Unsolved

526

November 11th, 2022 05:00

Dell Vostro 3515 GPU disabling

Vostro 15 3515

Vostro 15 3515

Seen a couple of posts regarding this but not see a solution.

We're having a consistent issues with the dell vostro 3515, we started using these laptops a coupl eof months ago we have around 40 all experiencing the same issue.

These are fresh built Win10 deployments, but every single one is having issues where the external screen they've got plugged in drops off.

the Vega 8 video driver is listed under display adaptors, however it's in disabled state. You have to go into uninstallation of the driver, reinstall and mostly it'll work - for a bit. We have tried installing the driver directly from dells website and directly with AMD.

It's drawing in complaints from users multiple times a day, almost every day, to the extent it's causing mass issues across the board.

we deploy our baseline os image via SCCM.

We have tried on 21h2 and windows 11 also.

We have tried changing the power management settings, reinstalling the driver, updating the bios and all other drivers to the latest versions., resetting the OS and manually domain integrating to avoid deploying our pre built image. 

 

Any help would be much appreciated.

November 14th, 2022 07:00

Ok so it looks like its sorted, annoyingly it was something so simple.

 

When we downloaded the GPU driver from dells website, it automatically installs adrenaline and we updated it from there again to the latest version.

 

We just downloaded the GPU driver from Dells website then didn't update it further through adenaline just closed it and thats been stable for over 24 hours, the longest yet. So it looks good so far.. 

November 29th, 2022 01:00

Hi I have the same issue on Vostro series

 

We try same action but after some days, it's come back

December 1st, 2022 05:00

So i forgot to come back an update, shortly after they crashed again. At a loss for ideas now except for returning the devices and getting the intel variant.. 

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