Slow computer

Question

My inspiron 8600 is very slow to boot (blue screen stays on over a min) and shut down.  It takes a long time to load thumbnails of photos in windows explorer.  It has a 1.6 processor and 768mb of memory.  The hard drive is about half full.  I also have a second 8600 with less memory and a 1.4 processor that is at least 10 times faster in loading the same photo thumbnail file of photos in windows explorer.  It also boots much faster.  I have run Norton A/V and several spy programs as instructed and found nothing.  I have run the Hijack this program and am sorry to say I do not no how to attach it to this message.   Spyder1

RKinner · Answer

Run Hijackthis.  Select the top option.  It will scan your system and create a log file in notepad.  Edit, SelectAll, move the cursor to a Reply to this post and Edit Paste.   Ron

RKinner · Answer

It does not appear to be infected. Suspect your harddrive is stuck in PIO mode. This is common on XPs. Supposedly fixed on SP2 but probably not really.

To re-enable the typical, or faster, transfer mode for an affected device:

1.Double-click Administrative Tools, and then click Computer Management.2.Click System Tools, and then click Device Manager.3.Expand the IDE ATA/ATAPI Controllers node.4.Double-click the controller for which you want to restore the typical DMA transfer mode.5.Click the Driver tab.6.Click Uninstall.7.When the process completes, restart your computer. When Windows restarts, the hard disk controller is re-enumerated and the transfer mode is reset to the default value for each device that is connected to the controller.

Above from:

http://support.microsoft.com/?kbid=817472

Ron

Spyder1 · Answer

Went through the procedure and it did not help.  It shows the current transfer mode as  Ultra DMA 5 for the primary and Ultra DMA 2 as the secondary.   That is the same as my older 8600. Spider1

RKinner · Answer

Right click on the clock and select Task Manager then Processes trhen hit the CPU twice.  This should sort things by CPU usage.  The top user should be System Idle with 95% + if not what are the top three?  Select Performance.  How much Total and Avaialble memory does it show?   Start, Rightclick on My Computer and select Manage then Event Viewer.  Look for red marks under Applications or System and open them up and copy them by pressing the bottom of the three buttons.  Then Edit Paste it to a reply.   Ron

Spyder1 · Answer

continuing total  mem=785640  available 495824  cache= 141724 Spyder1

Spyder1 · Answer

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:54:58 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:44:22 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:44:22 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..

There are several of the above

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  7/8/2005
Time:  11:16:27 PM
User:  N/A
Computer: HOME
Description:
Hanging application hpqthb08.exe, version 4.2.0.138, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 68 70 71 74 68 62     hpqthb
0018: 30 38 2e 65 78 65 20 34   08.exe 4
0020: 2e 32 2e 30 2e 31 33 38   .2.0.138
0028: 20 69 6e 20 68 75 6e 67    in hung
0030: 61 70 70 20 30 2e 30 2e   app 0.0.
0038: 30 2e 30 20 61 74 20 6f   0.0 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 30 30 30 30 30 30         000000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  7/3/2005
Time:  3:16:16 PM
User:  N/A
Computer: HOME
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 65 78 70 6c 6f 72     explor
0018: 65 72 2e 65 78 65 20 36   er.exe 6
0020: 2e 30 2e 32 39 30 30 2e   .0.2900.
0028: 32 31 38 30 20 69 6e 20   2180 in
0030: 68 75 6e 67 61 70 70 20   hungapp
0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0040: 61 74 20 6f 66 66 73 65   at offse
0048: 74 20 30 30 30 30 30 30   t 000000
0050: 30 30                     00

