3 Apprentice

 • 

20.5K Posts

April 6th, 2008 16:00

Try running Malwarebytes' Anti-Malware.
Please download to your desktop Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report into a New Message on the HijackThis board. Also include a fresh HijackThis log. Instructions for downloading HijackThis are at the top of that forum.
    1. Just click the New Message button in the HijackThis forum here: http://www.dellcommunity.com/supportforums/board?board.id=si_hijack
    to start your own thread requesting assistance for a follow-up check to be sure the malware is gone.
    2. In the Message Body window that opens, simply Right-Click and select Paste.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.

3 Apprentice

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20.5K Posts

April 6th, 2008 17:00

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19 Posts

April 6th, 2008 17:00

I just posted the logs to the hijackthis forum. Thank you Bugbatter!
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