1.2K Posts

November 20th, 2005 17:00

Hello and Welcome Mike,

STEP 1.
======
Please print these instructions out for use in Safe Mode.

Please download VundoFix© to your desktop.

  • Double-click VundoFix.exe to extract the files
  • This will create a VundoFix© folder on your desktop.
  • After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
  • Once in safe mode open the VundoFix© folder and doubleclick on KillVundo.bat
  • You will first be presented with a warning.
    It should look like this
    VundoFix V2.15 by Atri
    By using VundoFix you agree that you are doing so at your own risk
    Press enter to continue....


  • At this point press enter one time.
  • Next you will see:
    Please Type in the filepath as instructed by the forum staff
    and then press enter:

  • At this point please type the following file path (make sure to enter it exactly as below!):
    • C:\WINDOWS\system32\pmkjg.dll


  • Press Enter to continue with the fix.
  • Next you will see:
    Please type in the second filepath as instructed by the forum
    staff then press enter:

  • At this point please type the following file path (make sure to enter it exactly as below!):
    • C:\WINDOWS\system32\gjkmp.*

      This will be the vundo filename spelled backwards. for example if the vundo dll was vundo.dll you would have the user enter odnuv.*

  • Press Enter to continue with the fix.
  • The fix will run then HijackThis will open, if it does not open automatically please open it manually.
  • In HiJackThis, please place a check next to the following items and click FIX CHECKED:
    • R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
      R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
      O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
      O2 - BHO: MSEvents Object - {FC148228-87E1-4D00-AC06-58DCAA52A4D1} - C:\WINDOWS\system32\pmkjg.dll
      O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
      O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://hgtv2.view22.com/view22/app/view22rte.cab
      O20 - Winlogon Notify: pmkjg - C:\WINDOWS\system32\pmkjg.dll


  • After you have fixed these items, close Hijackthis.
  • Press enter to exit the program then manually reboot your computer.
  • Once your machine reboots please continue with the instructions below.


Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.
==================
Also is there a reason you have the following in your trusted zones?
O15 - Trusted Zone: http://www.alphaomicronpi.org
O15 - Trusted Zone: http://www.angelfire.com
O15 - Trusted Zone: http://www.batailledanse.com
O15 - Trusted Zone: http://www.bigtopentertainmentonline.com
O15 - Trusted Zone: http://mailcenter.comcast.net
O15 - Trusted Zone: http://mailcenter2.comcast.net
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://www.ci.des-moines.ia.us
O15 - Trusted Zone: http://www.download.com
O15 - Trusted Zone: http://www.dutchbulbs.com
O15 - Trusted Zone: http://www.dutchmillbulbs.com
O15 - Trusted Zone: http://www.easternglassblock.com
O15 - Trusted Zone: http://www.familywatchdog.us
O15 - Trusted Zone: http://games.espn.go.com
O15 - Trusted Zone: http://sports-att.espn.go.com
O15 - Trusted Zone: http://www.hgtv.com
O15 - Trusted Zone: http://www.d113.lake.k12.il.us
O15 - Trusted Zone: http://www.kodakgallery.com
O15 - Trusted Zone: http://www.kohls.com
O15 - Trusted Zone: http://downloads.malwareremoval.com
O15 - Trusted Zone: http://www.moosejawoutpost.com
O15 - Trusted Zone: http://www.pacificaccent.com
O15 - Trusted Zone: http://eletters.pcmag.com
O15 - Trusted Zone: http://www.pearljam.com
O15 - Trusted Zone: http://www.pigskinaddiction.com
O15 - Trusted Zone: http://www.rei.com
O15 - Trusted Zone: http://www.shortsport.com
O15 - Trusted Zone: http://www.sierratradingpost.com
O15 - Trusted Zone: http://caremark.skillport.com
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://www.symantec.com
O15 - Trusted Zone: http://www.tenclub.net
O15 - Trusted Zone: http://www.webroot.com

3 Posts

November 20th, 2005 20:00

Thank you ALgal,

I will follow these directions shortly.

Regarding the trusted zones- when I found this virus I turned the security way up for the Internet zone.  Then as the sites I needed in the next few days stopped functioning, I put them one at a time into the trusted zones to allow their ActiveX controls and scripts to be run.

Is their a better way to handle this?


Thanks,
Mike

3 Posts

November 21st, 2005 11:00

Here are my results:

ActiveScan-
No viruses or other malicious software have been found!

Scan finished


...kBooks 2005\Components\PConfig\Data1.cab[Ic32.ini]
Scan report

 

 

Select a device to scan...


