What model and operating system (XP, Vista, Windows 7) are we talking about?
Dell has in recent years included a Utility partition to return a computer to its "as shipped" state; if you are using XP the instructions are here: http://www.goodells.net/dellrestore/
Just checking out these links with the idea of saving them, but what appear to be buttons to push all have red X's on them. I wonder what might be causing this.
joe53
2 Intern
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5.8K Posts
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September 13th, 2010 14:00
Hi, and welcome to the forum:
What model and operating system (XP, Vista, Windows 7) are we talking about?
Dell has in recent years included a Utility partition to return a computer to its "as shipped" state; if you are using XP the instructions are here:
http://www.goodells.net/dellrestore/
Dell no longer ships Re-installation disks. See here:
Media Reduction Initiative (effective April 1, 2010)
http://en.community.dell.com/support-forums/desktop/f/3514/t/19332656.aspx
Bugbatter
3 Apprentice
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20.5K Posts
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September 13th, 2010 17:00
I would recommend reformat/reinstall of the operating system. To add to Joe's instructions, if you want to try restoring to factory settings:
Win7 factory restore:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=362066
Vista factory restore:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=336966
XP factory restore:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316
dalem29
2 Intern
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2.2K Posts
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September 13th, 2010 22:00
Hi Bugbatter:
Just checking out these links with the idea of saving them, but what appear to be buttons to push all have red X's on them. I wonder what might be causing this.
Bugbatter
3 Apprentice
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20.5K Posts
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September 14th, 2010 06:00
dalem29
2 Intern
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2.2K Posts
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September 14th, 2010 10:00
They're looking fine today...not sure what was wrong yesterday.