WinAntiVirus problems plus endless pop-up windows

Question

Hello,   I am having problems with the WinAntiVirus virus. I have included the log for HJT. VundoFix found no viruses when I ran it as a task. Thanks!         Logfile of HijackThis v1.99.1 Scan saved at 12:34:19 PM, on 7/5/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\Downloaded Program Files\CONFLICT.1\UWA6P_0001_N68M2301NetInstaller.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Dell Support\DSAgnt.exe C:\WINDOWS\System32egscan.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\System32\ScsiAccess.EXE C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\wuauclt.exe C:\WINDOWS\System32\msiexec.exe C:\Documents and Settings\Tom Chaffier\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aimeemann.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {ed16ce0e-e7bd-4435-ba03-54c40e83a878} - C:\WINDOWS\system32\mpegTOP.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [StorageGuard] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [diagent] 'C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe' startup O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 'EPSON Stylus CX5400' /O6 'USB001' /M 'Stylus CX5400' O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [SSC_UserPrompt] 'C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe' O4 - HKLM\..\Run: [NI.UWA6P_0001_N68M2301] 'C:\WINDOWS\Downloaded Program Files\CONFLICT.1\UWA6P_0001_N68M2301NetInstaller.exe' -nag O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [DellSupport] 'C:\Program Files\Dell Support\DSAgnt.exe' /startup O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32egscan.exe O4 - Startup: PowerReg Scheduler V3.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://drivecleaner.com/.freeware/installdrivecleanerstart.cab O16 - DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDPass Class) - http://www.cdpass.com/cdkey/CDPass.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O20 - Winlogon Notify: mpegTOP - C:\WINDOWS\SYSTEM32\mpegTOP.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Bugbatter · Answer

Hi, shadow999,

VundoFix has just been updated. Please delete the copy that you have and the log that it saved (C:\vundofix.txt). We will be downloading a fresh copy.

Download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

Once you have downloaded Ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. Right click on ewido in the system tray and uncheck "Start with Windows".
>
Go to Start > Run and type: services.msc
Press "OK".
In Services, click the "Extended tab" and scroll down the list to find ewido anti-spyware 4.0 guard.
When you find the guard service, double-click on it.
In the Properties Window > General Tab that opens, click the "Stop" button.
From the drop-down menu next to "Startup Type", click on "Manual".
Now click "Apply", then "OK" and close the Services window
Once the setup is complete you will need run ewido and update the definition files.
On the main screen select the icon "Update". Tthen select the "Update now" link.
Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, manually update with the Ewido Full database installer from here.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"
Close Ewido anti-spyware, Do Not run a scan just yet.
1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
2. IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:
3. Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
4. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
5. ewido will now begin the scanning process, be patient this may take a little time.
6. Once the scan is complete do the following:
7. If you have any infections you will prompted, then select "Apply all actions"
8. Next select the "Reports" icon at the top.
9. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
10. Close ewido and reboot your system back into Normal Mode.
11. Please download VundoFix.exe to your desktop.
  - Double-click VundoFix.exe to run it.
  - Put a check next to Run VundoFix as a task.
  - You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
  - When VundoFix re-opens, click the Scan for Vundo button.
  - Once it's done scanning, click the Remove Vundo button.
  - You will receive a prompt asking if you want to remove the files, click YES
  - Once you click yes, your desktop will go blank as it starts removing Vundo.
  - When completed, it will prompt that it will shutdown your computer, click OK.
  - Turn your computer back on.
  - Rightclick on an empty space on your desktop and choose New > Folder
    Name it HijackThis (HJT, or whatever)
    Rightclick HijackThis.exe, choose Cut.
    Doubleclick (to open) the folder you created.
    Rightclick inside and choose Paste.
  - Please post the contents of C:\vundofix.txt, your report from ewido, and a new HiJackThis log.

shadow999 · Answer

Here's the Ewido report:

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:04:51 PM 7/8/2006

+ Scan result:

