Unsolved
This post is more than 5 years old
1 Rookie
•
4 Posts
0
1002
May 4th, 2020 06:00
Damaged sealing
Having purchased a Vostro 7590 , after 4 days which UPS was unable to find my address ,Eventually received the package , the sealing on the box was a normal tape with no any printed text showing being genuine or not ,,and when I contacted the customer service he didn’t have any idea about what looks like the sealing is , plus having some scratches and tears on it , I attached the photo of it as well. ,,,,retured.
0 events found
No Events found!
Mary G
6 Operator
•
20.1K Posts
0
May 4th, 2020 09:00
Contact Dell before returning a computer and receiving return label or you might still be charged. There is no special sealing tape. If the computer works fine, you will incur a restocking fee. Complain to UPS about the handling of the package and report problem to Dell. This is a user to user forum, not Dell support.
We users cannot see the photo until approved by mods. If only the box is scratched check the contents. The computer is well packed and might be fine.
Mo4421
1 Rookie
•
4 Posts
0
May 4th, 2020 12:00
"There is no special sealing tape" ! . I believed there should be minimum standard in delivery policies to protect customer rights and reduce the occurrence of fraud and damage during delivery.
DELL-Cares
Moderator
•
27.6K Posts
•
7 Points
0
May 4th, 2020 13:00
Hi @Mo4421, we regret to see that your purchase experience with Dell has not been as expected. Thank you for getting this to our notice and sharing the image. We would need some more information to check on the current status of your case with customer care. Please private message us the service tag of the system. ^AM
Mo4421
1 Rookie
•
4 Posts
0
May 11th, 2020 07:00
are you working for dell ?