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sudhakar_prabha

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sudhakar_prabha

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2217

October 26th, 2016 02:00

VNX5200 is not initializing

Hi Team,

We have new VNX5200 and when we powered it up, console message struck after below messages:

****************************************************************************************

   Leaving MirrorDriverEntryPoint: Restoring TPL to EntryTpl: 6, returning EFI_SUCCESS

****************************************************************************************

Version 2.15.1236. Copyright (C) 2012 American Megatrends, Inc.

BIOS Date: 05/08/2015 14:11:03 Ver: 0ABYV

Press to enter setup.

Total System Memory : 16384 MB (DDR3)

Booting Extended POST

Jetfire.Entry(B9C892C0)

EMC Extended POST Start: 10/26/2016 10:17:32

Copyright (c) EMC Corporation , 2015

Disk Array Subsystem Controller

Model: Jetfire: Clariion

DiagName: Extended POST

DiagRev: Rev 61.00

Build Date: Mon May 04 16:11:19 2015

BiosRev: 33.50

UEFIFWVolRev: Rev 09.70

FixedSERDESRev: Rev 01.06

BMCMainAppRev: 25.40

BMCSSPRev: 03.70

BMCEMCBBRev: 01.40

StartTime: 10/26/2016 10:17:36

SaSerialNo: FCNJT162400057

ABCDabcEabcdefFabcdefGabcdefHIabJKabcdLabMabcdNOabPabcQabRabSTUVWXYZAABBCCDDEEFFGGHHIIJJKKLLMMNNOOPPabQQRRSSTTUUVVWWXXabYYabZZabAAAabBBBCCCDDDabEEEFFFGGGHHHIIIabJJJKKKLLLMMMNNNOOOPPPQQQRRRSSSTTTUUUVVVWWW

************************************************************

*                 Extended POST Messages

************************************************************

INFORMATION: POST Start

************************************************************

EMC Extended POST End: 10/26/2016 10:19:06

SASPMC 0 (SAS0) UEFI block reads performed 256

SASPMC 0 (SAS0) UEFI block reads performed 384

SASPMC 0 (SAS0) UEFI block reads performed 512

SASPMC 0 (SAS0) UEFI block reads performed 640

SASPMC 0 (SAS0) UEFI block reads performed 768

SASPMC 0 (SAS0) UEFI block reads performed 896

SASPMC 0 (SAS0) UEFI block reads performed 1024

SASPMC 0 (SAS0) UEFI block reads performed 1152

SASPMC 0 (SAS0) UEFI block reads performed 1280

SASPMC 0 (SAS0) UEFI block reads performed 1408

SASPMC 0 (SAS0) UEFI block reads performed 1536

SASPMC 0 (SAS0) UEFI block reads performed 1664

SASPMC 0 (SAS0) UEFI block reads performed 1792

SASPMC 0 (SAS0) UEFI block reads performed 1920

SASPMC 0 (SAS0) UEFI block reads performed 2048

SASPMC 0 (SAS0) UEFI block reads performed 2176

SASPMC 0 (SAS0) UEFI block reads performed 2304

SASPMC 0 (SAS0) UEFI block reads performed 2432

SASPMC 0 (SAS0) UEFI block reads performed 2560

SASPMC 0 (SAS0) UEFI block reads performed 2688

SASPMC 0 (SAS0) UEFI block reads performed 2816

I'm not able to connect to console of both SPA & SPB.

What could be possible cause for this issue? Any firmware issues / some other issue?

I'm very new to EMC storage if you can throw some highlights it would be great.

Regards,

Sudhakar Prabhakar Rao