Trojan problem, possible Smitfraud

Question

Hi, all. I am getting error messages warning that my 'virtual memory is insufficient' and the like. The computer runs very slowly, and sometimes refuses to do anything at all, and I have to crash and restart. I have run Adaware SE, found nothing. I also ran Spybot, which found four entries of 'Smitfraud c-888.'  Spybot says it cannot remove this, and thusfar it has not been able to.  McAfee found nothing.  My Hijack This log follows. Any help would be appreciated!   Logfile of HijackThis v1.99.1 Scan saved at 8:43:52 PM, on 11/9/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\Updater.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\MSN Messenger\msnmsgr.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\Messenger\msmsgs.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O2 - BHO: (no name) - {f229a936-14dc-44ef-bd82-0c3883bd79a8} - C:\WINDOWS\system32\ANSROP.dll (file missing) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [VSOCheckTask] 'C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe' /checktask O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin
pjpi150_06.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin
pjpi150_06.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: RaptisoftGameLoader - http://www.miniclips.com/hamsterball/raptisoftgameloader.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/puzzlepirates/miniclipGameLoader.dll O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: ANSROP - ANSROP.dll (file missing) O20 - Winlogon Notify: bakinet - C:\WINDOWS\msagent\CHARS\bakinet.dll (file missing) O20 - Winlogon Notify: dbbin - C:\WINDOWS\Web\PRINTERS\dbbin.dll (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: imginfo - C:\WINDOWS\AppPatch\imginfo.dll (file missing) O20 - Winlogon Notify: infotask - C:\WINDOWS\$NtUninstallKB888302$\infotask.dll (file missing) O20 - Winlogon Notify: mfcrun - C:\WINDOWS\AppPatch\mfcrun.dll (file missing) O20 - Winlogon Notify: msvcdll - C:\WINDOWS\java\TrustLib\msvcdll.dll (file missing) O20 - Winlogon Notify: srvacc - C:\WINDOWS\ServicePackFiles\i386\srvacc.dll (file missing) O20 - Winlogon Notify: sstqq - sstqq.dll (file missing) O20 - Winlogon Notify: svcras - C:\WINDOWS\ServicePackFiles\svcras.dll (file missing) O20 - Winlogon Notify: tcplib - C:\WINDOWS\system	cplib.dll (file missing) O20 - Winlogon Notify: unav - C:\WINDOWS\AppPatch\unav.dll (file missing) O20 - Winlogon Notify: webbak - C:\WINDOWS\WinSxS\webbak.dll (file missing) O20 - Winlogon Notify: webms - C:\WINDOWS\java\TrustLib\webms.dll (file missing) O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

1972vet · Answer

Please download VundoFix.exe to your desktop.

* Double-click VundoFix.exe to run it.
* Click the Scan for Vundo button.
* Once it's done scanning, click the Remove Vundo button.
* You will receive a prompt asking if you want to remove the files,
click YES
* Once you click yes, your desktop will go blank as it starts removing
Vundo.
* When completed, it will prompt that it will shutdown your computer,
click OK.
* Turn your computer back on.
* Please post the contents of C:\vundofix.txt and a new
HiJackThis log.

Note: It is possible that VundoFix encountered a file it could not
remove.
In this case, VundoFix will run on reboot, simply follow the above
instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.

DA5292 · Answer

Hi, 1972vet.  Thanks for your response.  I downloaded and ran Vundofix, twice. Each time, it found nothing, so there is no log from it that I can post. Should I repost a new Hijack this ?

1972vet · Answer

OK, let's see if we can remove these orphaned Registry entries...some of which are from your Vundo infection. This will clean up your log a bit.

Your log shows that you have the PopCapLoader Object installed.
As long as you play the online games (most are fine by the way) you will be bothered on occasion by adware. The PopCap loader object will trigger an alert from a Trend Micro scan.

Trend Micro has labeled this software as "spyware/grayware". If you remove it, you will just have to reinstall it the next time you want to play the online games.

Your Java application is out of date and causes a slight security risk as a result.
Please follow these steps to remove older version Java components

1. Close any open programs you may have running, especially your web
browser.

2. Click Start-->Control Panel-->Add or Remove Programs.
For those just reading this thread:
Depending on your OS, you may have to click Start-->Settings-->Control Panel-->Add or Remove Programs.

3. Click once on any item listing Java Runtime Environment in the name (to highlight it) then click the "Remove" or "Change/Remove" button.
Not every version of Java will begin with "Java" so be sure to read each entry in the list.
Repeat step 3 as many times as necessary to remove all versions of Java.
**If you are asked to reboot at any point during the uninstallations, please do so. Then go back to Add/Remove and continue with the rest of the removals...when finished uninstalling all of them, reboot the computer.

