2 Intern

 • 

5.8K Posts

September 13th, 2010 14:00

Hi, and welcome to the forum:

What model and operating system (XP, Vista, Windows 7) are we talking about?

Dell has in recent years included a Utility partition to return a computer to its "as shipped" state; if you are using XP the instructions are here:
http://www.goodells.net/dellrestore/

Dell no longer ships Re-installation disks. See  here:
Media Reduction Initiative (effective April 1, 2010)
http://en.community.dell.com/support-forums/desktop/f/3514/t/19332656.aspx

3 Apprentice

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20.5K Posts

September 13th, 2010 17:00

I would recommend reformat/reinstall of the operating system. To add to Joe's instructions, if you want to try restoring to factory settings:

 

Win7 factory restore:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=362066

 

Vista factory restore:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=336966

 

XP factory restore:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316

2 Intern

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2.2K Posts

September 13th, 2010 22:00

Hi Bugbatter:

Just checking out these links with the idea of saving them, but what appear to be buttons to push all have red X's on them. I wonder what might be causing this.

3 Apprentice

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20.5K Posts

September 14th, 2010 06:00

what appear to be buttons to push all have red X's on them
They look okay to me.

2 Intern

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2.2K Posts

September 14th, 2010 10:00

They're looking fine today...not sure what was wrong yesterday.

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