Win fixer pop ups: Log posted

Thank you so much for helping me out with this.  I'll be keeping an eye out for your helful email.

Ok, earlier today I was following the posted directions you gave me to do while in safe mode of my computer.  Everything was working until I got to step where the hijack was running.  The files that were supposed to be listed were not there, and I could find no way of getting those file name to appear.  So, I tried to start over thinking I had done something wrong.  That did not work either.  Now when I try to start up my computer normally it does not work.  I boots only to my back drop, none of the icons are there, a microsoft tool bar is not there and I cannot do anything besides hit cntrl+alt+ delete and turn off the computer.  I have tried every thing.  Now it does not even function in safe mode like it was before and I don't know what to do.  I am going to try to hit F10 upon start up to restore my computer to before I had this whole problem in the first place and install a virus blocker from my school.  Does all of this sound good to you?

I may not have access to a computer again for a while so if you don't hear from me that is why.

Thanks

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point. You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore or Windows XP System Restore Guide
   
   Renable system restore with instructions from tutorial above
2. 
   
3. Make your Internet Explorer more secure - This can be done by following these simple instructions:
4. 1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on theSecurity tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      1. Change the Download signed ActiveX controls to Prompt
      2. Change the Download unsigned ActiveX controls to Disable
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
      4. Change the Installation of desktop items to Prompt
      5. Change the Launching programs and files in an IFRAME to Prompt
      6. Change the Navigate sub-frames across different domains to Prompt
      7. When all these settings have been made, click on the OK button.
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
   
   
5. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some online & their stand-alone antivirus programs:
   Virus, Spyware, and Malware Protection and Removal Resources
6. 
   
7. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
8. 
   
9. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly. For a tutorial on Firewalls and a listing of some available ones see the link below:
   Understanding and Using Firewalls
10. 
    
11. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
12. 
    
13. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
14. 
    
15. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
16. 
    
17. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A tutorial on installing & using this product can be found here:
    Using SpywareBlaster to protect your computer from Spyware and Malware
18. 
    
19. Install IE-SPYAD - IE-SPYAD adds a list of sites and domains associated with advertisers, marketers, and crapware pushers to the Restricted sites zone of Internet Explorer. A tutorial on installing & using IE-SPYAD can be found here:
    Using IE-Spyad to enhance your privacy and security
20. 
    
21. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Kent:

Some how my boyfriend was able to reset my computer to a previous date.  It is back to normal now.  I also picked up a search and destroy program and it got rid of all the malware on my comp.  I also updated my mcaffe.  thanks for your help.  I think the real problem was that I should NOT have been fooling around with such sensitive computer issues! 

Thanks again

mer