HKLM\SOFTWARE\SysProtect -> Adware.SysProtect : Cleaned with backup (quarantined).
HKLM\SOFTWARE\SysProtect\SysProtect -> Adware.SysProtect : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP244\A0090167.dll -> Adware.Virtumonde : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP244\A0090168.dll -> Adware.Virtumonde : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP261\A0092544.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP261\A0092545.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP261\A0092546.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP261\A0092547.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\mpegTOP.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
[224] C:\WINDOWS\system32\mpegTOP.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
[708] C:\WINDOWS\system32\mpegTOP.dll -> Downloader.ConHook.aa : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\pmkhh.exe -> Downloader.ConHook.ac : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Local Settings\Temp\ICD10.tmp\UWA6P_0001_N68M2301NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.d : Cleaned with backup (quarantined).
C:\RECYCLER\NPROTECT\00089463.EXE -> Not-A-Virus.Downloader.Win32.WinFixer.d : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.2\UWA6P_0001_N68M2301NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.d : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\UWA6P_0001_N68M2301NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.d : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\USYP_0001_N73M0704NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.f : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\USYP_0001_N73M0704NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.f : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Local Settings\Temp\ICD8.tmp\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.2\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.3\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.4\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.5\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.6\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.7\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.8\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.9\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Local Settings\Temp\ICD11.tmp\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Local Settings\Temp\ICD7.tmp\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.2\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.3\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.4\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\UERT_0001_D09M2505NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\USDR6_0001_D09M0706NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-13e49ae9-4f880fd5.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-1bd1fc2b-1ffa95b8.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-3cd8601-24ce75c3.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-3f46430c-3491621a.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-586bddde-2be02bc7.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\ar3.jar-724f57b4-67c4016f.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\loaderadv657.jar-55a82f0-24c4be5e.zip/Dummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\loaderadv8.jar-1a07ea18-63abb104.zip/Dummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@cbs.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@ford.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@partygaming.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@media.fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@linksynergy[1].txt -> TrackingCookie.Linksynergy : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@image.masterstats[1].txt -> TrackingCookie.Masterstats : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@data1.perf.overture[2].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@data2.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@perf.overture[1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@stats1.reliablestats[2].txt -> TrackingCookie.Reliablestats : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@edge.ru4[2].txt -> TrackingCookie.Ru4 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@statse.webtrendslive[1].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined).
C:\Documents and Settings\Tom Chaffier\Cookies\tom chaffier@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.2\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.3\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.4\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.5\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.6\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.7\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.8\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\CONFLICT.9\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\USYP_0001_N69M1703NetInstaller.exe -> Trojan.Fakealert : Cleaned with backup (quarantined).

::Report end

shadow999 · Answer

Ok, I hope I did everything correctly. Below are the logs. Thanks so much for all your help!!       Vundofix didn't find any viruses.       HiJackThis log:   Logfile of HijackThis v1.99.1 Scan saved at 1:22:11 PM, on 7/8/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Dell Support\DSAgnt.exe C:\WINDOWS\System32egscan.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\System32\ScsiAccess.EXE C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVW32.EXE C:\Documents and Settings\Tom Chaffier\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aimeemann.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {ed16ce0e-e7bd-4435-ba03-54c40e83a878} - (no file) O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [StorageGuard] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [diagent] 'C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe' startup O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 'EPSON Stylus CX5400' /O6 'USB001' /M 'Stylus CX5400' O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [SSC_UserPrompt] 'C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe' O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [DellSupport] 'C:\Program Files\Dell Support\DSAgnt.exe' /startup O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32egscan.exe O4 - Startup: PowerReg Scheduler V3.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://drivecleaner.com/.freeware/installdrivecleanerstart.cab O16 - DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDPass Class) - http://www.cdpass.com/cdkey/CDPass.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - http://www.errorprotector.com/free/cab/Install-Errorprotector-Free.cab O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O20 - Winlogon Notify: mpegTOP - mpegTOP.dll (file missing) O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe         (I have to include the ewido report in a separate post)

Bugbatter · Answer

It looks as if ewido has been busy.

Your HijackThis is still on the Desktop. Please create a folder for it as instructed in my last post.
Reboot into Safemode:
Turn on the computer.
Immediately begin tapping the F8 key
Use the arrow keys to highlight Safe Mode and press the Enter key.

Configure to show all files/folders:
Go to Start>Search and at the top select Tools>Folder Options
Select the View tab
Display the contents of system folders
Show hidden files and folders
Uncheck: Hide protected operating system files
Click on Apply.
Next go to the side of the Search box and select All files and folders. Go down to More advanced options.
Be sure the first three boxes are selected:
Search System folders
Search Hidden Files and folders
Search SubFolders

Launch HijackThis from its new folder, and place a checkmark next to these:
O2 - BHO: (no name) - {ed16ce0e-e7bd-4435-ba03-54c40e83a878} - (no file)
O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32\regscan.exe
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - http://www.errorprotector.com/free/cab/Install-Errorprotector-Free.cab
O20 - Winlogon Notify: mpegTOP - mpegTOP.dll (file missing)

The following are optional to fix because they use resources, but may not be needed, depending on your needs:

O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
(A reminder to register your Creative Labs product (i.e. sound card, video card). Unnecessary.)

