Hi Bobbie, If you used the Symantec instructions, and you are running Windows Xp, there is a real possibility the item is backed up in your System Restore. It sure helps to have this information, the OS and the path of the virus, where it is located. Since you have given no information to help us, I will still try to give you some. IF you are running WinXp, try purging System Restore. These instructions are for Me and Xp, choose your OS. http://www.pchell.com/virus/systemrestore.shtml Once this is done then update your antivirus software (Norton?) and run a complete system scan. If the virus is gone..Oh happy day!!, if not, and you want us to give you advice on the issue, please do two things. 1. Remember that we are all volunteers with real jobs and familes so be patient. 2) Post a HijackThis log using version 1.98.2, making sure you place HJT in it's own permanent folder as shown in the instructions, then post the log for review, along with as much information as you think we may need. http://www.netstar.me.uk/hjt/hjt.html
Thank you for the quick reply, I am running Windows Xp and followed your instructions and it looks as if the virus is gone. I updated my Norton and did a complete scan and there were no viruses found after the system scan. So far, so good...
I had the start page virus for a while and couldnt get rid of it with norton instructions.
I had the system restore off. Then I downloaded the free spybot search and destry which did something? to the virus which then allowed norton to delete it. It appears to be gone now.
Now the only damage (from the virus or the spybot) is that I cant directly type in an address into i-explorer unless it has http:// in front of it. for example if i type
www.google.com it will just say site not found. So should i reinstall i-explorer?
pskelley
933 Posts
0
November 28th, 2004 09:00
Hi Bobbie, If you used the Symantec instructions, and you are running Windows Xp, there is a real possibility the item is backed up in your System Restore. It sure helps to have this information, the OS and the path of the virus, where it is located. Since you have given no information to help us, I will still try to give you some. IF you are running WinXp, try purging System Restore. These instructions are for Me and Xp, choose your OS. http://www.pchell.com/virus/systemrestore.shtml Once this is done then update your antivirus software (Norton?) and run a complete system scan. If the virus is gone..Oh happy day!!, if not, and you want us to give you advice on the issue, please do two things. 1. Remember that we are all volunteers with real jobs and familes so be patient. 2) Post a HijackThis log using version 1.98.2, making sure you place HJT in it's own permanent folder as shown in the instructions, then post the log for review, along with as much information as you think we may need. http://www.netstar.me.uk/hjt/hjt.html
Thanks...pskelley
Message Edited by pskelley on 11-28-2004 06:53 AM
nashnme
3 Posts
0
November 29th, 2004 05:00
Hello pskelley,
Thank you for the quick reply, I am running Windows Xp and followed your instructions and it looks as if the virus is gone. I updated my Norton and did a complete scan and there were no viruses found after the system scan. So far, so good...
Thank You,
Bobbie
orangecrush
1 Message
0
December 7th, 2004 11:00