4 Posts
0
1098
June 9th, 2021 23:00
Vostro 3700 battery not charging
My original Dell Battery stopped charging so I have purchased some new non-genuine batteries. When installed the battery level is at 33% and is not charging with the AC adapter connected. The Laptop works fine on just the AC or just the battery but the battery drains and does not charge. The battery indicator light on the laptop is not lit either. I have updated the BIOS and can see the adapter is connected in there. I have done all the disconnect and discharge and reconnect, remove the device driver and then update and remove battery and blow out the connectors as suggested on various forums but it seems the adapter to battery cable is only thing left to change from www.parts-people.com/index.php
As I can't really test this cable is there anything else that could be stopping it from charging.
All the best.
Wayne
ejn63
10 Elder
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30.3K Posts
1
June 10th, 2021 05:00
It's either the DC plug, DC jack -- or the mainboard -- that's bad.
Jon61
2 Intern
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300 Posts
0
June 10th, 2021 05:00
Hi,
Please do try these troubleshooting steps that may help.
- First is to uninstall/reinstall the battery driver from Device Manager.
- If it will not work, do a hard reboot unplug the AC adapter then press and hold the power button until the laptop shutdown completely.
- Boot it back up and observe if it will charge or not.
- If the same problem will persist, do run System Restore. Restore the laptop to an earlier date when it was working normally.
- Here's how to run System Restore: http:/windows.microsoft.com/en-ph/windows-10/windows-10-recovery-options
- If system restore will still not work another option would be to open the laptop and reseat the connection of the battery inside.
- Unplug then plug the cable that connects the battery to the motherboard and see if that will make any difference.
- Here's a video guide: https:/www.youtube.com/watch?v=nDv8r17I_NQ
Wayneos
4 Posts
0
June 10th, 2021 15:00
Thanks - yes lets hope its not the main board.
All the best Wayneo
Wayneos
4 Posts
0
June 10th, 2021 15:00
Thanks for the steps - I have done these and it is not charging so I will purchase the cable and see if that works.
Regards
Wayneo
Jon61
2 Intern
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300 Posts
0
June 12th, 2021 19:00
Hello,
Why did you double post. There is no need for this once is enough.
Dolchinkov
1 Message
0
February 17th, 2024 04:47
I have the same problem after update BIOS from A03 to A10.