System Slowness

Question

This is my parents machine.  Trying to clean it up.  Here is the log for review.   Thanks for any help.   Logfile of HijackThis v1.99.1 Scan saved at 2:31:37 PM, on 12/10/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Norton AntiVirus
avapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\WINDOWS\system32\pctspk.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv4.exe C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe C:\PROGRA~1\Yahoo!\browser\ycommon.exe C:\Program Files\Dell Photo AIO Printer 944\dlcdmon.exe C:\Program Files\Dell Photo AIO Printer 944\memcard.exe C:\PROGRA~1\Yahoo!\YOP\yop.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe C:\Program Files\CASIO\Photo Loader\Plauto.exe C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\WINDOWS\system32\dlcdcoms.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\ScsiAccess.EXE C:\Program Files\Kodak\Kodak EasyShare Software\bin\EasyShare.exe C:\Program Files\Kodak\KODAK Software Updater\7288971\program\backWeb-7288971.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\Internet Explorer\iexplore.exe C:\hijackthis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\Yahoo!\Common\YIeTagBm.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe' -l O4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe' O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osboot O4 - HKLM\..\Run: [WUSB54Gv4] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe O4 - HKLM\..\Run: [DLCDCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCDtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [dlcdmon.exe] 'C:\Program Files\Dell Photo AIO Printer 944\dlcdmon.exe' O4 - HKLM\..\Run: [MemoryCardManager] 'C:\Program Files\Dell Photo AIO Printer 944\memcard.exe' O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [NAV CfgWiz] 'C:\Program Files\Norton AntiVirus\CfgWiz.exe' /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE 'REBOOT' O4 - HKLM\..\Run: [Zone Labs Client] 'C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe' O4 - HKCU\..\Run: [Yahoo! Pager] 'C:\Program Files\Yahoo!\Messenger\ypager.exe' -quiet O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1096940648765 O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) - http://vsp.closetmaid.com/vsp/cmaidctl_vsp.closetmaid.com_downloader.cab O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: dlcd_device - Unknown owner - C:\WINDOWS\system32\dlcdcoms.exe O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe O23 - Service: WUSB54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe' 'WUSB54Gv4.exe (file missing)

RKinner · Answer

Log looks OK except for 6 copies of Internet Explorer running.  We normally like for you to close all programs before running HJT.   Are you having a problem?   Ron

jbaileyx2 · Answer

Again, this is my parents system so I was sending a log based on what informaiton I was receiving. I do not work from this machine so I do not have any specific issues other then the system is slow and would lock up or receive memory error messages while working in MS Applications (Word, Excel).

After running Spybot and Adware the system appears to be running better. This log was just an additional source to locate any possible problems.

Please let me know if I should run a new log with ALL app's closed (oversight before). But if everything looks good, then it may not be necessary.

I apologize for not making that clear in the beginning. I was focused on alot of tasks at the time.

Thank you very much for your time.

RKinner · Answer

I see they have broken the link on the how to section again so there is no way for you to know. Doesn't matter. Log looks OK.

You might want to check for a rootkit infection that would not show:

Download Blacklight trial from here:
http://www.f-secure.com/blacklight/

Hit "I accept." It will take you to the download page.
Download blbeta.exe and save it to the Desktop.
Once saved... double click blbeta.exe (you may not be able to see the .exe) to install the program.
Click Accept Agreement and click Scan
This app may trigger a warning from your antivirus. Let the driver load.
Wait for it to finish.
If it displays any items...don't do anything with them yet. Just hit exit (close)
It will drop a log on Desktop that starts with fsbl....big number

Please post contents of log in your next reply.

Also when it is running slow: rightclick on the clock and select Task Manager then select Processes. Click once or twice on the CPU column heading until you get the numbers at the top in that column. What are the top three processes and what % do they each take.

Start, Run, eventvwr.msc, OK then select System. Look for red marked files that have a time stamp about the time of the slowdown. Open the event then click on the bottom of the three buttons to copy the text. Move to a reply and Edit, Paste. Repeat for any other different errors that happened during the slowdown period. Repeat for Application.

Ron

Virus & Spyware

System Slowness

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