Urgent System message: virus!

Hello blocka and welcome to Dell,

Looks like you got the SpyFalcon malware.

Please do the following:

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.



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Please download the trial version of Ewido anti-malware 3.5 from here:
http://www.ewido.net/en/download/

• 
  
• Install Ewido anti-malware.
  
• When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
  
• When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
  
• The program will prompt you to update. Click the Ok button.
  
• The program will now go to the main screen.
  

You will need to update Ewido to the latest definition files.

• 
  
• On the left-hand side of the main screen click the Update Button.
  
• Click on Start.
  

The update will start and a progress bar will show the updates being installed.
Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.
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Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter



This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.


Clean

Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.

• 
  
• If the computer is running, shut down Windows, and then turn off the power.
  
• Wait 30 seconds, and then turn the computer on.
  
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  
• Ensure that the Safe Mode option is selected.
  
• Press Enter. The computer then begins to start in Safe mode.
  
• Login on your usual account.
  

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Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : " Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.




The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
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Clean out your Temporary Internet files. Proceed like this:

• 
  
• Quit Internet Explorer and quit any instances of Windows Explorer.
  
• Click Start, click Control Panel, and then double-click Internet Options.
  
• On the General tab, click Delete Files under Temporary Internet Files.
  
• In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
  
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  
• Click OK.
  

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
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Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan.

• 
  
• Click on Scanner
  
• Click on Settings
  • 
    
  • Under How to scan all boxes should be checked
    
  • Under Unwanted Software all boxes should be checked
    
  • Under What to scan select Scan every file
    
  • Click on Ok
    
  
  
• Click on Complete System Scan to start the scan process.
  
• Let the program scan the machine.
  

If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.

• 
  
• Click Save Report button
  
• Save the report to your Desktop
  

Close Ewido and Reboot in Normal Mode.
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Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question " Restore Trusted Zone ?" by typing
Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
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Please post:

• 
  
• c:\rapport.txt
  
• Ewido log
  
• A new HijackThis log
  

Your may need several replies to post the requested logs, otherwise they might get cut off.

Hello blocka,

You still need to clean up a few items.
Hello blocka,

You still need to clean up a few items.
Please set your system to show all files; please see here if you're unsure how to do this.

Scan with HijackThis. Place a check against each of the following:
O4 - HKLM\..\Run: C:\Program Files\webHancer\Programs\whagent.exe
O4 - HKLM\..\Run: C:\Program Files\webHancer\Programs\whsurvey.exe
O4 - HKCU\..\Run: C:\Documents and Settings\Josearn\Local Settings\Application Data\d5db6d06.exe
O16 - DPF: {00000000-0000-0000-0000-100000000002} - http://code.jcash.biz/l/4972c27afa19e0d8dede71a5a1e55b3d_13.exe
O20 - Winlogon Notify: URL - C:\WINDOWS\system32\mwacm.dll (file missing)
O20 - Winlogon Notify: winjks32 - winjks32.dll (file missing)
Close all windows or browsers except for Hijackthis. Click on Fix Checked when finished and exit HijackThis.

Reboot into Safe Mode: please see here if you are not sure how to do this.

Using Windows Explorer, locate the following files/folders, and delete them:
C:\Program Files\webHancer\(==folder
C:\Documents and Settings\Josearn\Local Settings\Application Data\d5db6d06.exe(==file
Exit Explorer, and reboot as normal afterwards.

Post back a fresh HijackThis log and we will take another look.