O4 - HKLM\..\Run: [TkBellExe] \"C:\Program Files\Common Files\Real\Update_OB\realsched.exe\" -osboot
( RealPlayer scheduler -- Unnecessary. Removing this entry will free up a small amount of system resources.)

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
( Microsoft Office startup assistant -- Unnecessary. Removing this entry will free up a significant amount of system resources.)

Close all windows except HijackThis and click "Fix Checked".

Delete the specified file:
C:\WINDOWS\System32\ regscan.exe --file

Reboot normally.

Go back and rehide files:
Go to Start>Search and at the top select Tools>Folder Options
Select the View tab
Display the contents of system folders
Show hidden files and folders
Check: Hide protected operating system files
Click on Apply.

Go to your HijackThis folder and rename hijackthis.exe to analyzer.exe.
After reboot, run analyzer.exe (which is actually your renamed hijackthis) and post the log it creates in your next reply.

Message Edited by Bugbatter on 07-08-200601:57 PM

shadow999 · Answer

I suspected I messed up that one step. Sorry about that!   Ok, I followed all your steps and everything went fine except :   1. I couldn't find    O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32egscan.exe 2. I couldn't find the specified file: C:\WINDOWS\System32\ regscan.exe --file        Here is the log after I renamed HJT:   Logfile of HijackThis v1.99.1 Scan saved at 5:14:49 PM, on 7/8/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\System32\ScsiAccess.EXE C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\WINDOWS\System32\wuauclt.exe C:\Documents and Settings\Tom Chaffier\Desktop\HiJackThis07-08-06\analyzer.exe.exe C:\WINDOWS\System32\wuauclt.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aimeemann.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [StorageGuard] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [diagent] 'C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe' startup O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 'EPSON Stylus CX5400' /O6 'USB001' /M 'Stylus CX5400' O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [SSC_UserPrompt] 'C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe' O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [DellSupport] 'C:\Program Files\Dell Support\DSAgnt.exe' /startup O4 - Startup: PowerReg Scheduler V3.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://drivecleaner.com/.freeware/installdrivecleanerstart.cab O16 - DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDPass Class) - http://www.cdpass.com/cdkey/CDPass.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Bugbatter · Answer

So far, so good.

I see that you have Viewpoint running.
Viewpoint is bundled with AOL, AOL Instant Messenger, Netscape 7, etc and sometimes not mentioned in the license agreement.
Viewpoint is also bundled with Adobe Atmosphere and hardware manufacturers pre-install some of these applications
ViewPoint Toolbar will redirect your search queries and also transmits non personally identifiable information back to their servers
Viewpoint Manager is a media player often bundled with AIM software. It is not technically considered malware, but is borderline adware and is often installed without a user's knowledge.
Viewpoint Media Player is installed with AIM, AOL and a number of other products. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player.
For AOL and AIM it is needed to use their 3D icons known as Super Buddies and for customized themes, etc.

If you wish to remove Viewpoint, end process on ViewManager in Task Manager.
Remove it in Add/Remove Programs via the Control Panel.
Then delete the Viewpoint folder in Program Files.

Please launch HijackThis and place a checkmark next to these:
O4 - Startup: PowerReg Scheduler V3.exe

Fix this only if you removed Viewpoint:
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Close all windows except analyzer/HijackThis and click "Fix Checked".

Reboot.

Run Disk Cleanup in each user's profile:
Click "Start > Programs > Accessories > System Tools > Disk Cleanup"
Please make sure the following are checked:
-- Downloaded Program Files
-- Temporary Internet Files
-- Recycle Bin
-- Temporary Files
Click "OK" and Disk Cleanup will delete those files for you.

Check your Program Files and let me know what version of Java you are using. the current version is 1.5.0_7. If you are outdated, I'll give you instructions for getting the latest version.

Please post a fresh log for final review. Thanks.

shadow999 · Answer

All the steps were completed including getting rid of Viewpoint (thanks for that extra tip). I had already uninstalled Java. Whatever version I had was not the current one so please let me know how to get the latest version. Thanks again!!   Here's my latest log: (just to let you know, I received a message stating this original post had invalid HTML so it was removed)   Logfile of HijackThis v1.99.1 Scan saved at 5:28:27 PM, on 7/9/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\System32\ScsiAccess.EXE C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\wuauclt.exe C:\WINDOWS\System32\wuauclt.exe C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE C:\Documents and Settings\Tom Chaffier\Desktop\HiJackThis07-08-06\analyzer.exe.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aimeemann.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [StorageGuard] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [diagent] 'C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe' startup O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 'EPSON Stylus CX5400' /O6 'USB001' /M 'Stylus CX5400' O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [SSC_UserPrompt] 'C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe' O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [DellSupport] 'C:\Program Files\Dell Support\DSAgnt.exe' /startup O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://drivecleaner.com/.freeware/installdrivecleanerstart.cab O16 - DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDPass Class) - http://www.cdpass.com/cdkey/CDPass.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Bugbatter · Answer

Don't worry about those invalid HTML messages. The Dell forum software does that to me all the time.

