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November 15th, 2019 08:00
Re: Keyboard not working after update bios
Hey i have been having a similar problem with my Dell Vostro 5370. Buttons are very slow to respond or non compliant at all. When they do respond the just repeat typing the same letter. I have just updated my BIOS and problem is still here. Any help you guys could give me?
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DELL-Cares
Moderator
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27.6K Posts
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148 Points
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November 15th, 2019 13:00
Hi,
Please help me with the details below:
1. Is there any damage on the keyboard.
2. Are the keys hard to press?
3. Do you have an external keyboard to check with the system?
4. Run a test on keyboard via Support Assist.
You can follow the steps below to do so:
1. Type Support Assist in search.
2. Open Support assist.
3. Go to Troubleshooting> I want to check a specific piece of hardware.
4. Go to keyboard and run a test on it. Check if you face the same issue during the test.
Please share the results obtained so that I can assist you.
Could you also provide me the following details for me to
authenticate your account?
Owner's name:
Phone number:
Country where you're currently located:
DELL-Gautam M
Social Media Support
#IWork4Dell
Teetertotter
2 Intern
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293 Posts
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November 15th, 2019 13:00
https://www.howtogeek.com/136881/htg-explains-do-you-need-to-update-your-computers-bios/
Sanb12
2 Posts
0
June 15th, 2020 10:00
I am facing this same problem on my vostro 3580, suddenly the keyboard is not working, i have to keep pressing a key for 5 seconds until it appears, after updating drivers the problem went away but again it's back and after feature update it's still there, my keyboard wont work
Sanb12
2 Posts
0
June 15th, 2020 11:00
@DELL-Cares I am also facing this problem keyboard delays, I've tried al your methods, also I've tried uninstalling drivers and switching off ease of access keys but nothing