4. Navigate to and delete:

C:\Program Files\ Java =this folder if found

5. Then go to this page.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications"and click the "Download" button to the right.

6. Check the box that says: "Accept License Agreement" the page will refresh and click on the link to download Windows Offline Installation with or without Multi-language. Save it to your desktop.
Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.

Please run HijackThis again and check the following:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {f229a936-14dc-44ef-bd82-0c3883bd79a8} - C:\WINDOWS\system32\ANSROP.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/puzzlepirates/miniclipGameLoader.dll
O20 - Winlogon Notify: ANSROP - ANSROP.dll (file missing)
O20 - Winlogon Notify: bakinet - C:\WINDOWS\msagent\CHARS\bakinet.dll (file missing)
O20 - Winlogon Notify: dbbin - C:\WINDOWS\Web\PRINTERS\dbbin.dll (file missing)
O20 - Winlogon Notify: imginfo - C:\WINDOWS\AppPatch\imginfo.dll (file missing)
O20 - Winlogon Notify: infotask - C:\WINDOWS\$NtUninstallKB888302$\infotask.dll (file missing)
O20 - Winlogon Notify: mfcrun - C:\WINDOWS\AppPatch\mfcrun.dll (file missing)
O20 - Winlogon Notify: msvcdll - C:\WINDOWS\java\TrustLib\msvcdll.dll (file missing)
O20 - Winlogon Notify: srvacc - C:\WINDOWS\ServicePackFiles\i386\srvacc.dll (file missing)
O20 - Winlogon Notify: sstqq - sstqq.dll (file missing)
O20 - Winlogon Notify: svcras - C:\WINDOWS\ServicePackFiles\svcras.dll (file missing)
O20 - Winlogon Notify: tcplib - C:\WINDOWS\system\tcplib.dll (file missing)
O20 - Winlogon Notify: unav - C:\WINDOWS\AppPatch\unav.dll (file missing)
O20 - Winlogon Notify: webbak - C:\WINDOWS\WinSxS\webbak.dll (file missing)
O20 - Winlogon Notify: webms - C:\WINDOWS\java\TrustLib\webms.dll (file missing)

Close all windows except for HijackThis then click Fix Checked.

Reboot and post a new HijackThis log.

DA5292 · Answer

Again, thanks for your reply and help. i downloaded and installed the new java. I will leave the game stuff there, since the kids will put it back on anyhow. I have done the Hijack fixes, and the logfile follows:   Logfile of HijackThis v1.99.1 Scan saved at 5:45:34 PM, on 11/10/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe C:\Updater.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\Program Files\MSN Messenger\msnmsgr.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\msiexec.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [VSOCheckTask] 'C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe' /checktask O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [SunJavaUpdateSched] 'C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe' O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: RaptisoftGameLoader - http://www.miniclips.com/hamsterball/raptisoftgameloader.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

1972vet · Answer

Do you still get the 'Smitfraud c-888' entries when you run Spybot?

DA5292 · Answer

Hi 1972vet; In answer to your question, no, the Smitfraud no longer shows up on the spybot check. The computer is still behaving badly, though. I have a true newby question -- I run windows XP, four users. Should I be doing a Hijack this for each of the four user accounts?

1972vet · Answer

Run HijackThis again and check these:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O16 - DPF: RaptisoftGameLoader - http://www.miniclips.com/hamsterball/raptisoftgameloader.cab

Close all windows except for HijackThis then click "Fix Checked".

Download and scan with AVG Anti-Spyware v7.5
( This is Ewido 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)

After download, double click on the file to launch the install process.
Choose a language, click "OK" and then click "Next".
Read the "License Agreement" and click "I Agree".
Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".

Go to Start > Run and type: services.msc

Press "OK".
Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
When you find the guard service, double-click on it.
In the Properties Window > General Tab that opens, click the "Stop" button.
From the drop-down menu next to "Startup Type", click on "Manual".
Now click "Apply", then "OK" and close the Services window.
Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here.

Once the updates are installed do the following:
Click on the " Scanner" button and choose the " Settings" tab.

Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
Under "How to Scan?" check all (default).
Under "Possibly unwanted software" check all (default).
Under "What to Scan?" make sure "Scan every file" is selected (default).
Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".

Close the application and reboot the computer into Safe mode. Once in safe mode continue with the instructions below:

Open the AVG Anti-Spyware application and click the " Scan" tab.
Click " Complete System Scan" to start.

Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:

Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.
If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.

