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May 31st, 2022 07:00

Virus & Spyware FAQ

SupportAssist incorrectly picked up by Defender as malware
A recent update to Windows Defender has caused it to incorrectly identify SupportAssist as malware. Dell is working closely with Microsoft to resolve this issue and correct the false positive.

* User with SupportAssist auto updates enabled should not be impacted
* User with SupportAssist auto updates disabled should update Microsoft Defender virus definitions to version 1.359.1239.0 or higher

Read through the Virus & Spyware Wiki

Security and Antivirus

Protect your computer or remove virus, spyware or other malware in Microsoft Windows

How to Identify and Repair Malware or Virus Infected Systems

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A general guide to removing Malware infections from a Dell PC

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Google Redirects, TDSS, TDL3 or Alureon removal guide


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If still under warranty, click the Get Help Now chat icon on the right to start a live chat session. If already out of warranty, click here.
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