Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. *Please note also that not all of our tools work on 64-bit systems, so we may be limited in our procedures.

* The presence of windows error codes may indicate hardware problems and could limit the success of infection removal.

• Download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

• Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

• Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

• Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

If there is a problem after making changes to the system,  to restore your registry, go to the folder and start ERUNT.exe

Please disable TeaTimer so that it does not interfere with our tools:
Go to Start>Run. Type Msconfig > OK. On the next window that opens > Startup tab UNcheck the entry for TeaTimer until this is over...
1. Open Spybot
2. Click Mode > Advanced Mode
3. Click Yes
4. Click Tools (located in the bottom left corner) > Resident
5. Uncheck 'Resident "TeaTimer" (Protection of over-all system settings) active'
6. Then close Spybot.
Reboot.
Verify that TeaTimer is not running.
After ALL cleaning of your system has been completed and we have confirmed that your computer is clean, reverse these steps and re-enable the protection applets for TeaTimer.

Your version of HijackThis is obsolete. Please download HJT Installer for version 2.04 from Here to your desktop.

• Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install.
• It will be installed by default here: C:\Program Files\Trend Micro\HijackThis.
• A shortcut to the application will also be placed on your Desktop.
• The program will open automatically after installation.
• You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.
• Open HijackThis, check the Main Menu button at the bottom center. When the main menu appears check the box "Show this window when I start HijackThis".Run a scan, and please post the new log in your next reply.

  No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.

  Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

It appears that you did not close this topic when you started a new one.

As long as you are being helped in another thread, I will close this.