If you follow the steps mentioned earlier,at the Symantec site, one by one, you should have no problems. Backup the Registry first before doing anything - just in case.
also go to
www.dsvs.org and do an online virus scan like trendmicro or panda
do you have any spyware protection on your computer? if not on the above site there are several good anti-spyware programs, ad-aware, spybot search and destroy....
you don't need to uninstall and reinstall all your programs, the procedures in the supplied web page specificaly look for named files and tell you those are bad and to remove them...
What I would do is take a break give it several hours then come back to the computer, trust me it's not worth loosing your hair over.
When did you purchace the computer? did you purchase a software contract with dell? if you did it may be benifitial for you to call the tech support people and have them assist you.
if you feel confident in doing the manual removal then go ahead and do it, but be aware you will need to do it for all profiles on your computer, including the default administrator account or you will still be infected.
Thank you for e-mailing me on my issue. I have been in contact with Norton for several days know and still is not resolved. I'm pulling my hair out. There are telling me to uninstall and reinstall and my programs. People are telling me that I should not have to do that. Some files have been deleted and I see my computer running a little quicker. I wondering if I should just sit down and do the manual remover again. I'm lost........
I'm not a computer wizard, so I will attempt it. Since Norton Techs have or assuming they followed
the removal instructions, is it worth me doing it again? When I call them we go through files and start deleting and then do a full scan. I call them back and start deleting some more and do a full
scan and call back and repeat the process. 2 days know..
if the *norton* techs did it and you are still infected what does that tell you?
if you boot into safe mode what that does is it disables everything that is not needed for windows operation.
Try doing the previous steps listed in the first link all the way through.
do you know how to back-up all your personal information? pictures word documents and such.
the extreame way to get rid of the problem would be to reinstall windows and depending on when you bought the computer is how you would do that if it was purchased after 1 dec 04 then we can do the CTRL-F11 method if it was before then you will have to do it by reinstalling from the CD rom, then reinstalling the drivers from the dell utilities/diagnostic/drivers cd
Steven_millner
82 Posts
0
January 17th, 2006 13:00
Steven_millner
82 Posts
0
January 17th, 2006 14:00
you don't need to uninstall and reinstall all your programs, the procedures in the supplied web page specificaly look for named files and tell you those are bad and to remove them...
What I would do is take a break give it several hours then come back to the computer, trust me it's not worth loosing your hair over.
When did you purchace the computer? did you purchase a software contract with dell? if you did it may be benifitial for you to call the tech support people and have them assist you.
if you feel confident in doing the manual removal then go ahead and do it, but be aware you will need to do it for all profiles on your computer, including the default administrator account or you will still be infected.
Sea Shells
3 Posts
0
January 17th, 2006 14:00
Sea Shells
3 Posts
0
January 17th, 2006 15:00
Steven_millner
82 Posts
0
January 17th, 2006 17:00
if the *norton* techs did it and you are still infected what does that tell you?
if you boot into safe mode what that does is it disables everything that is not needed for windows operation.