2 Posts
0
942
April 26th, 2022 11:00
Vostro 15 7510 Audio stutter/crack
Hi Everyone.
Specs:
- Vostro 15 7510
- 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
- Windows 10 Pro
- NVIDIA GeForce RTX 3050 Ti
I've noticed with both the internal speakers, USB Speakers and USB headset that there's periodic audio cracks/stutters.
The computer has the latest Realtek audio drivers from Dell as well as the MaxxAudio Pro software. I've disabled any enhancements in the application and tried to disable enhancements on the audio device properties as well.
It doesn't matter which application I'm using to play it, I mainly use iTunes for music and Chrome for music/videos/etc.
Additionally, when playing Youtube videos, the audio seems to increasingly lag behind the video as the video progresses.
I'm thinking it's a driver issue but not sure if anyone else has experienced this. Any help would be appreciated. I don't care about the equalizer or special effects of the MaxxAudio software.
henryclon
2 Posts
0
April 27th, 2022 08:00
All, leaving a reply here so it's useful to anyone who encounters this issue.
It seems the audio problems were caused by the Corsair iCUE software running in the background, I uninstalled it, restarted the computer and the problems went away.
I will not be using the headset features that require the software to be installed.
DELL-Cares
Moderator
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27.5K Posts
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April 26th, 2022 11:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
delelandia
2 Posts
0
May 2nd, 2022 07:00
I have the same problem, but I don't have iCUE. Similar set up of Vostro desktop with NVIDIA Geforce RTX. Spent many hours trying to resolve this but it's still there! Any other solutions??
delelandia
2 Posts
1
May 3rd, 2022 07:00
I have a similar configuration, and the same problem. Spent many hours with tech support trying to solve it, and Dell even sent out a technician to replace the graphics card. Turns out, it was the wifi card. Dell had used a very old (10-15 years?) card. Even though I was using Ethernet and had the wifi turned off, it was sending out interrupts every few seconds. I had to disable the card in the device manager to get it to shut up.
Dell techs never did figure it out If Dell had just put a decent quality wifi card in there in the first place, they could have spent one dollar to save hundreds.
Teslafied
1 Message
0
January 8th, 2023 07:00
Disabling the WiFi card/adapter finally resolved my issue. I've tried so many things posted but none worked until this. Thank you, @delelandia