Unsolved
2 Posts
0
1141
June 10th, 2021 13:00
Fingerprint reader Vostro 5402 (cannot find device)
I have a Vostro 5402 and the fingerprint reader stopped working. I looked online and found a lot of posts regarding this and they all suggest updating the driver. I checked and had the current driver, yet I kept getting error message if I tried to upload the drive again which said it could not find the fingerprint reader device. I know the device is there somewhere, but the laptop cannot find it?
I am not a tech guy so I need help. I need to know how to install the device and associated software!
Help
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Shreyas Sengupta
1 Rookie
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4 Posts
0
June 12th, 2021 07:00
Try to take help by contacting Dell Customer Care Support.
Jon61
2 Intern
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300 Posts
0
June 12th, 2021 11:00
Hello,
Are you joking trying to contact dell support for help they are totally useless all what they say is canned reply’s that they read of a piece of of paper it is like a bot. Take a look at some of the other reply’s from dell cares
mchuba
2 Posts
0
June 16th, 2021 04:00
Agree. They told e to join a Dell community of users because as users they understand the Dell products better than Dell. Lol
I eventually figured this out on my own
Brad L (retired)
11 Legend
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2.7K Posts
0
June 22nd, 2021 16:00
Sorry to hear about your experience. Can you let me know if it was running the SupportAssist updates that fixed this for you? I just wanted to have this solution shared with others on the forum.