Yes, it is the simplest way to create a service request. But before that, I want to investigate myself and maybe there is no issue and no need for request. And there are not always articles in the KB to look.
This would explain what the error 711c4003 error means - but the description is "Soft SCSI bus error" on disk Bus 2 Enclosure 0 Disk 13. Soft is the key word as a soft error usually means the error is recoverable and not a problem. If you get too many of these, Flare will track the frequency of the errors and when a certain level is reached, it will trigger a replacement request - Flare will either proactively replace the disk or it will send an alert that the disk will need to be replaced.
Rainer_EMC
4 Operator
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8.6K Posts
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April 4th, 2016 05:00
First thing would be a search in the knowledgebase
If that doesn’t help I suggest opening a service request
SergeyKarakhano
3 Posts
0
April 4th, 2016 06:00
Thank you, Rainer!
Yes, it is the simplest way to create a service request. But before that, I want to investigate myself and maybe there is no issue and no need for request. And there are not always articles in the KB to look.
kelleg
4 Operator
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4.5K Posts
1
April 7th, 2016 09:00
Doing a search on support.emc.com returns this KB article (click on link below):
https://support.emc.com/kb/462436
This would explain what the error 711c4003 error means - but the description is "Soft SCSI bus error" on disk Bus 2 Enclosure 0 Disk 13. Soft is the key word as a soft error usually means the error is recoverable and not a problem. If you get too many of these, Flare will track the frequency of the errors and when a certain level is reached, it will trigger a replacement request - Flare will either proactively replace the disk or it will send an alert that the disk will need to be replaced.
glen
SergeyKarakhano
3 Posts
0
April 8th, 2016 06:00
Yes, Glen, thank you. I've got it.