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June 7th, 2008 17:00

Spyware Problems

I have just started having some problems on one of my computers with pop ups and messages which appear to be system messages but what i think are spyware.  Also everytime i try to open a folder and error message pops up and prevents me from opening it.  Here is a HiJackThis log.  Thanks for the help.

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:59:33 PM, on 6/7/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
C:\WINDOWS\System32\hpoipm07.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SVC plugin - {64C94B46-1079-4C75-BE9B-380F6AE7624C} - C:\WINDOWS\odsagy.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O5 "LPT1:" /M "Stylus Photo R200"
O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

--
End of file - 3553 bytes
 

4 Apprentice

 • 

20.5K Posts

June 7th, 2008 18:00

Mike, when I worked with you a while back, there was a comment in my prevention tips about keeping an anti-virus updated. Please install an anti-virus. avast! has a free version for home users:
http://www.avast.com/eng/programs.html

 

After you do that, please post a fresh log so we can continue.

4 Apprentice

 • 

20.5K Posts

June 9th, 2008 13:00




Please download Malwarebytes' Anti-Malware from Here or Here
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    • On the Scanner tab:
      • Make sure the "Perform Quick Scan" option is selected.
      • Then click on the Scan button.
      • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
      • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
      • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
      • Click OK to close the message box and continue with the removal process.
      • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
      • Make sure that everything is checked, and click Remove Selected.
      • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. :(see Note below)
      • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
      • Copy and paste the contents of that report in your next reply and exit MBAM.
      • Please include a fresh HijackThis log as well.
        Notes:

        **If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll

        **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

        Please make sure you post the complete logs(s). Your Hijackthis log above is incomplete.

      32 Posts

      June 9th, 2008 13:00

      Here is the updated log after the Avast has been installed and run. 

       

      C:\WINDOWS\system32\hpoipm07.exe
      C:\WINDOWS\Explorer.EXE
      C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      C:\WINDOWS\System32\wuauclt.exe
      C:\Program Files\Mozilla Firefox\firefox.exe
      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
      O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
      O2 - BHO: SVC plugin - {64C94B46-1079-4C75-BE9B-380F6AE7624C} - C:\WINDOWS\odsagy.dll
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
      O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O5 "LPT1:" /M "Stylus Photo R200"
      O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
      O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
      O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
      O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
      O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
      O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
      O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
      O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

      --
      End of file - 4021 bytes


      4 Apprentice

       • 

      20.5K Posts

      June 9th, 2008 20:00

      MBAM was busy, and did a good job :)

      Download and scan each user profile with CCleaner:
      http://www.ccleaner.com/download/builds
      ** Select to download the SLIM version.

      ** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.

      ** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save.

      1. Before first use, select Options > Advanced and UNCHECK
      " Only delete files in Windows Temp folder older than 48 hours"
      2. Then select the items you wish to clean up.
      In the Windows Tab:
      • Clean all entries in the "Internet Explorer" section.
      • Clean all the entries in the "Windows Explorer" section.
      • Clean all entries in the "System" section.
      • Clean all entries in the "Advanced" section.
      • Clean any others that you choose.
      In the Applications Tab:
      • Clean all in the Firefox/Mozilla section if you use it.
      • Clean all in the Opera section if you use it.
      • Clean Sun Java in the Internet Section.
      • Clean any others that you choose.
      3. Click the " Run Cleaner" button.
      4. A pop up box will appear advising this process will permanently delete files from your system.
      5. Click " OK" and it will scan and clean your system.
      6. Click " exit" when done.
      REBOOT.

      Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version Java components and update.

      • Download the latest version of Java Runtime Environment (JRE) 6.
      • Scroll down to where it says "Java Runtime Environment (JRE) 6u6 allows end-users to run Java applications".
      • Click the "Download" button to the right.
      • Check the box that says: "Accept License Agreement".
      • The page will refresh.
      • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
      • Close any programs you may have running - especially your web browser.
      • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
      • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
      • Click the Remove or Change/Remove button.
      • Repeat as many times as necessary to remove each of the Java versions.