There are several of the above also

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date:  9/9/2005
Time:  8:18:41 PM
User:  N/A
Computer: HOME
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Windows Update Agent
Event Category: Software Sync
Event ID: 16
Date:  9/9/2005
Time:  2:12:15 PM
User:  N/A
Computer: HOME
Description:
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65   Win32HRe
0008: 73 75 6c 74 3d 30 78 30   sult=0x0
0010: 30 30 30 30 30 30 30 20   0000000
0018: 55 70 64 61 74 65 49 44   UpdateID
0020: 3d 7b 30 30 30 30 30 30   ={000000
0028: 30 30 2d 30 30 30 30 2d   00-0000-
0030: 30 30 30 30 2d 30 30 30   0000-000
0038: 30 2d 30 30 30 30 30 30   0-000000
0040: 30 30 30 30 30 30 7d 20   000000}
0048: 52 65 76 69 73 69 6f 6e   Revision
0050: 4e 75 6d 62 65 72 3d 30   Number=0
0058: 20 00                      .

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date:  9/8/2005
Time:  12:56:55 AM
User:  N/A
Computer: HOME
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 1f 00 00 00 ....

Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4201
Date:  9/7/2005
Time:  10:29:33 PM
User:  N/A
Computer: HOME
Description:
The system detected that network adapter \DEVICE\TCPIP_{434DA0CC-D6A5-4CA1-A005-FF2D4F42492D} was connected to the network, and has initiated normal operation over the network adapter.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00   ......P.
0008: 00 00 00 00 69 10 00 40   ....i..@
0010: 02 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date:  9/6/2005
Time:  6:46:03 PM
User:  N/A
Computer: HOME
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: BROWSER
Event Category: None
Event ID: 8032
Date:  8/17/2005
Time:  4:14:29 PM
User:  N/A
Computer: HOME
Description:
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{434DA0CC-D6A5-4CA1-A005-FF2D4F42492D}. The backup browser is stopping.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7a 00 00 00 z...

There are more than one of each of the above

Under task manager sys idle was 98

Total

Spyder1 · Answer

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:54:58 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:44:22 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/9/2005
Time:  8:44:22 PM
User:  N/A
Computer: HOME
Description:
Faulting application hpoevm08.exe, version 4.2.0.169, faulting module ole32.dll, version 5.1.2600.2180, fault address 0x00017bed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 68 70 6f   ure hpo
0018: 65 76 6d 30 38 2e 65 78   evm08.ex
0020: 65 20 34 2e 32 2e 30 2e   e 4.2.0.
0028: 31 36 39 20 69 6e 20 6f   169 in o
0030: 6c 65 33 32 2e 64 6c 6c   le32.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 37 62 65    00017be
0058: 64 0d 0a                  d..

There are several of the above

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  7/8/2005
Time:  11:16:27 PM
User:  N/A
Computer: HOME
Description:
Hanging application hpqthb08.exe, version 4.2.0.138, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 68 70 71 74 68 62     hpqthb
0018: 30 38 2e 65 78 65 20 34   08.exe 4
0020: 2e 32 2e 30 2e 31 33 38   .2.0.138
0028: 20 69 6e 20 68 75 6e 67    in hung
0030: 61 70 70 20 30 2e 30 2e   app 0.0.
0038: 30 2e 30 20 61 74 20 6f   0.0 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 30 30 30 30 30 30         000000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  7/3/2005
Time:  3:16:16 PM
User:  N/A
Computer: HOME
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 65 78 70 6c 6f 72     explor
0018: 65 72 2e 65 78 65 20 36   er.exe 6
0020: 2e 30 2e 32 39 30 30 2e   .0.2900.
0028: 32 31 38 30 20 69 6e 20   2180 in
0030: 68 75 6e 67 61 70 70 20   hungapp
0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0040: 61 74 20 6f 66 66 73 65   at offse
0048: 74 20 30 30 30 30 30 30   t 000000
0050: 30 30                     00