When the scan has finished you will be presented with a list of infected objects found. Click " Apply all actions" to place the files in Quarantine.

IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate " No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

Click on " Save Report" to view all completed scans. Click on the most recent scan you just performed and select " Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\

Exit AVG Anti-Spyware when done and reboot back to your normal user mode. Don't forget to submit the log report in your next response along with a fresh hijackthis log. Are the other users accounts experiencing any problems?

1972vet · Answer

Your log looks clean now. How's it running?

Run the AVG Antispyware application for each user. As well, please perform this online scan...for each user: F-Secure Online Scanner Next Generation Beta
1. Click on the link " F-Secure Online Scanner Next Generation Beta".
2. You may receive an alert on the address bar at this point to install the ActiveX control.
3. Click on that alert and then Click Insall ActiveX component.
4. Read the license agreement and click " Accept".
5.Click " Custom Scan" and be sure the following are checked:

Scan whole System
Scan all files
Scan whole system for rootkits
Scan whole system for spyware
Scan inside archives
Use advanced heuristics

6. When the scan completes, click the " I want to decide item by item" button.
7. For each item found, Select " Disinfect" and click " Next".
8. When done, click the " Show Report" button, then copy and paste the entire report into your next reply along with the scan logs from the AVG Anti-Spyware and a HijackThis log for each user. Label each user #1, #2 etc. so you can keep track of any further instructions that may be necessary. If needed, I will post instructions for each user by the number you assign for the logs. Thanks!

DA5292 · Answer

Hi 1972vet. Deleted the entries on Hijack this as instructed, and ran the AVG Anti-spyware. I haven't really had time to see if the problem is solved, but things appear a bit better already. I am posting the AVG report, followed by the Hijack this report. Again, many thanks for your help! Also, in answer to your question -- the other users have had problems as well. The AVG:   --------------------------------------------------------- AVG Anti-Spyware - Scan Report ---------------------------------------------------------  + Created at: 9:45:15 PM 11/11/2006  + Scan result:    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ScreenSaver Manager -> Adware.LZIO : Cleaned with backup (quarantined). C:\WINDOWS\Downloaded Program Filesist-aug-acx12.exe -> Downloader.Small.yl : Cleaned with backup (quarantined). C:\Documents and Settings\Kat\Cookies\kat@2o7[1].txt -> TrackingCookie.2o7 : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@advertising[2].txt -> TrackingCookie.Advertising : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@e-2dj6wjny-1sbzwg.stats.esomniture[1].txt -> TrackingCookie.Esomniture : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@anad.tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@tradedoubler[1].txt -> TrackingCookie.Tradedoubler : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned. C:\Documents and Settings\Kat\Cookies\kat@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned. ::Report end   The Hijack this report:   Logfile of HijackThis v1.99.1 Scan saved at 10:01:45 PM, on 11/11/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\Updater.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe C:\WINDOWS\System32\svchost.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\MSN Messenger\msnmsgr.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\Messenger\msmsgs.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [VSOCheckTask] 'C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe' /checktask O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [SunJavaUpdateSched] 'C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe' O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

DA5292 · Answer

Hi 1972vet,  I attempted to run the f-secure scanner twice without success. The computer seemed to be running prettyt well, then I downloaded the f-secure and followed the protocol. The first time, it ran for a while then I got an error message warning that virtual memory was low, which is the sma emessage that I got when things were running badly. It hung up shortly after, and I had to close out of it. I noticed that it had found three viruses, but could get no details. I tried running again later inthe day. This time, two hours passed, then it gave a 'runtime error -- program C:\program files\msn\msn core files.msn.exe. abnormal program termination.' Again, it seemed to have found three viruses, but it had to shut down. I next ran AVG again, which found some tracking cookies and nothing else. After all of this, the computer is back to running badly, with the virtual memory error coming up a lot.  The avg and hijack logs follow:   VG Anti-Spyware - Scan Report ---------------------------------------------------------  + Created at: 5:11:11 PM 11/12/2006  + Scan result:    C:\Documents and Settings\LaBar\Cookies\labar@247realmedia[1].txt -> TrackingCookie.247realmedia : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@2o7[1].txt -> TrackingCookie.2o7 : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@advertising[2].txt -> TrackingCookie.Advertising : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned. C:\Documents and Settings\LaBar\Cookies\labar@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned. ::Report end   Logfile of HijackThis v1.99.1 Scan saved at 5:06:10 AM, on 11/13/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe C:\Updater.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\WINDOWS\system32\hkcmd.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\MSN Messenger\msnmsgr.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [VSOCheckTask] 'C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe' /checktask O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [SunJavaUpdateSched] 'C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe' O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols3/fscax.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe   Again, many thanks for your help and patience!

