I am following on the  for last 5 days, the support team's approach is pathetic. They don’t care and don’t respond.

I am not able to use the laptop, this is my first experience with Dell and not expected such a poor service. I never faced issue with service from other Laptop brands that I am using.   

 I bought the laptop with support service, here is the Dell commitment ;

1Y Carry-In Service
1Y Pro Support and Next Business Day Onsite Service Upgrade
Y2-3 Pro Support and Next Business Day Onsite Service Extension   

I’ve called multiple times for an update followed by emails, all in vain. Five days later on becoming very frustrated with no PC for work. Please respond ASAP by my cell to resolve this.