K Posts
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August 12th, 2009 06:00
Thanks for the suggestion. I'll give it a go. I assume the correct download will eliminate or cancel out the ones that failed.
Dr. Lawrence Ho
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2K Posts
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August 12th, 2009 16:00
The unused updates will just be garbage since they can't be used. Ignore them.
dalem29
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2.2K Posts
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August 12th, 2009 19:00
I tried downloading and/or installing them one at a time...they still showed up on the Windows update page. All installed correctly except KB971657. So it looks like I might have a corrupted copy of this update. I will go locate and download a fresh copy from the MS website and see what happens
Dr. Lawrence Ho
2 Intern
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2K Posts
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August 13th, 2009 12:00
If you see all of your updates listed in Add/Remove programs, set the update page to ignor these updates so they don't show up again if this is a problem for you. Select "don't show me this update again." This often, but not always, works.
dalem29
2 Intern
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2.2K Posts
0
August 14th, 2009 18:00
I downloaded a fresh copy of the single update in question from the MS site and tried again with the same result, so just hid the update as you suggest. Problem solved! :emotion-5:
Dr. Lawrence Ho
2 Intern
•
2K Posts
0
August 15th, 2009 11:00
A little caution please! I suggested that you hide updates AFTER they were properly installed. Critical updates can usually not be hidden even if you "hide" them but will eventually show up again. If the inability to install an update continues, you must contact Microsoft for help. Before doing this, however, try installing the update in Safe Mode from the downloaded update on your desktop.
dalem29
2 Intern
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2.2K Posts
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August 15th, 2009 11:00
An email was sent to MS Help and Support to see what they suggest.
adtjens
1 Message
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November 7th, 2009 17:00
I spent 2 weeks trying to get KB971557 to install manually after about three months of failures on the "auto" method.. Tried all the ideas and recommendations I found online-including those from the experts at Microsoft.. Nothing worked. Finally, I downloaded and SAVED the update rather than going directly from download to install. It installed perfectly from my saved file. I am not very technical. It just seemed that the "download" part of the process was working, but the "install" part wasn't. Therefore, I decided to try including the third step (saving) between the two. It worked. Good luck! It worked for me.
dalem29
2 Intern
•
2.2K Posts
0
November 7th, 2009 21:00
The update pattern on the Vista machine seems to have changed in the last few weeks. It just says "Windows Update" when I go to that little window. This seems to coincide with when I installed MSE as the AV. Previously, multiple updates (15) were presented for Office 2007), which I don't use or have installed. These included several service paks and other assorted stuff. All that kind of stuff quite coming. Couldn't get the update for IE8 to install correctly either. I think these purported security threats are perhaps overated. I know that this is not the politically correct way of looking at it, but I am trusting my security products to keep me out of trouble until I can get rid of Vista.
I guess I am rather dense on the subject, but how do I save a Windows updated for later installation?
ky331
3 Apprentice
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15.6K Posts
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November 8th, 2009 05:00
Dale wrote: "updates... were presented for Office 2007), which I don't use or have installed".
If you have an older version of Office, e.g., 2003, and have downloaded/installed the "Office Compatibility Pack" --- which enhances the 2003 program to be able to open, edit, and save files using the newer 2007 .docx format --- you will be presented with updates for Office 2007 [even though you don't have the full-fledged Office 2007 on your system].
(for more info on the compatibility pack, see http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displayLang=en )