1972vet · Answer

Are you using an MSN Browser? What ISP do you use?

Your log shows that you have the McAfee Security suite running. Along with that, your log shows the AOL firewall plug in. If your AOL software contains a fireall and antivirus protective element, it is most assuredly causing you to reduce the level of protection that your McAfee software suite is providing.

Please visit this site. Navigate to the file indicated below in Bold and upload the file for a free scan:

C:\Program Files\MSN\MSNCoreFiles\ msn.exe

Please run HijackThis again and check the following:
R0 - HKLM\Software\Microsoft\InternetExplorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

Close all windows except hijackthis and click Fix Checked.

Reboot.

Now, please disable your antivirus scanner and try the F-Secure site again. Allow the scan to complete. Reboot when finished and post back your results.

DA5292 · Answer

Hi 1972vet.  In answer to your question, we actually use several browsers -- AOL, MSN, and also portable firefox, (thumbdrive). Is one of these safer? Is one bad?   My ISP is Verizon DSL.   My AOL security softwarwe at this time is only anti-spyware; the Mcafee suite does the rest. Again, is either of them better? Is there something mor bulletproof out there?    I tried to use the F-secure scanner, this time after cleaning the Hijack log and disabling virus scanner. Again, it went for about two hours, found three viruses, and then the computer froze, and thus I had to crash and reboot, losing the chance to do anything with the scan.  during the scan I kept getting the low virtual memory warning...    I have not yet run a new AVG scan. I am attaching a new Hijack log. What should my next step be? As always, thanks for your help and advice.   Logfile of HijackThis v1.99.1 Scan saved at 9:12:31 PM, on 11/14/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe C:\Updater.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe C:\WINDOWS\System32\svchost.exe c:\program files\common files\aol\1134824426\ee\aolssc.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\MSN Messenger\msnmsgr.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [VSOCheckTask] 'C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe' /checktask O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134824426\ee\AOLSoftware.exe O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134824426\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [SunJavaUpdateSched] 'C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe' O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin
pjpi150_09.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols3/fscax.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

DA5292 · Answer

Forgot to mention, I also did the scan of C:\Program Files\MSN\MSNCoreFiles\ msn.exe as instructed. No propblems were found.

1972vet · Answer

The Firefox browser is safer than MSN or AOL. If you now have IE v7, that's also preferred over AOL or MSN. Your McAfee suite is better than AOL and for real time spyware protection for you, I would recommend Windows Defender. There are paid applications that do as good...some better but with Windows Defender, the price is right.

Please visit the Windows Live OneCare. Click Full Service Scan. Please allow the scan to complete. If anything is found, do what is recommended.

Please keep a log and post the log back here in this thread.

I'd like you to perform the following functions. We are going to check for a particular rootkit that may be hiding on your system.

Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select
Show hidden files and folders.
Uncheck the Hide protected operating system files
(recommended) option.
Click Yes to confirm.
Click OK.

Please navigate to:
C:\Documents and Settings
Click start-->My Computer
then double-click on your local hard drive. Double click the Documents and Settings folder. Do you see a folder listed there for a user other than the following?:
Administrator
All Users
Owner (or whatever name you assigned to YOUR account)
Default User
LocalService
NetworkService

If you find a folder there that also appears to have a random looking name, right click on the folder and select "Propterties". Note the Creation date and post that information back here.

Please click-->Start-->Run
and type or copy and paste services.msc in the run box...then click OK.

Look under the Log On As column. Do you see a service entry there that's listed as ANYTHING other than Local Service or Network Service? If you see a service entry that's logged on as some random looking name where ordinarily the normal Local System label would appear, please copy down that information and post it back here in this thread along with any findings from the Documents and Settings folders from the above instruction. If Windows OneCare found anything, please post the log from that scan as well. Thanks!

DA5292 · Answer

Hi 1972vet,   I appreciate the info on the various browsers, and on the safety suites. I used the Windows onecare as recommended. It found no viruses, and no adware. It recommended defragging, which it then carried out.   I clicked show hidden files, ect, and checked the documents and settings folder, and found nothing unusual, just a folder for each user (4), as well as one for all users, guest, and  local service.   I also ran services.msc, and again, nothing was out of order. I also made sure that the windows updates were up to date, as well as downloading the most current internet explorer #7. Still getting a fair amount of strange behaviors.   Again, thanks for your help, including the clear instructions. I am a novice, and so far have had no trouble following...

Virus & Spyware

Trojan problem, possible Smitfraud

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