      • Reboot your computer once all Java components are removed.
      • Then from your desktop double-click on jre-6u6-windows-i586-p.exe to install the newest version.
      Official JAVA Installation Instructions if needed.

      After all that, please post a fresh HijackThis log and let me know if the issue has been resolved.

      32 Posts

      June 9th, 2008 20:00

      Here is the HiJackThis log

       

      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 5:24:32 PM, on 6/9/2008
      Platform: Windows XP SP1 (WinNT 5.01.2600)
      MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
      Boot mode: Normal

      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\svchost.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      C:\Program Files\Alwil Software\Avast4\ashServ.exe
      C:\WINDOWS\Explorer.EXE
      C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
      C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
      C:\WINDOWS\System32\hpoipm07.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\WINDOWS\System32\HPZipm12.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Bonjour\mDNSResponder.exe
      C:\Program Files\Mozilla Firefox\firefox.exe
      C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
      C:\WINDOWS\System32\wuauclt.exe
      C:\Program Files\Alwil Software\Avast4\setup\avast.setup

      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
      O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
      O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O5 "LPT1:" /M "Stylus Photo R200"
      O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
      O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
      O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
      O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
      O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
      O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
      O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
      O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
      O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

      --
      End of file - 4300 bytes
       

      32 Posts

      June 9th, 2008 20:00

      Here is the MBAM log:

       

      Malwarebytes' Anti-Malware 1.15
      Database version: 843

      5:17:49 PM 6/9/2008
      mbam-log-6-9-2008 (17-17-49).txt

      Scan type: Quick Scan
      Objects scanned: 38093
      Time elapsed: 4 minute(s), 3 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 7
      Registry Values Infected: 0
      Registry Data Items Infected: 2
      Folders Infected: 1
      Files Infected: 26

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      HKEY_CLASSES_ROOT\bho.bho (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CLASSES_ROOT\CLSID\{64c94b46-1079-4c75-be9b-380f6ae7624c} (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CLASSES_ROOT\AppID\{64c94b46-1079-4c75-be9b-380f6ae7624c} (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{64c94b46-1079-4c75-be9b-380f6ae7624c} (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CLASSES_ROOT\Interface\{16c65d96-ef19-4439-a6ea-f73a8bec4df0} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      HKEY_CLASSES_ROOT\Typelib\{6549e485-c533-4e58-ba92-9fbcd2f6e839} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

      Registry Values Infected:
      (No malicious items detected)

      Registry Data Items Infected:
      HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

      Folders Infected:
      C:\Program Files\VirusHeat 4.4 (Rogue.VirusHeat) -> Quarantined and deleted successfully.

      Files Infected:
      C:\WINDOWS\odsagy.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\WINDOWS\system32\40.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      C:\WINDOWS\system32\43.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      C:\WINDOWS\system32\46.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      C:\WINDOWS\system32\blphc59qj0ejf7.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\AC4C-tmpaASI.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
      C:\Program Files\VirusHeat 4.4\blacklist.txt (Rogue.VirusHeat) -> Quarantined and deleted successfully.
      C:\Program Files\VirusHeat 4.4\vht.dat (Rogue.VirusHeat) -> Quarantined and deleted successfully.
      C:\Program Files\VirusHeat 4.4\VirusHeat 4.4.url (Rogue.VirusHeat) -> Quarantined and deleted successfully.
      C:\Documents and Settings\All Users\Desktop\Security Troubleshooting.url (Rogue.Link) -> Quarantined and deleted successfully.
      C:\Documents and Settings\All Users\Desktop\Online Security Guide.url (Rogue.Link) -> Quarantined and deleted successfully.
      C:\Documents and Settings\All Users\Start Menu\Online Security Guide.url (Rogue.Link) -> Quarantined and deleted successfully.
      C:\Documents and Settings\All Users\Start Menu\Security Troubleshooting.url (Rogue.Link) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt1.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt2.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt4.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt5.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt6.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Local Settings\Temp\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\My Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Kathleen\Favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.
       

