Update RASR image on undeployded cluster

Question

HI, I got 4 E560F node environment to set up. servers came with 4.7.530 version. There is some trouble (seems to be problem setting time) set  up Platform Services Controller NTP settings - step 19 on deployment sequence. As the PSC in inside of version 7 installation I thought that it could be a smart to update Factory setup on SD to 7.0.241 (latest) and then run factory reset. Anyhow now the booting from RASR-iso the process fails on: File 'rasr/RASRdetect.py', line 717, in archive_system_filesUnicodeDecodeError: 'ascii' codec can't decode byte 0xef in position 0: ordinal not in range(128) Is t possible to make a RASR USB on non deployed environment? Alternavately can someone help why the original deploymenet fails, as the NTP server is pingable from both host and vxmanager. they also are both syncing from NTP-server? marvin.log gets: [MARVIN] 2022-02-04T11:22:05.271+0000 INFO [SimpleAsyncTaskExecutor-3] com.emc.mystic.manager.commons.component.action.standalone.initializing.AbstractFirstBootCloudVMAction AbstractFirstBootCloudVMAction.monitorFirstBootIndividualPhaseStatus:517 - Got status file:{ 'info': [],'status': 'error','warning': [],'end_time': null,'question': null,'progress_message': null,'start_time': null,'error': { 'detail': [{ 'id': 'install.setnet.set.timesync.ntp','translatable': 'Failed to set the time via NTP. Details: %(0)s','localized': 'Failed to set the time via NTP. Details: Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failed','args': ['Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failed']},{ 'id': 'install.setnet.set.timesync','translatable': 'Could not set up time synchronization.','localized': 'Could not set up time synchronization.'}],'problemId': null,'componentKey': 'setnet','resolution': { 'id': 'install.setnet.set.timesync.ntp.res','translatable': 'Verify that provided ntp servers are valid.','localized': 'Verify that provided ntp servers are valid.'}},'progress': 0}[MARVIN] 2022-02-04T11:22:05.272+0000 ERROR [SimpleAsyncTaskExecutor-3] com.emc.mystic.manager.commons.component.action.standalone.initializing.AbstractFirstBootCloudVMAction AbstractFirstBootCloudVMAction.monitorFirstBootIndividualPhaseStatus:556 - Cloud vm first boot failed with error:Suggested VCSA first boot error resolution: Verify that provided ntp servers are valid.VCSA first boot error detail: id = install.setnet.set.timesync.ntp, message = Failed to set the time via NTP. Details: Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failedVCSA first boot error detail: id = install.setnet.set.timesync, message = Could not set up time synchronization.[MARVIN] 2022-02-04T11:22:05.277+0000 ERROR [SimpleAsyncTaskExecutor-3] com.emc.mystic.manager.commons.component.adapter.ConfigurationActionAdapter ConfigurationActionAdapter$1.onError:91 - Attempt 2/1 failedcom.emc.mystic.manager.commons.emc.exception.ConfigurationException: Cloud vm first boot failed with error:Suggested VCSA first boot error resolution: Verify that provided ntp servers are valid.VCSA first boot error detail: id = install.setnet.set.timesync.ntp, message = Failed to set the time via NTP. Details: Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failedVCSA first boot error detail: id = install.setnet.set.timesync, message = Could not set up time synchronization.at com.emc.mystic.manager.commons.component.action.standalone.initializing.AbstractFirstBootCloudVMAction.monitorFirstBootIndividualPhaseStatus(AbstractFirstBootCloudVMAction.java:557) ~[mystic.manager.commons.component-4.7.530.jar:?] Any idea how to get depoyment over this.

DELL-Naoyuki K · Accepted Answer

As for RASR Issue, this is known issue but the KB is available for only internal user, not for customer.

so you should open support ticket for this issue.

As for NTP issue, accessible and normally working NTP server is mandatory if you choose to set it up via VxRail Initial configuration gui.

PSC/VC have to sync with NTP server, not just ping to NTP server.

If you are not sure about why PSC/VC cannot sync with NTP server, I would recommend you to leave NTP server field blank when building VxRail via GUI.

David Barroco · Accepted Answer

The solution is to find and delete the dell_cgcf.xml file on all locations (/tmp/systems/*NODE SERVICE TAG/,, /mnt/RASRTOOL/systems/*NODE SERVICE TAG/, etc) and then run the python script (python /mnt/RASR/rasr/RASRmain.pyc) to start the menu.

DELL-Sam L · Answer

Hello HakalanErkki, For this error you will need to open a support case, and you can reference KB article 000193416 to support and they can assist you in resolving your issue.

HakalanErkki · Answer

Any hint how to get pass of the 'You are not authorized to view this DELL EMC Product' oncreating a SR as the environment is going to curtomer and not own by us. infact not reqisterd yet to anyboby.

DELL-Sam L · Answer

Hello HakalanErkki,

You will need to register the system first before you can open a support case. In most cases when you get “You are not authorized to view this DELL EMC Product” it is due to you not being logged in to your emc account that the system is registered to.

David Barroco · Answer

Hello Hakalan, we're facing the same issue with the same version from factory and we get the same unicode error with any 7x version. We've opened the case, we got the same KB article, but we can never run the python script and get to the RASR menu.

I was wondering if you got any luck passing this?

thank you

David

David Barroco · Answer

Yes, I also tried previous versions of 7, none of them work, only 4.7. I was able to make the ISO work by removing the boss card - so actually I could run the rasr menu on 7.0.241 and create the usb (which doesn't load the menu as well). I'm guessing this python script is making some hw check and falls into some kind of exception... I'll put here some details that come from support, in case anyone else runs accross this.

HakalanErkki · Answer

Unfortunately RASR update do not seem to work. I tried 7.0.241, .210 and .132 none worked. Also the tricks of KB article 000193416 did not work.

Managed to run installation without NTP. updated to 7.0.320 tried to update RASR it still did not work.

Also there seems to be a problem with 'procedure_menu' utility to set a NTP etc. gets
"fips.c(139): OpenSSL internal error, assertion failed: FATAL FIPS SELFTEST FAILURE" and dumps core.

BossAdmin · Answer

I tried 5 E560F nodes RASR image deployment, i tried every method (Back USB boot, back to back connect with PC, İSO mount with İLO etc.). I'm waiting for you to share the answer from support

VxRail

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