Your log looks good, however not having updated Java made you vulnerable to infection.

Please follow these steps to remove older version Java components:

1. Close any open programs you may have running, especially your web
browser
2. Click Start > Control Panel
* Depending on your OS or configuration, you may have to click Start
>Settings > Control Panel
3. Open Add or Remove Programs
* If you have Windows 98 or Windows 2000, open Add/Remove
Programs
4. Click once on any item listing Java Runtime Environment in the name
* Not every version of Java will begin with "Java" so be sure to read
each entry in the list
5. Click the Remove or Change/Remove button
6. Follow steps 4 and 5 as many times as necessary to remove all
versions of Java. ** If at any time during the uninstallations, you are asked to reboot, do so. Then return to Add/Remove and continue removing any other versions of Java until all components of Java have been removed.
7. Delete the Java folder in Program Files.
8. Proceed with reinstalling Java. You will need to use Internet Explorer for this.
Go to Sun Java and click the link to download the Windows (Offline Installation) package: Save it, do not run it.

When the download is complete, close the browser and install it.

Reboot.

After that, if everything is running smoothly, it would be good to flush System Restore and start fresh.
If everything is running well....
To flush the XP System Restore Points:
(Using XP, you must be logged in as Administrator to do this.)

Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.

Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

You may have already taken some of these steps:
1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

2. Adjust your security settings for ActiveX:
Go to Internet Options/Security/Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

3. Download and install the following free programs:
a. SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html
Tutorial here: http://www.bleepingcomputer.com/forums/tutorial49.html
b. SpywareGuard:
http://www.javacoolsoftware.com/spywareguard.html
Tutorial here: http://www.bleepingcomputer.com/tutorials/tutorial50.html
Periodically check for updates in both programs.

4. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.
Note: Zone Alarm Firewall (Zone Labs) http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads
Sunbelt Kerio has a free version: http://www.kerio.com/kpf_download.html

5. You might consider installing Mozilla / Firefox.
http://www.mozilla.org/

6. Install spyware detection and removal programs:
You may also want to consider installing either or both of AdAware (free version) and Spybot S&D (freeware). Use these programs to regularly scan your system for and remove many forms of spyware/malware.

a. Ad-aware: http://www.lavasoft.de/software/adaware/

b. SpyBot S&D: http://safer-networking.org/en/news/2005-05-31.html

I would check for updates in SpyBot once a week or so.
Check for updates in Ad-aware frequently.

If you have recently installed Ewido, it is a free trial product for 30 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).
You will still be able to manually update Ewido using the *update* button

7. Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List.
Here is the link:
http://www.spywarewarrior.com/rogue_anti-spyware.htm
If you want to know just how effective your anti-spyware program is, or how well any of the "rogue" programs listed at the above link work, check this for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm

8. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/
** UNcheck the option to install the Yahoo toolbr.

9. If you use Adobe Reader it may need to be updated to be sure that you have a more secure version. If you are using a version prior to v. 6.05, you should update to 6.05, preferably version 7.08. It would be best to remove prior versions before updating to a new version.
Info here: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
If you need additional assistance, the Adobe forums are here: http://www.adobe.com/support/forums/main.html

10. Make sure you are using the most udpated version of Java.
If you need to update, remove all prior versions using Add/Remove Programs, and delete the Java folder in Program Files.
You can go here to download the latest version: Sun Java and click the link to download the Windows (Offline Installation) package: Save it, do not run it. When the download is complete, close the browser.
Proceed with reinstalling Java. Reboot.

11. Here are some helpful articles:
"So how did I get infected in the first place?"
http://computercops.biz/postlite7736-.html

"I'm not pulling your leg, honest"
by Sandi Hardmeier
http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!

Message Edited by Bugbatter on 07-10-200610:36 AM

shadow999 · Answer

As far as I can tell everything looks great! I can't thank you enough for all your time and effort. Let's hope you don't have to hear from me again  :smileyhappy:   Thank you!!!

Bugbatter · Answer

You are very welcome. I'm glad we could help. :)

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