Battery Issues.

Question

Hi everyone. I have a Dell Vostro 15 3568, less than a year old. Everything is perfectly fine, save one thing. Recently my battery has been acting weird. I mostly work without an adapter and only charge it when its necessary. problem is, whenever i plug it in, it will show the current percentage and say charging but wont increase. For example, if its plugged in 83, it will say 83% available, plugged in, charging. the only way to fix this is that i pull out the battery, shut down the system, long press the power button and restart it, then the charging goes up. I thought this might be a one time thing, but it is a recurring thing, i have to repeat the process everytime i plug the system in. I have uninstalled and reinstalled the battery drivers and other stuff, I need a permanent solution. please help

LSUFAN51 · Answer

Or....Right click Battery icon at the bottom of taskbar, select either 'Power Options' or Dell Extended Life Battery Options....Dell Inspiron 3543, windows 10

LSUFAN51 · Answer

The first thing you do is run Dell offline diagnostic to check the Battery health. You could do this by following steps below.

1. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in the right top corner of screen.

2. In Dell Pre-boot menu, select Diagnostic. After quick tests finished, select Primary Battery, and then click Thorough Test Mode. Report back any error code.

If there's no error code on battery then I suspect this problem occurred because of the battery settings. There are power savings or battery saver that prevents 100% charge. This supposedly helps extend battery life. Please check and change battery settings to see if it will make any difference. You could do this step by typing Mobility Center onto the search box to see if the tool is installed on system, see image below):

Dell Inspiron 3543 windows 10

Vostro

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