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November 22nd, 2025 00:25
supportAssist scam after update
After starting an update and the computer telling me the bios had been updated, a screen popped up saying it was Dell SupportAssist CriticalWarn No Space available...Scan QR code below. It is accompanied by a loud alarm noise from the computer's speakers. I am pretty sure it is a scam, but there is no "X" to get out of it, and no scroll bar. I have tried everything after f12 during boot up, but it keeps comming back.
Help!
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Maxd1
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November 22nd, 2025 19:00
As far as the popup is concerned did you try pressing the Esc key to at least temporarily removing it ?
Beyond that, - and I don't know how it worked, - the BIOS update might have messed with something related to your SA program. No great solution here but I would uninstall, if able, the SA program and restart system. If you want SA on your system go to your driver page c/w your Service Tag # and let the Dell web page re-install a 'new' copy of SA. Might be a good idea to enter your email address to get a heads up on BIOS and critical drivers (before they auto-install on you and potentially brick your system).
user_21a733
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November 24th, 2025 04:32
@Maxd1
Thank you for your reply. The warning must have been legitimate, because after clicking the "continue" button, my computer finished booting up and has behaved normally since.
Maxd1
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November 24th, 2025 16:28
SA is known for puting out some dubious messages but I have not seen your's. I'd monitor your network activity (if you know how) - I use my security suite to accomplish (with scans). Definitely run a full virus scan in any case. Be well.