My Computer

Local Disks

Floppy Disk

My Documents

Email

Other Media

 Detected Disinfected
Virus 0 0
Spyware 0 0
Hacking Tools 0 0
Dialers 0 0
Security Risks  0 0
Suspicious files  0 0


vundo.txt-
VundoFix V2.15 by Atri
--------------------------------------------------------------------------------------
 
Listing files contained in the vundofix folder.
--------------------------------------------------------------------------------------
 
killvundo.bat
process.exe
ReadMe.txt
vundo.reg
vundofix.txt
 
--------------------------------------------------------------------------------------
 
Filepaths entered
--------------------------------------------------------------------------------------
 
The filepath entered was C:\WINDOWS\system32\pmkjg.dll
 
The second filepath entered was C:\WINDOWS\system32\gjkmp.*
 
--------------------------------------------------------------------------------------
 
Log from Process
--------------------------------------------------------------------------------------
 
Killing PID 132 'smss.exe'
Killing PID 820 'explorer.exe'
Killing PID 820 'explorer.exe'
Killing PID 820 'explorer.exe'

Killing PID 204 'winlogon.exe'
Killing PID 204 'winlogon.exe'
--------------------------------------------------------------------------------------
 
C:\WINDOWS\system32\pmkjg.dll Deleted sucessfully.
C:\WINDOWS\system32\gjkmp.* Deleted sucessfully.
 
Fixing Registry
--------------------------------------------------------------------------------------
 
And the Hijackthis.log-

 

Logfile of HijackThis v1.99.1
Scan saved at 7:47:21 AM, on 11/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\dumprep.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\system32\dwwin.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.alphaomicronpi.org
O15 - Trusted Zone: http://www.angelfire.com
O15 - Trusted Zone: http://www.batailledanse.com
O15 - Trusted Zone: http://www.bigtopentertainmentonline.com
O15 - Trusted Zone: http://mailcenter.comcast.net
O15 - Trusted Zone: http://mailcenter2.comcast.net
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://forums.us.dell.com
O15 - Trusted Zone: http://www.ci.des-moines.ia.us
O15 - Trusted Zone: http://www.download.com
O15 - Trusted Zone: http://www.dutchbulbs.com
O15 - Trusted Zone: http://www.dutchmillbulbs.com
O15 - Trusted Zone: http://www.easternglassblock.com
O15 - Trusted Zone: http://www.familywatchdog.us
O15 - Trusted Zone: http://games.espn.go.com
O15 - Trusted Zone: http://sports-att.espn.go.com
O15 - Trusted Zone: http://www.hgtv.com
O15 - Trusted Zone: http://www.d113.lake.k12.il.us
O15 - Trusted Zone: http://www.kodakgallery.com
O15 - Trusted Zone: http://www.kohls.com
O15 - Trusted Zone: http://downloads.malwareremoval.com
O15 - Trusted Zone: http://www.moosejawoutpost.com
O15 - Trusted Zone: http://www.pacificaccent.com
O15 - Trusted Zone: http://eletters.pcmag.com
O15 - Trusted Zone: http://www.pearljam.com
O15 - Trusted Zone: http://www.pigskinaddiction.com
O15 - Trusted Zone: http://www.rei.com
O15 - Trusted Zone: http://www.shortsport.com
O15 - Trusted Zone: http://www.sierratradingpost.com
O15 - Trusted Zone: http://caremark.skillport.com
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://www.symantec.com
O15 - Trusted Zone: http://www.tenclub.net
O15 - Trusted Zone: http://www.webroot.com
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {64D01C7F-810D-446E-A07E-365764235644} (AtlAtomadersCtlAttrib Class) - http://kraisoft.com/files/realone/atomaders.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

 

Regarding the trusted zones- when I found this virus I turned the security way up for the Internet zone.  Then as the sites I needed in the next few days stopped functioning, I put them one at a time into the trusted zones to allow their ActiveX controls and scripts to be run.

Is their a better way to handle this?


Thanks,
Mike

 

 

1.2K Posts

November 21st, 2005 17:00

Hello Mike,

Your logs are clean.Please follow the following instructions. I recommend removing those sites from your trusted zones and lowering your security enough to allow them to function.

STEP 1.
======
Cleanmgr
To clean temporary files:

  • Go > start > run and type cleanmgr and click OK
  • Scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files and Recycle Bin are the only things checked.
  • Click OK to remove those files.
  • Click Yes to confirm deletion.


STEP 2.( Windows XP only)
======
Prefetch Folder
Open C:\Windows\Prefetch\
Delete All files in this folder but not the Prefetch folder

STEP 3.- Only for Windows XP
======
System Restore for Windows XP
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

  • Turn off System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.

Reboot.

Turn ON System Restore.

  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.



STEP 4.
======
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:


  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.


    See this link for a listing of some online & their stand-alone antivirus programs:
    Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.


  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.
    For a tutorial on Firewalls and a listing of some available ones see the link below:
    Understanding and Using Firewalls


  • Test your Firewall - Please test your firewall and make sure it is working properly.
    Test Firewall


  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


  • Visit the Microsoft Office Update Site Frequently-If you are running Microsoft Office, or any portion thereof, go to the Microsoft Office Update site and make sure you have at least all the critical updates installed (Free)


  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
    A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers


  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    A tutorial on installing & using this product can be found here:
    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    A tutorial on installing & using this product can be found here:
    Using SpywareBlaster to protect your computer from Spyware and Malware


  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.



Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.
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