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7 Posts
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11355
April 7th, 2019 02:00
Audio driver and MaxxAudio not working on G7 7588
Hello! I'm using Dell G7 7588 and have just re-installed the Windows 10 1809.
I have installed all necessary drivers from Dell support site but then my audio doesn't work. Maxx Audio when launches say "Audio driver is not up to date, please check for windows update". Intel Smart Sound Technology's also not working.
My temporary solution: Right click to Intel Smart Sound, choose Update drivers -> Browse -> Let me pick... -> High Definition Audio controller (like this guy https://www.youtube.com/watch?v=szAy9rDRuzo). The intel Smart Sound are replaced by High Definiation Audio Controller. My audio works, but when I plug the microphone, the MaxxAudio pop-up doesn't appear, it shows the same thing (audio driver is not up to date...) and my computer still plays audio by the speaker, not microphone. I have updated the latest BIOS, latest firmware.
The High Definition Audio Controller info:
Here is the list of thing I downloaded and installed from DELL site, do I miss something? Dell Update utility says it's up to date.
Thank you!
ntd252
7 Posts
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April 7th, 2019 07:00
I did do that. In fact I installed chipset driver 2 times, one right after clean installation, then one before I re-install Realtek audio
nyc10036
4 Operator
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5.6K Posts
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April 7th, 2019 07:00
After clean installation of Windows, the first driver to be installed must be chipset driver.
.
nyc10036
4 Operator
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5.6K Posts
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April 7th, 2019 08:00
I cannot see any of the images you have posted.
Dell admins need to enable them.
I also do not depend on Dell software to update the drivers. I personally go and see what is available.
If the newest Dell drivers don't work, do a check of Windows 10 updates. Some times that will pull in the newest and latest drivers.
.
ntd252
7 Posts
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April 8th, 2019 06:00
I have installed the latest Realtek driver from Microsoft catalog: https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8627
Now MaxxAudio works and everything is fine.
It seems a problem of Dell drivers because Maxx Audio requires latest drivers from Windows update.
Jon O.
1 Message
0
July 8th, 2019 13:00
Hey, I have the exact same issue as you. I was wondering if you could help me fix my g7 like yours,
which file did you pull from the catalog and how did you go about installing it? I see they are .cab files
KarenWhitt
1 Rookie
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10 Posts
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October 8th, 2019 03:00
thanks for posting this - there are about 20 listed here with win 10 1809 - which one did you install please?
cheers
Karen
Huch
3 Posts
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January 29th, 2020 12:00
Translate Video's description.. and BINGO... It's working!!.
https://www.youtube.com/watch?v=gxyme_lNdaU&list=PL_u85ntfa9-VgSODrUi8yUPYHVlE_ZpSV