VNX5200 is not initializing

Question

Hi Team, We have new VNX5200 and when we powered it up, console message struck after below messages: ****************************************************************************************    Leaving MirrorDriverEntryPoint: Restoring TPL to EntryTpl: 6, returning EFI_SUCCESS **************************************************************************************** Version 2.15.1236. Copyright (C) 2012 American Megatrends, Inc. BIOS Date: 05/08/2015 14:11:03 Ver: 0ABYV Press to enter setup. Total System Memory : 16384 MB (DDR3) Booting Extended POST Jetfire.Entry(B9C892C0) EMC Extended POST Start: 10/26/2016 10:17:32 Copyright (c) EMC Corporation , 2015 Disk Array Subsystem Controller Model: Jetfire: Clariion DiagName: Extended POST DiagRev: Rev 61.00 Build Date: Mon May 04 16:11:19 2015 BiosRev: 33.50 UEFIFWVolRev: Rev 09.70 FixedSERDESRev: Rev 01.06 BMCMainAppRev: 25.40 BMCSSPRev: 03.70 BMCEMCBBRev: 01.40 StartTime: 10/26/2016 10:17:36 SaSerialNo: FCNJT162400057 ABCDabcEabcdefFabcdefGabcdefHIabJKabcdLabMabcdNOabPabcQabRabSTUVWXYZAABBCCDDEEFFGGHHIIJJKKLLMMNNOOPPabQQRRSSTTUUVVWWXXabYYabZZabAAAabBBBCCCDDDabEEEFFFGGGHHHIIIabJJJKKKLLLMMMNNNOOOPPPQQQRRRSSSTTTUUUVVVWWW ************************************************************ *                 Extended POST Messages ************************************************************ INFORMATION: POST Start ************************************************************ EMC Extended POST End: 10/26/2016 10:19:06 SASPMC 0 (SAS0) UEFI block reads performed 256 SASPMC 0 (SAS0) UEFI block reads performed 384 SASPMC 0 (SAS0) UEFI block reads performed 512 SASPMC 0 (SAS0) UEFI block reads performed 640 SASPMC 0 (SAS0) UEFI block reads performed 768 SASPMC 0 (SAS0) UEFI block reads performed 896 SASPMC 0 (SAS0) UEFI block reads performed 1024 SASPMC 0 (SAS0) UEFI block reads performed 1152 SASPMC 0 (SAS0) UEFI block reads performed 1280 SASPMC 0 (SAS0) UEFI block reads performed 1408 SASPMC 0 (SAS0) UEFI block reads performed 1536 SASPMC 0 (SAS0) UEFI block reads performed 1664 SASPMC 0 (SAS0) UEFI block reads performed 1792 SASPMC 0 (SAS0) UEFI block reads performed 1920 SASPMC 0 (SAS0) UEFI block reads performed 2048 SASPMC 0 (SAS0) UEFI block reads performed 2176 SASPMC 0 (SAS0) UEFI block reads performed 2304 SASPMC 0 (SAS0) UEFI block reads performed 2432 SASPMC 0 (SAS0) UEFI block reads performed 2560 SASPMC 0 (SAS0) UEFI block reads performed 2688 SASPMC 0 (SAS0) UEFI block reads performed 2816 I'm not able to connect to console of both SPA & SPB. What could be possible cause for this issue? Any firmware issues / some other issue? I'm very new to EMC storage if you can throw some highlights it would be great. Regards, Sudhakar Prabhakar Rao

Rainer_EMC · Answer

I would suggest to open a Service Request with EMC support

Bandit7670 · Answer

or you could actually help.  probably why people are going with HP

Vlad8 · Answer

Same problem. Any solution?

Praveen.Singh · Answer

please follow the below action plan:-

Your both the controller status Via console if any of the controller is UP you need to remove another controller from the Slot manually, if both the controller are down state, please follow the Below actions.

1. Power off the Storage box(https://davidring.ie/2015/07/21/emc-vnxe-shutdown-procedure/)

2. Install the SPA and then power on the Storage BOX as per the Power on procedure.

3. Login into the SP Via connecting the Local LAN cable to the laptop check if the port is coming UP or not.

4. IF port is UP then check the cable connections.

5. If port is not UP then check the Enternet port of the SP if they are coming UP via local connection or not.

6. if any port is not coming UP you may need to change the Card or the SP.

let me know the status of the Box as of now if you have any doubt in the action plan please ping me private to get more help to troubleshoot further.

VNX

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