Wrong Graphics Card

610 is just a newer name for the 2014 core M230.

https://www.notebookcheck.net/AMD-Radeon-610-Laptop-Graphics-Card.434575.0.html

Thank you, but how do you explain this? https://technical.city/en/video/Radeon-R5-M230-vs-Radeon-610

Go to support.dell.com (or if purchased outside the US, to the Dell support site there) and enter the service tag.  Go to "original configuration" and you'll see a list of all the hardware in the system.

Since the system has only two video options - Intel or AMD -- if yours shows AMD, you have exactly what Dell has published.  The GPU is not a card - it's a permanent part of the system board.

If you want a definitive look, you'll need to examine the mainboard itself.  It's notoriously difficult to detect the exact GPU - and even harder to detect the exact video RAM -- without physically checking.

If you go line by line it appears the chips are identical except for clock speed -- which is why it's difficult or impossible to tell one from the other using software.

As for the clock speed, it's up to the manufacturer of the system to determine the actual clock speed of the GPU -- and it's more common than not that notebooks run lower clock speeds than the possible maximum for any given chip.

No one would buy an entry-level system like this one expecting a high performance GPU.  One of the reasons these systems are priced so low is that they use older-generation technology that costs less to implement.  Your system is exactly what Dell spec'd it to be, GPU-wise; there's simply no way to install a GPU other than that specified for the system.

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If I go line-by-line I also see that the memory type is different (DDR3 vs GDDR5) and that the DirectX support is different (11 vs 12). I am not expecting a high-performance GPU, but I also bought a Dell Vostro 15 3580 (as a present) and I do expect the 3590 to have better specs. I also find it weird that the new laptop came without a red sticker that says Radeon (the 3580 does have a sticker).

How can I make sure that the graphics card I got is correct? (the operating system is ubuntu)

It says "AMD Radeon 610 Series with 2G GDDR5 graphics memory", but the original configuration is not necessarily the current configuration. Moreover, as far as I understand, the version I have has DDR3 and not GDDR5 (according to https://technical.city/en/video/Radeon-R5-M230-vs-Radeon-610). Additionally, I do not have a sticker that says Radeon. Why is that?

Thanks again for the quick reply

The configuration cannot be changed, since the GPU and video RAM are all part of the system board.

Perhaps the assembly plant in China ran out of stickers?  Not inconceivable, given current supply shortages.

Unless you opened up the system and visually examined the video RAM chips, there's no way you can claim it's DDR3 vs GDDR5.  No software is going to be able to pick up the difference.

Bottom line:  if you're not happy with the system, and it was sold in a location where you have a money-back guarantee, return it for a refund and buy what you want.

Are you a Dell representative? Is this an official answer?

Dell representatives rarely post here.

If you want an answer from Dell contact them in the country you live!

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It won't make any difference whether it's official or not.  You've decided that nothing short of the answer that you want to hear is the acceptable one, but that's not the truth.

From your description, you've received exactly what the system specifications say you should.  There's no way to rely on a utility or an operating system to tell you exactly what hardware is in your system.  If you doubt what you've received, simply open the system up and visually check.  If it's not the AMD GPU you want and the RAM isn't as advertised, return the system for a refund.

Simple as that.

I am not supposed to open up the system in order to check I got what I paid for. Dell is supposed to show me that the product is as requested. I'm also not supposed to handle the trouble of returning the product. If I got a different product, Dell should either provide a replacement or offer a reimbursement. I know you say that I received the product I paid for, but the fact is - it says a different model than the one in the specs. If it is the same model, Dell should prove it. And the missing sticker is another red sign.

If you purchased the system from Dell, you have only 30 days from shipment to return it if you're not happy.   I would not delay calling support and getting the answers (or returning the system).

If you purchased other than from Dell, contact your seller for assistance/return policy.

You may as well initiate the return, since no one is going to be able to give you the answer  you want.

I'm choosing right now, too