There are several of the above also

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date:  9/9/2005
Time:  8:18:41 PM
User:  N/A
Computer: HOME
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Windows Update Agent
Event Category: Software Sync
Event ID: 16
Date:  9/9/2005
Time:  2:12:15 PM
User:  N/A
Computer: HOME
Description:
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65   Win32HRe
0008: 73 75 6c 74 3d 30 78 30   sult=0x0
0010: 30 30 30 30 30 30 30 20   0000000
0018: 55 70 64 61 74 65 49 44   UpdateID
0020: 3d 7b 30 30 30 30 30 30   ={000000
0028: 30 30 2d 30 30 30 30 2d   00-0000-
0030: 30 30 30 30 2d 30 30 30   0000-000
0038: 30 2d 30 30 30 30 30 30   0-000000
0040: 30 30 30 30 30 30 7d 20   000000}
0048: 52 65 76 69 73 69 6f 6e   Revision
0050: 4e 75 6d 62 65 72 3d 30   Number=0
0058: 20 00                      .

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date:  9/8/2005
Time:  12:56:55 AM
User:  N/A
Computer: HOME
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 1f 00 00 00 ....

Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4201
Date:  9/7/2005
Time:  10:29:33 PM
User:  N/A
Computer: HOME
Description:
The system detected that network adapter \DEVICE\TCPIP_{434DA0CC-D6A5-4CA1-A005-FF2D4F42492D} was connected to the network, and has initiated normal operation over the network adapter.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00   ......P.
0008: 00 00 00 00 69 10 00 40   ....i..@
0010: 02 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date:  9/6/2005
Time:  6:46:03 PM
User:  N/A
Computer: HOME
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: BROWSER
Event Category: None
Event ID: 8032
Date:  8/17/2005
Time:  4:14:29 PM
User:  N/A
Computer: HOME
Description:
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{434DA0CC-D6A5-4CA1-A005-FF2D4F42492D}. The backup browser is stopping.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7a 00 00 00 z...

There are more than one of each of the above

Under task manager sys idle was 98

Total mem

RKinner · Answer

hpoevm08.exe is having a problem.  This is your HP All in One printer.  Uninstall it and see if the problem goes away.   since ole32.dll was mentioned, Start, Run, sigverif, OK, Start and see if ole32.dll is in the list of unsigned files that it finds.   There is a second hp program having problems:  hpqthb08.exe  This is something to do with HP Image Zone which I presume is instaled by the same box.   It is asking for NAT which makes no sense.  Are you running Internet Connection Sharing so a second computer can use your Internet connection?  Are you connecting via a Wireless connection, Ethernet cable, or dial up?   Ron

Spyder1 · Answer

Sorry I was slow to get back to you.  Have been out town.   I have removed all HP programs and it did not help.  Sigverif shows no unsigned files.  I am using a dial up connection without connection sharing

RKinner · Answer

I suspect that for some reason your PC thinks it has a wireless NIC and is  trying to use it to connect to a network and only after it times out (30 seconds) does it continue the boot.    'Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.'   I think you can turn it off without anything complaining.   Start, Run, services.msc, OK to bring up the Services window.  In the right pane scroll down to WZCSVC and double click on it.  Set Startup Type to Disabled and apply then reboot.  See if it boots a little faster now.   What events do you see in the event log now after you boot normally?   Ron

Spyder1 · Answer

I did as you suggested but found WZCSVC does not exist in the right pane of Services. Prior to going to the forum I did work with a Dell tech on the phone and he had me make some changes in the registry. After the changes I find my mouse settings need to be reset with each boot, the caps indicator in the lower right corner of my screen is inop , and my norton will not set up to monitor my computer. These are a few of the things I found and I am sure there are more.

Spyder1

RKinner · Answer

Can't help what a DELL tech tells you to do.  Don't work for them and have no idea what registry changes he might have suggested.  Did he have you make a backup before you made changes?  If so you might be able to back out the changes.   Start, Run, msconfig, OK  then find the services tab and see if you can find the wireless zero configuration service (WZCSVC) and uncheck it.    Ron

RKinner · Answer

I know it is not running.  The question is: is its Startup Type: set to Disabled?   Ron

Spyder1 · Answer

I did find wzcsvc in the right pane and it was off so I made no changes. Spyder1

Spyder1 · Answer

It is set to Disable. Spyder1

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