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2382
January 8th, 2020 11:00
Vostro 14-3468 touchpad
I have a Vostro 14-3468 running Windows 10. In order to troubleshoot a keyboard issue (see separate post), I uninstalled the touchpad driver, thinking that it would be easy to re-install. I'm temporarily using an external USB mouse. Unfortunately I'm now unable to get the touchpad to work at all.
The machine behaves as if it does not have a touchpad. Selecting 'Contol Panel / Hardware and Sound / Mouse' brings up the 'Mouse Properties' window. I think that window should have a 'Touchpad' tab, but it does not.
Downloading and installing the Dell touchpad driver from the website has no effect. (File 'Dell-Touchpad-Driver_9NNK9_WIN_19.2.17.70_A11.EXE. Installation proceeds to completion and reports success.) At the end of installation, I get a message saying that installation of Synapics drivers is not necessary. I am not sure what the original driver was; it might have been from Synaptics or it might have been built into windows. The original driver files must still be on the machine, but I'm not sure where.
Can anyone help?
---Larry
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larry9850
7 Posts
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January 8th, 2020 12:00
I was able to resolve this using Windows Update. It automatically determined that I needed a new Synaptics Touchpad Driver, for which it provided a link to download and install. After doing that, the touchpad works. It now shows up as 'Dell Touchpad' in Device Manager, and there is a new 'HID compliant mouse' device with location 'On Synaptics HID compliant touch pad device'.
--Larry
Aralaral
3 Posts
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February 20th, 2020 09:00
Similar thing happened with model 5490, it was working in ubuntu but didnt work in windows. Installed Intel serial IO driver and touchpad started working.