      32 Posts

      June 9th, 2008 21:00

      newest hijackthis log.  The computer seems to be working better than before but still shows signs of being infected.

       

      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 6:43:33 PM, on 6/9/2008
      Platform: Windows XP SP1 (WinNT 5.01.2600)
      MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
      Boot mode: Normal

      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\svchost.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      C:\Program Files\Alwil Software\Avast4\ashServ.exe
      C:\WINDOWS\Explorer.EXE
      C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
      C:\WINDOWS\System32\hpoipm07.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\WINDOWS\System32\HPZipm12.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Bonjour\mDNSResponder.exe
      C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
      C:\WINDOWS\System32\wuauclt.exe
      C:\WINDOWS\System32\wuauclt.exe
      C:\WINDOWS\System32\msiexec.exe
      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
      C:\Program Files\Mozilla Firefox\firefox.exe

      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
      O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
      O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O5 "LPT1:" /M "Stylus Photo R200"
      O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
      O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
      O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
      O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
      O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
      O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
      O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
      O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
      O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

      --
      End of file - 4399 bytes
       

      4 Apprentice

       • 

      20.5K Posts

      June 9th, 2008 22:00

      "...still shows signs of being infected."

      Please describe those signs. Thanks.

      32 Posts

      June 10th, 2008 00:00

      i actually restarted my computer and since then the computer has been restarted everything has been working normally with no problems!!!!

      4 Apprentice

       • 

      20.5K Posts

      June 10th, 2008 00:00

      That's good news. :)

      After something like this it is a good idea to purge the Restore Points and start fresh.
      If everything is running well....
      To flush the XP System Restore Points:
      (Using XP, you must be logged in as Administrator to do this.)
      Go to Start>Run and type msconfig Press enter.
      When msconfig opens, click the Launch System Restore Button.
      On the next page, click the System Restore Settings Link on the left.
      Check the box labeled Turn Off System Restore.

      Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

      I suggest that you keep MBAM updated and use it every so often to scan for malware.

      Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

      You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

      1. Visit Windows Update:
      Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
      Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

      2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.
      Note: Zone Alarm Firewall (by Checkpoint) has a free version http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

      3. You might consider installing Mozilla / Firefox.
      http://www.mozilla.org/

      4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known
      vulnerabilities.

      5. Before using or purchasing any Spyware/Malware protection/removal program, always check the following Rogue/Suspect Spyware Lists.
      http://www.spywarewarrior.com/rogue_anti-spyware.htm
      http://www.malwarebytes.org/database.php

      6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/
      ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

      7. Practice Safe Surfing with with TrendProtect by Trendmicro.
      TrendProtect is a browser plugin that assigns a safety rating to domains listed in your search engine. TrendProtect also adds a new button to your browser's toolbar area. The icon and color of the button changes to indicate whether the page currently open is safe, unsafe, trusted, or unrated, or whether it contains unwanted content.

      The following color codes are used by TrendProtect to indicate the safety of each site.

      Red for Warning
      Yellow for Use Caution
      Green for Safe
      Grey for Unknown

      8. You might consider installing SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
      It will:
      Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
      Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
      Restrict the actions of potentially unwanted sites in Internet Explorer.
      Tutorial here: http://www.bleepingcomputer.com/forums/tutorial49.html
      Periodically check for updates.

      9. Here are some helpful articles:
      "So how did I get infected in the first place?"
      by TonyKlein
      http://computercops.biz/postlite7736-.html

      "I'm not pulling your leg, honest"
      by Sandi Hardmeier
      http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

      Let us know if we have not resolved your problem. Otherwise, you are good to go.
      Happy and Safe Surfing!
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