Keyboard is not working.

Question

My laptop model is Dell Vostro 15-3568. Some keys of my keyboard is not working.  4 5 R T F G C V these keys are not working.  What should i do? I've tested it in Bios mode tried to change the system password in BIOS mode by entering these keys but still it didn't work.

ejn63 · Answer

Attach an external keyboard (USB).  If it works, replace the palmrest assembly, which includes the keyboard.

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